Whsmith Reviews

Name: Whsmith
Address: -, - -, Swindon
Rating: 2.08

2.1 Rating 130 Reviews

23 %

of reviewers recommend Whsmith

2.1

Based on 130 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Whsmith:

Online at WHSmith.co.uk, customers order from over 2 million books plus thousands of magazines gift packs, stationery products, gifts, toys and games.. With over 550 stores on the high street and 490 stores at airports, train stations, hospitals and motorway services, WHSmith is one of the UKs leading retail groups and a household name.

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Whsmith 1 star review on 13th December 2021

Paul Flack

Whsmith 1 star review on 14th October 2021

DESISLAVA DIMITROVA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 6 years ago

“dont bother paying £4.49 for first class delivery, when in hurry to get order... after 3 months still not even despatched. my order total was £60 and order missing worth £30, asked for first class delivery charge dropped - answer: but part of order was despatched withis 3 days (1st class - £2 card - having a laugh) so you are not getting refund. last order or shopping i done with whsmith, will never return again.”

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Posted 6 years ago

“Check out their clearance range on line. Great books at incredibly cheap prices. .free delivery too.”

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Posted 6 years ago

“The books took a very long time to arrive, near 2 weeks,One was okay but the other was greatly overpriced at£26 for a small paperback, publish date 1999 that was sloppy in format,I would have thought £6 max was nearer the right price.The problem was trying to contact whsmith to return the book.After sending them an email explaining and sending the book back i heard nothing from whsmith at all.After a week i emailed them again with no response at all,2 more emails and 2 phone calls and another week later i finally got to speak to a young lady who said they had not managed to read all the emails due to sales pressure....that is after a week and a half.She did not have the book nor know why it had not been marked as returned either.She did refund though on the book in question...over 2 and a half weeks after i requested it.Customer service was dreadful,but I did get refunded eventually.”

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Posted 6 years ago

“Always very quick at dispatching orders, and collecting books from instore.”

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Posted 6 years ago

“Very expensive company who have not yet learnt that you need to compete.”

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Posted 6 years ago

“Great offer on stamp stock books, collected from my local shop, no bother at all”

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Posted 6 years ago

“Initially couldn't pay for order online. Customer service was only open Mon to Fri 9 to 5 despite website being open 24/7 so couldn't finalise order. Was told to reorder on different device using different search engine another day wasted. Eventually ordered but took 4 days to arrive not 2/3 days as promised. Pretty awful definitely won't use website again. Local shop is ok though.”

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Posted 7 years ago

“Lovely staff (Bedford store) great selection with in store delivery available”

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Posted 7 years ago

“Purchased 2 really good books for one of my Grandsons Christmas present on WW1 & WW2 he wants to be a history teacher and can't read enough.”

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Posted 7 years ago

“good choice of greetings cards and helpful staff.”

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Posted 7 years ago

“Great price for the book I wanted, however when I went to track the status of my order - the tracking section of the website was down. Had to wait until W H Smiths emailed me to let me know the status of my order.”

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Posted 7 years ago

“I ordered a book a more than a week ago for the store delivery. It says it will come in 2-3 days. Still didn't receive it. When I contacted them, had to wait for an answer for more than one day, and after that all I got is 'it happens' and quote here 'I ask that you wait until the end of tomorrow for your order to arrive' . No apology, nothing. Asked for a refund. No replay. Will never shop there again.”

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Posted 7 years ago

“Great service. Knowledgable staff, tidy shop and personable service.”

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Posted 7 years ago

“Great service. Knowledgable staff, tidy shop and personable service.”

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Posted 7 years ago

“They had all I needed for my Daughter's school pencil case”

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Posted 7 years ago

“This company has a huge catalogue of goods and send orders well packaged and quickly. Excellent!”

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Posted 7 years ago

“This company has a huge catalogue of goods and send orders well packaged and quickly. Excellent!”

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Posted 7 years ago

“Very helpful and feiendly staff.”

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Posted 7 years ago

“they had the exact things i required at great prices. the items i bought are extremely good and I love each and everyone of them”

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Posted 7 years ago

Whsmith is rated 2.1 based on 130 reviews