“I am very disappointed to discover when I recieved my package that there is no mains plug included,this wasn't made obvious in the advert.I got in touch and was eventually told that no it's not included,so I then got in touch again to ask which plug I needed to buy and how much would it cost me,only to be told it was out of stock and not due back in untiljune/July,so I then asked if you could tell me which plug I needed to but from a different place,so far no reply.My concern is that without a plug I cannot test this product and if I have to wait until June/July if they don't work you will tell me I have had them too long to get a refund.This was my second purchase from you in a short period of time.Iwill not be recommending your company to family or friends,or purchasing from you again.”
Hello Daphne,
We’re really sorry to hear about your experience with your recent order. Your feedback is important to us, and we’ll use it to improve our communication.
Regarding the plug, we apologize for the delay in getting back to you. We want to ensure you have the right information to get your item fully functional as soon as possible. Please reach out to us again, and we will make it a priority to assist you promptly.
Thank you for your understanding, and we hope to resolve this to your satisfaction.
Best wishes,
The WeRchristmas Team 🎄
“I WAS VERY DISAPPOINTED WITH THESE ITEMS. I HAVE MORE GLITTER ON ME AND MY CARPET THAN IS LEFT ON THE POINTSETTIAS. I HAVE ORDERED ITEMS BEFORE AND WERE PLEASED BUT YOU HAVE REALLY LET YOURSELVES DOWN THIS TIME.”
Hello Elizabeth,
We’re truly sorry to hear that your experience did not meet your or ours expectations. We strive to ensure that our products arrive in perfect condition, and it’s disappointing to learn that yours did not. Your feedback is important, and we would like to understand more about your concerns.
If there's anything we can do to assist you further, please don't hesitate to reach out. We appreciate your input and hope to improve your experience in the future.
Best wishes,
The WeRchristmas Team 🎄
“Doesn’t come with a plug to make it work (the information about this can be found on the advert, but not very up front), you have to purchase this separately for £15, and out of stock at the time of my purchase.”
Hello Rebecca,
We're sorry to hear that your experience with our product has not met your expectations. We understand how frustrating it can be to find out additional components are needed after the purchase, and we appreciate your feedback on the visibility of this information in our advertising.
If there's anything we can do to help you find the plug you need or if you have further concerns, please reach out to our customer service team at Support@werchristmas.co.uk. We're here to assist you and improve your experience.
Thank you for bringing this to our attention.
Best wishes,
The WeRchristmas Team 🎄
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“Very disappointed, ordered two light sitting reindeer one of which was damaged and quite clearly had been returned by a previous customer ( no plastic cover on plug, packed upside down and tied with ribbon ) had to wait to be sent a returns label and am still awaiting a week later for confirmation of returned item. No correspondence regarding replacement or refund.”
Hello Lee,
We're very sorry to hear about your disappointing experience with your order. It’s concerning to learn that the item arrived in such condition, as we strive to provide our customers with high-quality products. Your comments about the returns process are noted, and we apologize for the lack of communication regarding your return and replacement options.
Please reach out to our customer service team directly, and we will prioritize this issue to ensure it gets resolved as quickly as possible. Thank you for your feedback, as it helps us improve our service.
Best wishes,
The WeRchristmas Team 🎄
“I never received my order. I contacted WeRChristmas asking being asked for a review. I was only then told that my items had been lost by Evri who are known for doing this so I don't know why they use them. They were for a farewell celebration for a dying relative.
I wasny notified until I contacted them and would no doubt not have received a refund if I hadn't done so.
I'm now expected to wait 3 to 5 days for a refund so do not have the funds to purchase elsewhere.
Think carefully before placing any orders!”
“Ordered CandyCanes to replace a set I bought last year which only last a couple of weeks before becoming faulty. This was disappointing but reflected the poor quality.
When order arrived I actually received a Christmas Tree in error! I then went through what can be described as nothing short of chaos trying to return via Evri (not my choice!).
Eventually WRC arranged a ParcelForce collection.
Summary - poor quality product, disappointing to have received a totally wrong order and returns chaos.
Not recommended.”
“100% not as described, I’ve been sent a returned item with no labels, just something thrown into a huge cardboard box. Customer service? A disgrace! They were asking for evidence (pictures)! How can you see in a picture that the item is not new? On top of that, they said they’ll charge me for transport even though THEY sent me a horrible tree, not cheap at all. I had to pay someone to take the box to the post office as the box was huge, for a little christmas tree (they also sent me the wrong size) and did not fit into my car. Not recommend this item, not ti mention the customer service…a bad joke! I want my money back!!! The item was sent back last week!”
Hello Simona,
We do our best to ensure that our items arrive in perfect condition and that our customers have a smooth experience. Your feedback regarding this issue is invaluable, and we take it seriously. We are very sorry you have been disappointed with your experience with us.
Best wishes,
The WeRchristmas Team 🎄
