“Will was great! He was so professional, informative, helpful, patient, intuitive, considerate and kind. A wonderful soul.
He enabled me to reach my destination and advised on the best route via stations with lifts, due to my mobility issues.
Thank you very much Will.
Very grateful passenger.”
“my elderly mum has just travelled return from Rugby to Crewe. we booked passenger assistance and it was absolutely brilliant. thank you to everyone who helped make mum's journeys so enjoyable and stress free.”
“I got a train from Euston to Bletchley today 14.24pm and Nick I think he was a senior conductor .... was amazing, he helped me to find a seat with a charger & offered me a seat which is further away from the toilets (and I didn't even ask)!! Amazing, really made my day. Thanks again very much!”
