Westbrook Cycles Reviews

Name: Westbrook Cycles
Address: Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley, Middlesbrough
Rating: 4.90

4.9 Rating 1,339 Reviews

98 %

of reviewers recommend Westbrook Cycles

4.9

Based on 1,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01642 710232

Email:

info@westbrookcycles.co.uk

Location:

Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley
Middlesbrough
TS9 7AE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wheels arrived this morning, punctually as promised. They were in perfect condition and very well packed for delivery. I have been a frequent Wiggle, Parkers and Chain Reaction customer for many years and using Westbrook was a step into the unknown. However, I am delighted with their service and I will certainly consider them for future purchases. Thanks and very well done.... 10/10”

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Posted 10 years ago

“VERY HELPFUL PHONE ADVICE VERY QUICK DELIVERY. WILL BE BACK !!”

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Posted 10 years ago

“The cheapest i could find and at my door 2 days later . Top job !”

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Posted 10 years ago

“I bought some sports clothing via the internet. The price was competitive, the communications were excellent, and delivery was quick. Thanks. Highly Recommended.”

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Posted 10 years ago

“Great product at a great price!”

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Posted 11 years ago

“Great service, and latest stock is available. For international shipping, if the transportation is a little quicker, then it will be perfect.”

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Posted 11 years ago

“Excellent service on my 2012 Fizik R1 road shoe order. Your staff member who answered the phone checked they were in stock, and that the inner soles were in the shoes too while I was on the phone for a couple of minutes before ordering. Shoes arrived within 2-3 days of paying on-line. Many thanks and much appreciated, Steve”

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Posted 11 years ago

“Ordered 6 items. Received 4 within 48 hours. Delivery service is superb with the short 1 hour time window. 2 items came with a week or so delay, which was still fine. But! 3 out of 6 items were different from what I ordered. Even though they were all slightly more expensive than those I ordered, this is not nice. The shop has not called me, no email to say sorry we have run out of stock and we can send you something different. They simply sent something different. Actually, 2 out of 3 has got more or less the same functionality, but different brand. But there is one item which has different functionality (it is a tool set with different tools).”

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Posted 11 years ago

“Staff is very diligent in checking product prior to shipment. Found and made it right. Thanks”

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Posted 11 years ago

“Very professional in their work. Found a defect on product and”

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Posted 11 years ago

“Great product and good communication. However the packaging was huge and the delivery would have been easier if royal mail was used rather that a different courier.”

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Posted 11 years ago

“It was very easy to order via your webshop. I received the ordered prduct very quickly I'd recommend your webshop to my family ad friends.”

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Posted 11 years ago

“I had not heard of Westbrook before, an Internet search for an item threw them up - I checked the forums for confidence to order with them and felt reassured. Now I get an opportunity to write the review - I ordered on Sunday, and was in possession of the item on Tuesday, safely packaged. That is excellent service and it's great to see a bike shop using the power of the internet to extend their reach. Thank you.”

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Posted 11 years ago

“Ordered Sunday, arrived Tuesday, even had option to deliver to a neighbour, excellent”

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Posted 11 years ago

“I was really looking forward to getting these on the bike ( I bought the Shimano 105 5700 compatible version). I watched a few videos on how to fit them on line as I heard it could be difficult. When they arrived they looked the same colour as on the website, everything was going well. There was a slight delay in delivery but that was ok and the packaging was damaged but the contents looked untouched. Imagine my disappointment however when after struggling to get the original hoods off the new ones went on too easily and turned out to be far too big. There is no way that these will ever fit and due to the cost of delivery and return they now languish in the garage always to remain untouched and my bike will never be adorned by the colourful hoods that I had dreamed would match so well with the blue accent flashes of my paint job and newly installed cables. Never mind I had probably strayed over the line of trying too hard anyway.”

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Posted 11 years ago

Hi Patrick, We are very sorry to see that the Odi hudz you have received are not suitable for your bike. Is it possible for you to return them to us so that we can double check on compatibility and to stop this kind of problem for other purchasers having the same problem in the future. We of course will reimburse you in full for the product and return postage. Kind regards Paul

Posted 11 years ago

“I was very happy”

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Posted 11 years ago

“I recently ordered a Scott Aspect 950 for £359 (a lot cheaper than anywhere else). I ordered it on a Wednesday and it was going to be delivered the next day which I was very impressed with. My only problem (and it is a small one) was that I rang the store just before ordering to ask if it came fully built and I was told all I had to do was put the front wheel on, however there was a lot more to do than that. I also don't think it's a great idea to put cable ties around the ttires as it makes them difficult to cut without worrying about puncturing the tire. Apart from that I am very happy with my order.”

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Posted 11 years ago

“Very Impressed with the service - was kept informed of where my good were all the time - quality goods - quick delivery - will be using again for sure. Thank you :)”

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Posted 11 years ago

“Very good website easy to navigate, prompt delivery & plenty of communication regarding dispatch etc.”

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Posted 11 years ago

“Firstly, I rang the guys at the shop on a few occasions for advice before purchasing and they were really helpful. I then placed a bike order online without problems and received the bike very quickly. I would definitely recommned using Westbrook Cycles.”

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Posted 11 years ago

Westbrook Cycles is rated 4.9 based on 1,339 reviews