Wiber Rent a Car Reviews

"Wiber rent car Malaga ,ref nr 97347204 15-18 may 2024 \r\nCrooks !!!!car rented for 3 days when I returned the car\r\nThere was a small scratch on the wheel that was already there it was already rusted and clearly visible that it was much older than 3 days\r\nthey kept 200\u20ac of the deposit for the old scratch on the wheel\r\nCrooks!!!!!!!!!!!!!!!!!! they are going to do this again and again to the next customer who rents the car\r\nDO NOT RENT A CAR FROM WIBER !!!!!!!Pure scam!!!! \r\nI will send this to al review platforms every 4 days till they give me money back !!!!"

"Warning to All Travelers: Stay Away from Wiber Car Rental.\r\nI must warn everyone against using Wiber Car Rental, led by the extremely arrogant Ramiro Chena Aldasoro. Watch the video to see how he treated us. https:\/\/youtu.be\/vAs3EYNdwU8\r\n\r\nWe booked a car through RentalCars and intentionally paid extra for full insurance. When we went to pick up the car, Ramiro informed us that their company does not accept RentalCars' insurance, and we were pressured to pay an extra \u20ac170 for their coverage. If not, they would hold \u20ac800 as a deposit and charge us \u20ac300 for any small scratch found.\r\n\r\nThis was highly inconvenient since we had already purchased complete insurance. Since it was late at around 8 PM and we were with our 2-year-old child, we felt we had no choice but to take the risk with the deposit and the possibility of extra charges for any damage.\r\n\r\nAfter payment, Ramiro pressured me to rate 'his attention' immediately in front of him. Not comfortable with the situation and considering his intent on getting more money from us, I rated him 7 out of 10 stars. From that moment on, he started to act like an arrogant fool.\r\n\r\nHe simply handed me the keys, a paper with rental information, and a child seat, then sent us away without any guidance. The office was empty, and given that we had lots of luggage, we asked if he could help us carry the child seat to the car. He arrogantly replied that 'he is not our bachelor.\u2019 Then I told him, with such attitude, I would now give him an even lower rating. He just laughed in my face, saying I could give him a zero; but it was too late.\r\n\r\nFinding the car in the parking lot, we checked the rental agreement and saw that it listed five pre-existing damages. We were supposed to report any further damages online before driving away, or else we'd be charged for them. \r\n\r\nThere were many more damages, and time was already against us. Additionally, due to the darkness, we struggled to fit the child seat, which seemed incompatible with the car model provided. I found instructional video only, but it just didn\u2019t work as expected.\r\n\r\nWith the situation worsening and our son tired from the journey, we returned to ask Ramiro for help with the child seat and damage report. His arrogance intensified, as seen in the video.\r\n\r\nHe rudely told my wife to \u2018SHUT UP\u2019. When I just asked for help with the child seat, he snapped a nonsens reaction that 'he is not responsible for my child.' His rude behavior was clearly a reaction to the lower rating. We feared he would ensure any opportunity to charge us for non-existent 'scratches'\u2014a tactic seemingly typical for Wiber, as other reviews suggest. I don\u2019t see any point in such rating system if they treat people who give them lower rating like this.\r\n\r\nAfter all this, my wife and I decided to cancel our rental. That's when most absurd situation happened, Ramiro Chena began ignoring us and refused to cancel our reservation because I confronted him with that I have his behavior recorded on the video. He got clearly scared and said he'd cancel only if I deleted it. He left us sitting there for an hour with our tired child, ignoring us completely. His two male colleagues present in the office behaved just as ignorantly.\r\n\r\nEventually, I made a backup of the video and deleted it from my iPhone in front of him. He even demanded to check my iCloud and deleted videos folder, clearly worried about his superiors seeing his actions.\r\n\r\nHe even let us leave on foot with our young child and heavy luggage, refusing to offer us a lift to the airport.\r\n\r\nAll this happened on the 5th of March, 2024, between 7:30 PM and 9 PM. Contract number 90255403. Managers of Wiber, you can watch the camera recordings to verify this.\r\n\r\nI'll say it again: Ramiro Chena Aldasoro should not work in customer service. I advise everyone to avoid Wiber car rentals in Palma de Mallorca."

