Westbrook Cycles Reviews

Name: Westbrook Cycles
Address: Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley, Middlesbrough
Rating: 4.90

4.9 Rating 1,339 Reviews

98 %

of reviewers recommend Westbrook Cycles

4.9

Based on 1,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01642 710232

Email:

info@westbrookcycles.co.uk

Location:

Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley
Middlesbrough
TS9 7AE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I've used Westbrook, having previously taken the easy option of buying from a larger store. Will certainly use again due to excellent service, price and communication, coupled with speedy delivery.”

Helpful Report

Posted 10 years ago

“Great prices and very good customer support. Although I had a minor problem with part of an order missing they put in the extra effort and got one out to me on next day delivery. A small gift was thrown in which more than made up for the error. Thanks!”

Helpful Report

Posted 10 years ago

“Amazing service, amazing communication, delivered order exactly when they said it would arrive, will definitely use again and will be recommending them to my friends.”

Helpful Report

Posted 10 years ago

“I am very satisfied with the order and quality of products. I am living outside of U,K, and I asked for international shipment. I am satisfied with the shipment, I received it in less than a week, but i think the shipment cost is a expensive, especially if the order is small. There should be various shipping methods for international shipments, not just "express" which is the most expensive one. But I as i said - I am very satisfied with the order and will continue shopping again at Westbrook Cycles.”

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Posted 10 years ago

“Prompt delivery from a really good delivery company, item was very well packaged and exactly as advertised. A great service, thank you Westbrook Cycles!”

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Posted 10 years ago

“Thank you for your quick response and delivery time was super fast and you were even kind enough to swap the rear cassette for me- thankyou”

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Posted 10 years ago

“Overall a fantastic experience dealing with Westbrook Cycles from purchasing to delivery everything went very well, I was even able to change the delivery date to one that was more convenient and the on the day I was able to track the delivery lorry almost to my front door. I only have a couple of minor niggles, the first was that the bottom bracket had already been fitted to the frame which I had to remove in order to be able to do the internal Di2 cable routing and the second is that the frame is supplied with only 3 grommets to fill the Di2 cabling holes in the frame when there are 4 holes and the supplied grommets do not fit as they are oval and the frame holes are round.”

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Posted 10 years ago

“I am very impressed with the service and also the delivery date and times given. Very happy and def recommend any1 to this site.”

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Posted 10 years ago

“Excellent price and service”

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Posted 10 years ago

“Di2 arrived with mismatched firmware between parts, this required additional time and expense to resolve. Spoke with experienced westbrooks workshop engineer who suggested the solution but because needed bike asap for a trip, was forced to pay the nearest di2 firmware updating bike shop which was 90minutes away by car and £30. Spoke with 20-30bikeshops with no success, one of the few able to do it quoting £200 to clean install the firmware! Overall Good price, poor execution. Disappointed to incur additional expense.”

Helpful Report

Posted 10 years ago

“Loving the new bike. Great service from the team here who were happy to answer my questions (most of which where pretty dippy) overall very pleased and they went out of their way to help. As a result I'll be ordering”

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Posted 10 years ago

“Thanks for the opportunity to review. However I placed the order on the 6th March and haven't yet had any confirmation that the hub has been dispatched so please try and get the mails in the right order next time! thanks Mark (order number WEB32733)”

Helpful Report

Posted 10 years ago

“Great service from the guys - they kept me informed of my orders all the way through in an efficient and friendly manner.”

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Posted 10 years ago

“Fast delivery and great service”

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Posted 10 years ago

“1st class service would 100% buy from again”

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Posted 10 years ago

“Great item at a good price. Arrived quickly and as I was expecting. Thanks very much it should really help with my marathon training”

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Posted 10 years ago

“Ordered one morning, delivered the next, very, very impressed!”

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Posted 10 years ago

“Great service very fast delivery and was able to track item too highly recommend shop.”

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Posted 10 years ago

“Very good communication on when and what time frame my order would arrive ,quick delivery as well really good seller.”

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Posted 10 years ago

“Excellent speedy service, reliable and good competitive prices with an extensive range of products would definitely recommend.”

Helpful Report

Posted 10 years ago

Westbrook Cycles is rated 4.9 based on 1,339 reviews