Westbrook Cycles Reviews

Name: Westbrook Cycles
Address: Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley, Middlesbrough
Rating: 4.90

4.9 Rating 1,339 Reviews

98 %

of reviewers recommend Westbrook Cycles

4.9

Based on 1,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01642 710232

Email:

info@westbrookcycles.co.uk

Location:

Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley
Middlesbrough
TS9 7AE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Park tool from Westbrook cycles on line, and it was delivered less than 24hrs later!! Fantastic service. Well done to all at Wrstbrook.”

Helpful Report

Posted 10 years ago

“Bought the Trek EX Fuel 6 29er Massive £500 off in the sale! Fast Delivery :) Built it up in 3 mins, tho note to self new bike don't come with pedals! But Overall grand bike super service and Great DEAL! :D”

Helpful Report

Posted 10 years ago

“Bought a frame only and Di2 groupset offer from Westbrook. Arrived promptly in lots of boxes, spent many hours assembling the bike and finally plugged the battery in to configure Di2 - and nothing, dead as a dodo! Spent more time dismantling to check my work - still dead. Rang Westbrook who were very helpful on the phone but couldn't help. Further research discovered that Di2 needs all components to be running same firmware. Built at different times will mean different firmware possibly which is probably the cause. Shimano authorised service centre were useless and local bike shops didn't have the PC interface equipment to update. So all electronic parts were removed and posted back for an update that in my opinion should have been performed / ensured before original dispatch. I've wasted many hours of my time on a very confusing problem (I'm new to Di2). It has spoiled what as an avid cyclist was an exciting purchase and I've missed using my new bike on my weekend ride. Only time will tell if things work out but at the moment I am beginning to regret the significant investment I've made. Anyone buying Di2 BEWARE your gear may need a PC update before it will work, finding someone local who can do this will be your challenge and do not look to Shimano for help as they will not offer any. They are happy to ship the gear and reap the rewards but have not ensured countrywide support. You could spend a further £200 and buy the interface to do it yourself!! So in summary, great product and price. Swift dispatch and excellent telephone help from the shop but very disappointing that they did not ensure firmware match, if they don't know about these things as installers and sellers - who does!! Shimano UK support - useless!!”

Helpful Report

Posted 10 years ago

Hi Graham, We are very sorry to see your groupset isnt working as expected, since speaking to you and a few others we have realised the groupsets supplied by ourselves purchased from Shimano UK as full groupsets havent been synced and are in need of a firmware update. We of course would be more than happy to do this and reimburse any costs incurred. All groupsets shipped from now on have been checked instore and would work as expected. kind regards Paul

Posted 10 years ago

“This is the first ever review I have done ,I usually don't waste my time but I was so impressed with the service and delivery ,I wanted to say thank you , and the price was spot on too . Again many thanks Lee stokes happy customer”

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Posted 10 years ago

“Great price ,great service ,thanks.”

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Posted 10 years ago

“I am from Germany and a first time customer, so did not know what expect. Quick service, great price, just excellent. Thanks”

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Posted 10 years ago

“Dk kunder kan roligt bestille cykel her - hurtig og professionel service.”

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Posted 10 years ago

“Very fast delivery. And a great shop,would definatly recomend”

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Posted 10 years ago

“Having never dealt with Westbrook Cycles before I can honestly say the service I received was first class. From my initial contact, enquiring about a previous advertised sale price, which they were prepared to honour (although they probably won't thank me for mentioning that : )) my communications and dealings with Paul were excellent. My order was placed at 5pm on Thursday evening and my new wheels were with me (well packaged) on Monday morning, on standard free delivery. Looking forward to the weekend, with the weather forecast on the south coast saying 15 degrees and sunny, to get out there and try them out. Thanks again guys for a first class service from start to finish.”

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Posted 10 years ago

“Excellent service. Quick, easy and lots of information provided.”

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Posted 10 years ago

“The bike was ordered on Saturday and arrived on Wednesday by courier. Great service and a bargain bike.”

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Posted 10 years ago

“Great deal, however I was a little disappointed that everything came OEM boxed separately, and that this wasn't highlighted in the description. I was expecting to have to finish the build, NOT do everything !!! There are only minimal instructions supplied, so there's a lot of internet research required”

Helpful Report

Posted 10 years ago

“Received the bike helmet swiftly. Was very happy with the purchase! Think it helped that the website has lots of information about the products.”

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Posted 10 years ago

“The packaging was not good enough. Some parts on the bike had wear marks from the box. Apart from that I'm very satisfied, and hoping customer service will sort out the small marks.”

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Posted 10 years ago

“Excellent communication throughout the whole process, up to date and accurate shipping details given when required. As for the product, does exactly what it says on the tin and all at a competitive price. Would definitely recommend to others and certainly use again myself. Thank you Westbrook.”

Helpful Report

Posted 10 years ago

“Full communication from purchase to delivery. Goods delivered within 2 days. Very happy indeed with every aspect. Would definitely recommend to friends.”

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Posted 10 years ago

“Pricing, customer service and delivery were all excellent - couldn't have hoped for better. Thanks a lot Westbrook Cycles!!”

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Posted 10 years ago

“Very quick delivery good communication staff are very helpful would definitley recomend to anyone”

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Posted 10 years ago

“Only uk store with the product I was looking for, ordered 11am, arrived following day by 11am. Can't grumble with that.”

Helpful Report

Posted 10 years ago

“Recently purchased a Scott CR1 Pro for the fantastic price of £1690.00, staff were helpful on the phone and kept me informed of order progress via e mail, ordered 4.00PM and received delivery at 11.30AM next morning! Great bike, great price, great service, next time I am over that way I must call in to thank you in person. Philip Dalton, Cumbria”

Helpful Report

Posted 10 years ago

Westbrook Cycles is rated 4.9 based on 1,339 reviews