"Warning to All Travelers: Stay Away from Wiber Car Rental.\r\nI must warn everyone against using Wiber Car Rental, led by the extremely arrogant Ramiro Chena Aldasoro. Watch the video to see how he treated us. https:\/\/youtu.be\/vAs3EYNdwU8\r\n\r\nWe booked a car through RentalCars and intentionally paid extra for full insurance. When we went to pick up the car, Ramiro informed us that their company does not accept RentalCars' insurance, and we were pressured to pay an extra \u20ac170 for their coverage. If not, they would hold \u20ac800 as a deposit and charge us \u20ac300 for any small scratch found.\r\n\r\nThis was highly inconvenient since we had already purchased complete insurance. Since it was late at around 8 PM and we were with our 2-year-old child, we felt we had no choice but to take the risk with the deposit and the possibility of extra charges for any damage.\r\n\r\nAfter payment, Ramiro pressured me to rate 'his attention' immediately in front of him. Not comfortable with the situation and considering his intent on getting more money from us, I rated him 7 out of 10 stars. From that moment on, he started to act like an arrogant fool.\r\n\r\nHe simply handed me the keys, a paper with rental information, and a child seat, then sent us away without any guidance. The office was empty, and given that we had lots of luggage, we asked if he could help us carry the child seat to the car. He arrogantly replied that 'he is not our bachelor.\u2019 Then I told him, with such attitude, I would now give him an even lower rating. He just laughed in my face, saying I could give him a zero; but it was too late.\r\n\r\nFinding the car in the parking lot, we checked the rental agreement and saw that it listed five pre-existing damages. We were supposed to report any further damages online before driving away, or else we'd be charged for them. \r\n\r\nThere were many more damages, and time was already against us. Additionally, due to the darkness, we struggled to fit the child seat, which seemed incompatible with the car model provided. I found instructional video only, but it just didn\u2019t work as expected.\r\n\r\nWith the situation worsening and our son tired from the journey, we returned to ask Ramiro for help with the child seat and damage report. His arrogance intensified, as seen in the video.\r\n\r\nHe rudely told my wife to \u2018SHUT UP\u2019. When I just asked for help with the child seat, he snapped a nonsens reaction that 'he is not responsible for my child.' His rude behavior was clearly a reaction to the lower rating. We feared he would ensure any opportunity to charge us for non-existent 'scratches'\u2014a tactic seemingly typical for Wiber, as other reviews suggest. I don\u2019t see any point in such rating system if they treat people who give them lower rating like this.\r\n\r\nAfter all this, my wife and I decided to cancel our rental. That's when most absurd situation happened, Ramiro Chena began ignoring us and refused to cancel our reservation because I confronted him with that I have his behavior recorded on the video. He got clearly scared and said he'd cancel only if I deleted it. He left us sitting there for an hour with our tired child, ignoring us completely. His two male colleagues present in the office behaved just as ignorantly.\r\n\r\nEventually, I made a backup of the video and deleted it from my iPhone in front of him. He even demanded to check my iCloud and deleted videos folder, clearly worried about his superiors seeing his actions.\r\n\r\nHe even let us leave on foot with our young child and heavy luggage, refusing to offer us a lift to the airport.\r\n\r\nAll this happened on the 5th of March, 2024, between 7:30 PM and 9 PM. Contract number 90255403. Managers of Wiber, you can watch the camera recordings to verify this.\r\n\r\nI'll say it again: Ramiro Chena Aldasoro should not work in customer service. I advise everyone to avoid Wiber car rentals in Palma de Mallorca."

"When we was getting the car the clerk strongly wanted to sell extra insurance but i said i had extra by booking. The middle age man the clerc strongly pushed to sell another insurance i insist not to.\n\nWhen we arrive to the car it is already bumping with another of their cars, they said don\u00b4t worry just take photo i ask for another car they insist its good fine no problem. I took photo but not under the car.\n\nWhen we was returning the car they claimed a damage under front bumper witch we know we didn\u00b4t do. They already took 121,93 euro from deposit for the damage that was already on the car. Filed a claim with booking now.\n\nAlso we booked a 4 doors car got 2 doors had 1 child with me got Fiat 500 with no horse power to drive on the hills don\u00b4t recommend to take that car.\n\nWe love Mallorca next time it will not be Wiber when we rent for sure dont recommend at all take photo under the car if you take one and don\u00b4t even think to trust these people when its dark. Dont rent at wiber.\n\nSe my pictures 1 is when we got the car, second is what the claimed damage on."

"When we was getting the car the clerk strongly wanted to sell extra insurance but i said i had extra by booking. The middle age man the clerc strongly pushed to sell another insurance i insist not to.\n\nWhen we arrive to the car it is already bumping with another of their cars, they said don\u00b4t worry just take photo i ask for another car they insist its good fine no problem. I took photo but not under the car.\n\nWhen we was returning the car they claimed a damage under front bumper witch we know we didn\u00b4t do. They already took 121,93 euro from deposit for the damage that was already on the car. Filed a claim with booking now.\n\nAlso we booked a 4 doors car got 2 doors had 1 child with me got Fiat 500 with no horse power to drive on the hills don\u00b4t recommend to take that car.\n\nWe love Mallorca next time it will not be Wiber when we rent for sure dont recommend at all take photo under the car if you take one and don\u00b4t even think to trust these people when its dark. Dont rent at wiber.\n\nSe my pictures 1 is when we got the car, second is what the claimed damage on."