“Ordered a fortnight ago and useless royal mail only delivered yesterday!! Nothing wrong with the item, am happy with it, but you need to offer other couriers as an alternative to useless royal mail!
If you did, then this review would've been a 5* one”
“My refund for the expired 3 sim was credited back to my account on Monday. This would've been a 5* review if the sim was still active, but the customer service from this firm is very prompt.”
“Arrived 5 days late but not the fault of whiteplugtech.
The reason for 3* is because other companies are offering alternative couriers during the royal mail strikes, something they need to offer rather than rely on one delivery service.”
“Refund received today for 36 month 3 SIM which only lasted 3 months long. I would have left only 1* but the customer service and speedy email response time deserved a fair rating.”
“Same as Leroy & Daz, my 3 SIM has now gone dead too, can't make calls, send texts or use data. Paid for 24 months and got 4 lol! Awaiting my refund fron whiteplugtech LTD. If they don't, then I will file a chargeback with my card company, but to be fair to whiteplugtech LTD, they haven't made excuses.”
“I was lead to believe the 3 sim had a 36 month shelf life, but it's now blocked. I only purchased it in March and paid over 200 quid for it! If anybody else is going through this, then you need to apply for a refund by emailing whiteplugtech and they will send the funds back to your card.
Frustrated customer!”
“3 sim stopped working......supposed to last 36 months but I got 3 whole months!!
Whiteplug are saying it's an issue with 3 who've blocked their sims temporarily, but I paid £200 for unlimited everything & it was supposed to last 3 years but it hasn't, so beware!”
“The 3 sim went down 2 days ago for me and other customers, but they had it sorted very quickly. Peace of mind customer service with very quick reply times.”
“Like a few other customers, I saw the amazing all you can eat sim only deal and thought it was too good to be true! After plenty of back and forth with Whiteplugtech LTD over email, they put my mind at ease, and I'm happy to report that after 3 months of using it, it has not missed a beat!
Thank you for the excellent service and I have recommended many of friends and family who have also purchased the same deal.”
