Western Broadband Reviews

Name: Western Broadband
Address: 2550 Shell Road, Georgetown, Texas
Rating: 4.47

4.5 Rating 17 Reviews

88 %

of reviewers recommend Western Broadband

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Phone:

512-257-1077

Email:

ecpiadmin@ecpi.com

Location:

2550 Shell Road,
Georgetown
Texas
78628

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service is ok not what I feel we pay for”

Helpful Report

Posted 1 year ago

Hello Jessica, thank you for the feedback. I'm sorry the service isn't living up to your expectations. I do see you contacted us for technical support back in August, and we were able to get the full 100Mbps speed for your plan, with a download in your house using 30Mbps and a speed test getting the remaining 70Mbps. The technician noted that only the Dish Network On Demand service was running slowly, and everything else in your home was running normally. This would indicate that the issue is with the On Demand service, and not with the Internet connection we provide. The last note on that issue is from when we spoke with you August 29th, which mentioned you would call back if there were further issues, and we have not heard from you since then. Please do reach out to us if you are having any further trouble with things, we are here to help! Even if we can't fix the issue you're having with your Dish services, we can at least rule out other issues for your peace of mind. Technical support is 24/7, so please do give us a call anytime you are having trouble.

Posted 1 year ago

Western Broadband is rated 4.5 based on 17 reviews