“100% not as described, I’ve been sent a returned item with no labels, just something thrown into a huge cardboard box. Customer service? A disgrace! They were asking for evidence (pictures)! How can you see in a picture that the item is not new? On top of that, they said they’ll charge me for transport even though THEY sent me a horrible tree, not cheap at all. I had to pay someone to take the box to the post office as the box was huge, for a little christmas tree (they also sent me the wrong size) and did not fit into my car. Not recommend this item, not ti mention the customer service…a bad joke! I want my money back!!! The item was sent back last week!”
Hello Simona,
We do our best to ensure that our items arrive in perfect condition and that our customers have a smooth experience. Your feedback regarding this issue is invaluable, and we take it seriously. We are very sorry you have been disappointed with your experience with us.
Best wishes,
The WeRchristmas Team 🎄
Hi Kathryn!
Thank you so much for your fantastic review! We’re thrilled to hear that you had an excellent experience with our delivery timescale and communication. Your feedback is truly appreciated and motivates us to keep providing top-notch service!
We look forward to serving you again soon.
Warm regards,
The WeRChristmas Team 🎄✨
“It was absolutely lovely at first, then having been outside for a few days the Mistletoe berries protective paint has started to peel off... such a shame. Definitely not meant for outside unfortunately”
Hi Olivia,
Thank you for sharing your thoughts with us. We're glad to hear you found the mistletoe lovely initially, but we’re truly sorry to learn about the issue with the paint peeling. It’s disappointing when items don’t meet expectations, especially for outdoor use. Your feedback is essential in helping us improve our products, and we will certainly take this into consideration.
If there's anything more we can do to assist you, please feel free to reach out.
Warm regards,
The WeRChristmas Team 🎄✨
Hi Roy!
Thank you for your amazing review! We're thrilled to hear that you found our product to be of nice quality and easy to assemble. Great value for money is exactly what we aim for, and your recommendation truly means a lot to us! Thank you for sharing your photograph, your tree looks beautiful. We love to see our customers showcasing our products.
We look forward to serving you again soon!
Warm regards,
The WeRChristmas Team 🎄✨
Hi Angela!
Thank you for your wonderful review! We’re thrilled to hear that you found the tree lovely and easy to set up, and it's great to know that it sits stable on the floor. Your feedback really helps us continue to provide quality products and experiences.
We hope you enjoy your new tree for many years to come!
Warm regards,
The WeRChristmas Team 🎄✨
Hi Sue!
Thank you so much for your fantastic review! We're delighted to hear you enjoyed our range of products at reasonable prices and found the ordering process easy. It's wonderful to know that you appreciated our fast delivery and the careful packaging as well! Your feedback truly inspires us to keep delivering great experiences.
We look forward to welcoming you back soon!
Warm regards,
The WeRChristmas Team 🎄✨
“Very fast delivery but they had an inaccurate product description for the pre-lit tree I have bought. The 8 light modes could not be choose. The lights just blinking in a sequence of the 8 mode very fast.”
Hi Ian!
Thank you so much for your amazing review! We're absolutely delighted to hear that you love your new Christmas tree. Your recommendation is greatly appreciated and inspires us to keep providing the best products for the festive season!
Warm regards,
The WeRChristmas Team 🎄✨
Hi Belinda!
Thank you so much for your kind review! We’re thrilled to hear that you loved our beautiful baubles and appreciated the careful packaging. It’s great to know that our delivery met your expectations as well! Your support means a lot to us.
Looking forward to having you shop with us again!
Warm regards,
The WeRChristmas Team 🎄✨
Hi Peter!
Thank you so much for your fantastic review! We're thrilled to hear that you're really happy with your purchase and that everything was well packaged. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations!
Wishing you a delightful Christmas season!
We look forward to serving you again soon.
Warm regards,
The WeRChristmas Team 🎄✨
Hi Tracy!
Thank you for your fantastic review! We’re thrilled to hear that our delivery was quick and that you have found the perfect tree for your space. Your support means a lot to us, and we’re glad to have played a part in making your festive season special.
Looking forward to serving you again soon!
Warm regards,
The WeRChristmas Team 🎄✨
Hi Dave!
Thank you for your amazing review! We’re delighted to hear that you loved the garland and that it arrived quickly. Your positive feedback is important to us and for us .Our aim is ensure a fantastic shopping experience.
We look forward to having you back in the future!
Warm regards,
The WeRChristmas Team 🎄✨
Hi Antoinette!
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with our service. Your kind words truly inspire us to keep up the hard work and deliver the best for our amazing customers!
We can’t wait to have you shop with us again!
Warm regards,
The WeRChristmas Team 🌟🎄
Hi Jayne!
Thank you for your amazing review! We’re thrilled to hear that our item looks lovely on top of your tree. It's fantastic to know you found something special with us!
Warm regards,
The WeRChristmas Team 🎄✨
“We had a small issue with our tree and the customer service was incredible so still giving a 5/5 ! Couldn't rate them more highly - the Christmas tree is lovely and looks amazing and the delivery was really quick.”
Hi Charlotte!
Thank you for your amazing review! We're thrilled to hear that our customer service was able to assist you and that you’re loving your beautiful Christmas tree. Quick delivery is our goal, and we're so glad it met your expectations! Your support and kind words mean so much to us.
We look forward to bringing more festive joy your way!
Warm regards,
The WeRChristmas Team 🎄✨
“Postage was extremely fast and all carefully packaged. For anyone considering buying these, you won’t be disappointed - they are absolutely stunning!!”
Hi Hilary!
Thank you for your amazing review! We're thrilled to hear that you found our postage fast and everything carefully packaged. Your kind words about our stunning products truly brighten our day! We love your photograph, thank you for sharing its so lovely to see our products in our customers settings.
We hope to see you again in the future!
Warm regards,
The WeRChristmas Team 🎄✨
Hi Steph!
Thank you for your fantastic feedback! We’re thrilled to hear that you enjoyed our excellent service and experienced next day delivery. It’s our goal to go above and beyond for our customers, and your appreciation makes it all worthwhile!
We can’t wait to welcome you back soon!
Warm regards,
The WeRChristmas Team 🎄✨
Hi there!
Thank you for your amazing review! We're thrilled to hear that you experienced fast delivery and found great value in your purchase. It's wonderful to know that you'll be using our company again! Your support means everything to us.
We can't wait to serve you in the future!
Warm regards,
The WeRChristmas Team 🎄✨
