Sorry to hear your delivery is slow and you haven’t received it yet, Sheila. This isn’t what we want for our customers.
Please share your order number and any tracking details so we can investigate with the carrier and update you as quickly as possible.
Kind regards,
Team WeRChristmas
Thank you so much for your kind words! We’re glad you’re pleased with your purchase and understand the wish for more lights. If you’d like, we can suggest options for extra brightness or bundles.
Warm regards,
Team WeRchristmas
Thank you so much, Helen! We’re thrilled you’re pleased with the quality and colour of your purchase. Wishing you a wonderful festive season!
Warm regards,
Team WeRchristmas
Thank you so much, Samantha! We’re thrilled to hear it’s become your most favourite Christmas Tree and that you hope it lasts forever. The photo looks amazing!!
Warm regards,
Team WeRChristmas
“Really pleased with this Christmas tree looks so real looks lovely in my living room . If your looking for a small with a big presence this is the one for you 😊”
Thank you so much, Maggie! We’re thrilled to hear the tree looks real and fits perfectly with your living room vibe. If you’d like, we’d love to see a photo of it in place. Wishing you a wonderful christmas season!
Warm regards,
Team WeRChristmas
“Absolutely delighted with the Angel I purchased. 100% nicer than it looks in the advert. Love, love, love it as it has a rainbow of colours and for me the big benefit is that you can plug it in. No messing around constantly with batteries. I'd highly recommend. For sure you won't be disappointed and I 'swear' it's 'magical'. Great things have been happening in my life since I bought it. Miraculous Angel I'd call it.”
Thank you so much for your magical review! We’re thrilled the Angel exceeded expectations and that the plug-in feature adds that extra sparkle. Your kind words mean a lot to us. Wishing you many more wonderful moments and a magical festive season!
Warm regards,
Team WeRChristmas
Thank you so much, Sarah! We’re thrilled it looks amazing on your staircase. If you have a photo to share, we’d love to see it. Wishing you a wonderful festive season!
Warm regards,
Team WeRChristmas
Thank you so much for your fantastic review, Julie! We’re over the moon that you love the tree and base and that our service and delivery were spot on. Wishing you a magical festive season!
Warm regards,
Team WeRChristmas
Thank you so much, claire! We’re absolutely thrilled the WeRchristmas pieces are exactly what you were looking for. Your kind words mean the world to us. Wishing you a magical festive season!
Warm regards,
Team WeRChristmas
Thank you, Simone! We’re thrilled you’re happy with the product and service, and that it arrived promptly. Your recommendation means a lot to us. Wishing you a wonderful festive season!
Warm regards,
Team WeRChristmas
“Unfortunately on arrival the base of the nutcracker was broken so it had to be return and am waiting for a replacement which this has been dealt with.”
Sorry to hear the base arrived damaged, Kelly. Glad to hear the replacement has been dealt with.
If you need any further assistance or the replacement doesn’t arrive promptly, please reply with your order number and we’ll look into it right away.
Kind regards,
Team WeRChristmas
Thank you so much, Elizabeth! We’re thrilled you’re pleased with WeRchristmas and agree they’re beautiful and great quality. Wishing you a wonderful festive season!
Warm regards,
Team WeRchristmas
Thank you so much, Susan! We’re thrilled the silver light up bows delighted you and that you had speedy delivery and great communication. We really appreciate your recommendation.
Warm regards,
Team WeRChristmas
Thank you so much for your lovely review, Lynda! We’re thrilled the tree is just what you wanted.
Wishing you a wonderful festive season!
Kind regards,
Team WeRChristmas
“So pleased with this purchase. Excellent service from this website. From the quality tems and prices given to the point that I have ordered more. Thank you.”
Thank you so much for your wonderful review, Alison! We’re thrilled you’re pleased with your purchase and that our service and quality met your expectations. We look forward to serving you again soon. Wishing you a joyful festive season!
Warm regards,
Team WeRChristmas
“Bottom line - tree was fairly priced and good quality. However buying from the company can be a pain.
The tree was shipped without a stand, any instructions or any electrical safety info. I had paid for expedited delivery as was going to be out of the country 4 days later. However, these things happen - informed customer services of the error. No apology given and poor communication, but stand was shipped out nonetheless. Incorrect delivery details were then provided on more than one occasion, causing headaches for me trying to co-ordinate while out of the country and arranging for someone to be at my address on 3 separate dates to rectify the company’s mistake.
Electrical safety info was emailed to me in the form of what looks like a poorly photocopied photo of a booklet - would have expected to receive a physical copy along with stand (per UK law). Still no instructions provided.
Lots of back and forth with customer services which was frustrating - often replying abruptly or with one word answers, not helpful. Asked for delivery fee to be refunded (this should have been a given) - but no other recompense or even a single apology received throughout the whole process.”
Sorry to hear about all the problems you faced, Mark. That mix‑up with the stand, lack of safety info, and the delivery communication is not what we want for our customers.
Please could you share your order number so we can investigate the missing stand, provide the safety documents, and resolve the delivery issues as quickly as possible?
Kind regards,
Team WeRChristmas
Thank you so much for your kind words, Morenike! We’re thrilled you love WeRchristmas and that the packaging impressed you. Wishing you a wonderful festive season and many more magical moments!
Warm regards,
Team WeRchristmas
“I am so happy with my purchase the price was amazing, easy to assemble and once the branches are fluffed it is so full, I have raved to family and friends who have also gone on to purchase.”
Thank you so much, Nichola! We’re thrilled you’re happy with WeRchristmas and that it was a great value, easy to assemble, and full once fluffed. We truly appreciate you spreading the word to family and friends. Wishing you a wonderful festive season!
Warm regards,
Team WeRChristmas
Thank you so much, Jane! We’re thrilled you were happy with the service and the product quality. We really appreciate your recommendation to your friends. Wishing you a wonderful festive season!
Warm regards,
Team WeRChristmas
Sorry to hear about the trouble with your costume service, Darton. This isn’t what we want for our customers.
Please could you share your order number and details so we can investigate and resolve the issue with the costume service as quickly as possible?
Warm regards,
Team WeRChristmas
