“Worst company I have dealed with. They took my money, no updates, 2 weeks later they cancel half my order,theyve never replied to my emails, then a month later on 27th Dec they email me to declare my christmas decorations are on the way. Avoid avoid avoid!”
“Poor service. Tree was delivered late. Nothing like the picture with some branch arms broken (not WeRChristmas fault). They do not answer emails. Over last 3 weeks sent 4 emails, plus website messages. Happy to take your money, with no customer support. Will raise with credit card. Its a real shame as the site has some good products, but will never buy from them again. Read the reviews, if you buy from here you take the risk (50% unhappy)”
“Just the same as other reviews. Order placed 2nd December and nothing from the company despite three emails and several attempts to ring. WILL report this company”
“Ordered a wreath in October,received email to say that it was dispatched on 4 th November have emailed 5 times no reply,needless to say this is 25 th December and no wreath absolutely disgusted.”
“Ordered Christmas tree beginning of November. After they had postponed the delivery I tried to cancel. They never accepted my request to cancel because they had already dispatched it. This was a blatant lie - it still never turned up. Tried cancellation again and again - no luck!! Terrible service! In fact, the worst service I’ve ever come across! DO NOT ORDER FROM THIS COMPANY! They are a complete con!!”
“I’ve contacted them 10 times to cancel the order including within 24 hours of making it. They still delivered it, I still don’t want it and can’t get hold of them despite countless messages on their website, emails, contacting them on Facebook, instagram and Twitter I’ve had no response what so ever and am unable to return items which I cancelled within 24 hours and have still be charged. I’m £135 out of pocket”
“More of the same, order placed weeks ago and no sign of delivery. beware though as soon as paypal launch an investigation into your refund this company sends out an imminent delivery notice to you to stall the refund, total scum. BEWARE”
“Ordered the 30" Luxury pre-lit wreath on the 19th November and it arrived 3 days later.
I have seen this wreath on lots of Instagram posts and it didn't disapoint.
I decorated it in Blush pink and Champagne gold this year.
Next year I will upgrade too the 100cm wreath and use this one I side.
Absolutely love it and have had so many compliments and people stopping to take pictures”
“STAY CLEAR!
I made an item for 4 items on the 6th December with a 3-4 day delivery.
It got to the 12th and I had still not heard anything or received my order.
I emailed with no response. I then looked at reviews and emailed again to state I was taking further action. Still no response or no products.
DO NOT ORDER FROM THIS SITE!!!”
“We had to wait 3 weeks for our tree and couldn’t get hold of anyone, but we did receive generic email updates and we were so happy when we could see that at last our order was being processed for delivery. I have to say the tree is absolutely gorgeous and we’re delighted!”
“This is a rogue outfit...supposedly UK based...no one answers the phone , no one answers emails.
I paid premium delivery for a tree stand ( 1-2 days delivery) ...have heard absolutely nothing despite 3 emails and multiple attempts to call them.
Shocking service.”
“I wanted to return a Garland as it was unused and not needed still fully boxed and untouched, I ordered 1 to many. Wanted to arrange a “hassle free return” The support line does not answer it just says no support staff are available, there is no way of getting hold of anyone. I need a returns label. I email the support@ email 5 times and no one has come back to me. My 30 days is near to running out, you cannot reach them. Terrible customer service. Even if I pay to return it, it may not be refined back to me.”
“VERY disappointed with the service from this company. I ordered a Christmas Wreath on 11 November, payment was taken from my account on 12th. I emailed on 19th and then on 23rd requesting a delivery date. NO REPONSE. Also no response on the phone, just a recorded message telling me to ring back. Finally received an email apologising for delay and assuring me that item would be despatched in 5 days and they would advise me of tracking number. Finally, when I had still received nothing, on 03 Dec I requested a refund . I am SO GLAD that I paid via Amazon Pay, as THEY have arranged a refund. I have still (on 17 Dec) received no communication from WeRChristmas, except they had the audacity to send me an email wishing me a Merry Christmas !!! and advising that orders placed after midnight on 9th Dec would continue to be processed, but pre-Xmas delivery could not be guaranteed. Unfortunately, I didn't feel inclined to return the good wishes, and I will certainly never have anything to do with this company again.”
“Absolutely dreadful service. No one answers the telephone or emails. Product arrived 4 weeks late, damaged. Tried to email again - No reply. PLEASE DO NOT ORDER FROM HERE!!!
I very rarely leave reviews but felt I had to warn others”
“They are currently claiming that if you order by 18th December you can get your goods in time for Christmas. How is this possible when they still haven't delivered my order made on 1st December. And no response to emails, telephone doesn't answer. Money taken and nothing delivered. If I had wanted to give to a charity, this is not the one I would have chosen to give my money to.”
“Just like all of the other reviews unfortunately. This company was recommended to me, I wish I had read the reviews prior to purchase. Ordered over 2 weeks ago now, no response to emails and no order has arrived. I do hope this is due to the high demand because of COVID and they are not scamming people out of their hard earned cash.”
