Wheelwell.com Reviews

Name: Wheelwell.com
Address: 2255 Van Ness Ave, San Francisco
Rating: 4.93

4.9 Rating 781 Reviews

98 %

of reviewers recommend Wheelwell.com

Company Reviews

Questions

Metrics

4.9

Based on 781 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1.800.959.4304

Email:

info@wheelwell.com

Location:

2255 Van Ness Ave
San Francisco
94109

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and no delay in shipping.”

Helpful Report

Posted 5 years ago

“I had to do quite a lot of research to purchase the parts for my classic car. Skylar at Wheelwell was fantastic! He helped me find out which parts fit and which didn't and I got everything I needed at a great price.”

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Posted 5 years ago

“Awesome folks and pricing. I recommend you!! Chris C.”

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Posted 5 years ago

“Friendly staff and fast shipping. Second or third purchase I’ve made on the site. I plan on making more aswell pretty soon.”

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Posted 5 years ago

“The store has improved vastly from where it started, I want to say that right off the bat. Unfortunately the experience is still quite poor. I want the store to be better and for it to succeed because I really like Wheelwell as a concept and as a company. As a member of Team Wheelwell I have already invested a ton of time and effort into using and promoting the site so I'm on your side but here are all my reason why it just does not work: Atleast now you can find some parts that fit your car but there are still a huge amount of subcategories that don't even make sense and the ones that do are filled with universal parts that don't even apply to your car, only a couple relevant parts can be found this way and many of the pictures aren't even of the right part. Example (among many) of the air intake category: air filters - direct fit, air cleaners, air filters - cai replacement, air filters universal fit. What the heck does any of that even mean? Get rid of the universal fit stuff unless it is relevant to the actual application (oem replacement drop in or aftermarket genuine replacement filter off an air intake kit that fits the specific car) and combine all air filters into one air intake sub category: air filters. There's also a huge amount of ways to filter for just the parts that you want but most are totally irrelevant because... there is no text search feature! This should be your number 1 priority! Without this feature it's too hard to find what you want and no one will care enough to spend the time navigating the poor design to find what they want to spend their money on! They'll go somewhere else like Rallysport Direct, Import Image Racing, Oakos Automotive, ect where the process is very easy and makes sense. If your store doesn't allow a search like one of these that is simple to use, intuitive, allows you to just type in a manufacturer part number, and lastly: actually finds what you want then the entire store is useless unfortunately. At this point I wouldn't even consider buying anything from the store unless something I wanted and knew how to find with your system had a really good price but that has yet to be the case. I'm confident that the customer support and shipping is probably just fine but the problem is even getting that far. Also, there's no way to input your Team Wheelwell status for the at cost discount that we were advertised without emailing and even when I do email I rarely get a response. I find myself shopping elsewhere for parts that I know I can get through through Wheelwell at potentially a lower cost simply because the shopping experience is too poor to be bothered. Please don't take this personally, these are all just very valid complaints I've had and that I've seen other people having. I just want the site to get better.”

Helpful Report

Posted 5 years ago

Hi Dan, Thank you for your honest review, criticism like this helps us improve! The text search feature is one of the top things on our list, we just need to ensure that it works flawlessly before we implement it. We hope that recent releases such as the product filters and part number search have made the experience a bit smoother until that happens. As always, let me know if I can help with anything else. Thanks again, Skylar

Posted 5 years ago

“Great service, helpful and knowledgeable staff, good product selection (would love to see more big-name brands in the future!)”

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Posted 5 years ago

“Good products and fast shipping.”

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Posted 5 years ago

“Nice Store”

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Posted 5 years ago

“Great price, fast shipping quality item! Thanks!”

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Posted 5 years ago

“Easy to navigate website and excellent price/fast shipping.”

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Posted 5 years ago

“The site was easy to use and my order shipped the same day! I’ll definitely be coming back and adding to my build.”

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Posted 5 years ago

“Awesome prices and great service!”

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Posted 5 years ago

“The customer service at Wheelwell was great. Price was also the best. I would buy from them again.”

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Posted 5 years ago

“Excellent part at the best price I could find!”

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Posted 5 years ago

“They were awesome to deal with, had what I wanted at a great price and the products shipped quickly! I would purchase from them again in an instant!”

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Posted 5 years ago

“Great price and great customer service!”

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Posted 5 years ago

“Awesome team, Very helpful.”

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Posted 5 years ago

“Took forever to get my wheels. Ordered in April and received in june”

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Posted 5 years ago

Hey Matthew, I'm sorry it took so long for your wheels to arrive! I can assure you that we have come a long way with our fulfillment processes since April of last year. We have developed much closer data connections with our manufacturers and suppliers as well as improved how we display inventory data on our site. We are also working on implementing account ordering information so you can better track your order. If you have any further concerns I hope that you'll reach out to support@wheelwell.com! Thanks, Skylar

Posted 5 years ago

“Best price, quick delivery.”

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Posted 5 years ago

“Wheelwell got my new torque converter cross country in no time. Great experience. Great deal Thanks J”

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Posted 5 years ago

Wheelwell.com is rated 4.9 based on 781 reviews