Western Broadband Reviews

Name: Western Broadband
Address: 2550 Shell Road, Georgetown, Texas
Rating: 4.47

4.5 Rating 17 Reviews

88 %

of reviewers recommend Western Broadband

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512-257-1077

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Location:

2550 Shell Road,
Georgetown
Texas
78628

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were happy to choose Western Broadband as our service provider when we moved 1 mile out of town. Unfortunately, it never came close to living up to Spectrum at $17 per month. We started with a $50 plan and almost immediately went up to the next plan at $75. It didn’t change much at all and wound up getting worse. We made calls to tech and eventually figured it wasn’t ever going to get better based on the poor service even after talking to tech. We were locked into a contract. We wound up needing to purchase a different home and were told the equipment would need to be picked up before we closed on the home. Since I need the internet for work, I knew I couldn’t cancel service before moving and bad internet was better than none. Service would literally not work once 9pm hit most days, but was some better during the day usually. My husband and I finally realized we should have gone back to the $50 service since the more expensive plan was still bad. We did reduce the plan and didn’t notice a difference. We had 3 houses under contract all get cancelled due to property conditions and/or the lender flat out refusing to lend due to sellers refusing to do repairs. We finally closed on Friday late afternoon. We did not actually find out we were going to close until that day. We were wondering if it actually would close since we had one contract cancel day of closing due to new information about the property found out by title on closing day. We were trying to make sure we had everything set up so we would have utilities at the new place on a holiday weekend. Apparently, I called the day after the cut off, and we are now stuck paying for 29 days for nothing. The customer service rep raised his voice at me and the supervisor was uncaring and rigid. I asked for a proration or even a few dollars off the bill, and there was no care or concern. I’m so glad to be finished with a company that provides bad service and bad customer service for a premium price. Please find a different internet provider. You will regret using Western Broadband.”

Helpful Report

Posted 1 year ago

Western Broadband is rated 4.5 based on 17 reviews