Wido Reviews

Name: Wido
Address: Unit 5a - 5b Bestwood Business Park Bestwood Village Nottingham, Nottingham
Rating: 4.02

4.0 Rating 1,561 Reviews

75 %

of reviewers recommend Wido

4.0

Based on 1,561 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Email:

contact@widosupport.com

Location:

Unit 5a - 5b Bestwood Business Park Bestwood Village Nottingham
Nottingham
NG6 8TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did n’t receive the ordered item and customer care is really poor. I tried to ring customer service but does not exist. Phone hangs up says we are very busy yes everyone is complaining and then line goes dead. Emailed them and received reply to say courier left with someone called mark. This is a business and I had left for the day, courier had called me and I told them I was not there. Courier had lied and left with who? As not put any card through the door. Avoid this company as they do not ensure that customer received item and satisfied. Email states on order will get tracking number on dispatch did not receive a dispatch note. All very poor.”

Helpful Report

Posted 6 years ago

Hello! Your feedback is really valuable to us, i am terribly sorry to hear that you've experienced bad service, i am aware of this situation and it has been dealt with. I can assure you that this kind of customer service will not occur again if you wish to continue shopping with Wido. If there is anything i can help you with further, please do not hesitate to contact me. Many Thanks, Dec @Wido customer care

Posted 6 years ago

“Was impressed with price of my beauty trolley and updates on delivery but sad to say arrived very damaged all 3 shelves bent”

Helpful Report

Posted 6 years ago

Hello! Thank you for taking you time to provide us with your feedback. I am sorry to hear that you parcel arrived damaged, i will make sure to take this us with the courier service, so i can personally make sure this does not happen again. If there is anything that i can do further, please do not hesitate to contact us. Many Thanks Dec @Wido contact support

Posted 6 years ago

“I haven’t received my order yet!!!!”

Helpful Report

Posted 6 years ago

Hi, I have look and we do seem to have a message from you which hasn't had a response, which i can only give my dearest of apologies. If you haven't received your item now, i can either offer for me to send you a new one out or a full refund. Hope this is helpful. Many Thanks Dec @wido support

Posted 6 years ago

“Item not arrived ordered on the 6th December & said next day delivery, still waiting. Can't review the product yet”

Helpful Report

Posted 6 years ago

Hi, I can only give my dearest of apologies. If you haven't received your item now, i can either offer for me to send you a new one out or a full refund. Hope this is helpful. Many Thanks Dec @wido support

Posted 6 years ago

“The box to my parcel was wet and ripped and the corner of my dressing table was broke”

Helpful Report

Posted 6 years ago

Thank you for your review Firstly, let me please apologise you have not had an update regarding your delivery. I have spoken to both my colleagues you conversated with yesterday who have advised me of the issues you have had. I sincerely apologise for the damage on your delivery yesterday - I have advised our couriers on this situation. If there is anything we can do for you further in the future, please do not hesitate to contact us. Many Thanks, Dec @ Wido customer care

Posted 6 years ago

“Have not received order yet, should have been next day delivery, ordered on 29th November.”

Helpful Report

Posted 6 years ago

Hi Ken Many thanks for your feedback We do offer a next working day delivery when ordered before 3pm. I have just checked up on your order for you and can see it was placed on 29th November @ 3.36pm and therefor the scheduled delivery date is today.. I have contacted our couriers and been advised that your item was delivered this morning at 8:30am which is the correct delivery date for your item. Many thanks Leigh Customer Care Team @ Wido

Posted 6 years ago

Wido is rated 4.0 based on 1,561 reviews