Name: Western Towing
Address: 3 Marsh Green Road North Marsh Barton, EXETER
Rating: 4.85

“Dispatched very quickly good product at good price!”

Posted 8 years ago

“Purchased Brake shoes & wheel studs for my horse trailer. Excellent customer service - even informed me to get delivery to my work address rather than my home address to save money on post (Aberdeen area). Delivery was super fast & products perfect. Will be using them again - need to purchase a spare wheel !”

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Posted 8 years ago

“Easy to order, hassle free!! Will recommend to anyone!!”

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Posted 8 years ago

“Great quick service, product as described. Would recommend.”

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Posted 8 years ago

“After I made mistake ordering incorrect sized wheel clamp they happily sourced replacement item of correct sizing and provided refund for incorrectly ordered part. Top marks, thanks!”

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Posted 8 years ago

“fast delivery, great service as ever. G Millington”

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Posted 8 years ago

“Great service . Quickly received .”

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Posted 8 years ago

“very pleased with a quick and efficient service, I would certainly use Western Towing in future. keep up the good work. T W Piercy”

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Posted 8 years ago

“Very Knowledgeable and handled 2 orders brilliantly. even noticed a mistake id made before posting and called me. trailer is stopping as it should now thanks to this company. *****”

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Posted 8 years ago

“Same day dispatch and reasonably quick delivery. It's a pity that the shipping charge for such a small item was almost twice the cost of the goods (plus vat), especially when I had a courier delivery from another supplier for a substantially bigger item delivered in 24 hours for the same cost?!”

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Posted 8 years ago

Thank you for your feedback. The cost of postage does not relate to the value of an item. You ordered a light lens which is only £2,59 but to make sure it gets to you without damage it needs time spent by a member of staff to pack the item, this this makes the item larger so it can only be be sent as a small parcel which Royal Mail charge £3.00. So taking into account packing time, packing materials, processing the order and Paypal charges our small order charge of just £3.75 + vat is very reasonable. Maybe you could contact the Royal Mail and complain to them about the continuing high costs of sending small items. Obviously the more expensive an item the more likely it is that it can be sent by courier free of charge, we do on orders over £60. Sorry this is not a short reply, but we hope this helps to understand the need for the small order charge.

Posted 8 years ago

Thank you for your feedback. The cost of postage does not relate to the value of an item. You ordered a light lens which is only £2,59 but to make sure it gets to you without damage it needs time spent by a member of staff to pack the item, this this makes the item larger so it can only be be sent as a small parcel which Royal Mail charge £3.00. So taking into account packing time, packing materials, processing the order and Paypal charges our small order charge of just £3.75 + vat is very reasonable. Maybe you could contact the Royal Mail and complain to them about the continuing high costs of sending small items. Obviously the more expensive an item the more likely it is that it can be sent by courier free of charge, we do on orders over £60. Sorry this is not a short reply, but we hope this helps to understand the need for the small order charge.

Posted 8 years ago

“Very helpful sales staff, refreshing change”

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Posted 8 years ago

Thank you for you feedback, we are a small family business who pride ourselves on having very helpful, friendly and knowledgeable staff.

Posted 8 years ago

“I found the service fantastic and the prompt replies from my requests for the order purchased. I am still waiting for delivery of my purchase , I appreciate the delay in postage from the UK to Australia. I am hoping the purchase will arrive this week. I will advise if we need to track down the parcel.”

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Posted 8 years ago

Thank you for your feedback. We are always very concerned when sending items abroad. Once it leaves us we have no control, we will however try and see if we can find its location and let you know.

Posted 8 years ago

“good fog light, this is the second one I have bought, my erdi trailer, now my big trailer. the price is reasonable but the delievry makes it expenvive if you only want one item”

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Posted 8 years ago

Thank you for your feedback. Unfortunately Royal Mail charges have gone up considerably over the past few years. You may have noticed by the franking label that it cost £3.00 to send your fog lamp. Taking into account packing time, packing materials, processing the order, credit card charges and Royal Mail postage, our small order charge is very reasonable. However, it will always appear disproportionately expensive when ordering low value items.

Posted 8 years ago

“Information on website unclear. Parts did not fit.”

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Posted 8 years ago

Thank you for your feedback, we do not appear to have been contacted about this so we have not been given the opportunity to help. However, the hub caps you ordered are correct for an Avonride R Series Drum, we do not suggest in anyway that it fits any other make or type of drum. We cannot see how our website could be clearer, thankfully customers have not experienced similar problems in the past.

Posted 8 years ago

“Delivered promptly & well packaged.”

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Posted 8 years ago

Your feedback is much appreciated.

Posted 8 years ago

“The items were just as described and arrived ver quickly. Excellent service. I will use WTA again when needed.”

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Posted 8 years ago

Thank you for taking the time to leave this feedback.

Posted 8 years ago

“Excellent service, very fast delivery , genuine product, Will use again.”

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Posted 8 years ago

“Some of the parts ordered did not come with the package, I had 3 hours driving for nothing, The Company did not seem to be not ovally concerned about the parts not being there or putting me to the inconvienience”

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Posted 8 years ago

“Great service next delivery good price”

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Posted 8 years ago

“Great prices and prompt service got product within a couple of days of ordering thank,s will order again”

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Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone

Western Towing Reviews