“Appaling! It's now 4 journeys in a row where I've paid for a ticket only to have to stand/sit on the floor for over a 2 hour journey. I booked and paid for a seat but never got one... again. Is this even legal to sell services they aren't providing?”
“There is a national rail strike on Saturday. West Midlands Railway's own homepage says that travel should be 'essential only'. My travel is not essential so I have asked for a refund on my tickets. Yet... they have refused. Over a long and protracted email conversation with someone calling herself Sheryl, she has REFUSED to refund my tickets in full even though they are at the same time advising me NOT TO USE MY TICKETS. It is utterly scandalous. And she says they don't even have a complaints procedure! What an amateurish, disingenuous, dishonest shower of money-grabbing thieves.”
“my elderly mum has just travelled return from Rugby to Crewe. we booked passenger assistance and it was absolutely brilliant. thank you to everyone who helped make mum's journeys so enjoyable and stress free.”
“I got a train from Euston to Bletchley today 14.24pm and Nick I think he was a senior conductor .... was amazing, he helped me to find a seat with a charger & offered me a seat which is further away from the toilets (and I didn't even ask)!! Amazing, really made my day. Thanks again very much!”
“Awful journey from Rugy to Euston. Myself aged 61 and my 73yr old husband had to stand for the whole journey in a sardine like train. Hot. Horrid. Rip off. No wonder peoe shy away from using trains. Total waste of money and bad start to a weekend away.”
“Awful. Booked trip last minute London for our anniversary. Booked first class so didn’t grab any refreshments before boarding train for a 2 hour journey. No refreshments at all on
train to buy which Is biggest gripe! Not on whole train!! Hungry fed up.
Rubbish start to our trip.
First class on these trains is a piece of material over the chair that says first class. Rip off - complete waste on money. No difference - just a rip off. So disappointed.
We have cancelled return ticket”
