“There aren’t enough characters to record all the issues we’ve had from Wickes. Every single element of our kitchen design and delivery has been useless, and we used independent fitters!
The design was completely wrong from the start which we didn’t realise until half way through building and had to order more parts. We were told the parts were coming and yet when they never arrived and we chased only then did we get told actually they’re not even in stock. Every single time I’ve spoken to customer services I’ve had a different response to the same queries. We’ve had 8 separate deliveries because they kept forgetting to send parts or sent the wrong part and when the arrived they were damaged or had boot marks over the box that had a fragile sticker on. We’ve been sent completely wrong measurements and our whole kitchen has taken 5 times longer than we estimated purely due to Wickes errors. We’ve requested compensation and been offered the most measly amount it’s a joke.
I would never use Wickes for anything ever again and would recommend the same to anyone else.”
“Dear Sir Went to wicks today to purchase some cement found a bag that was very heavy managed to carry a short way down the isle had to stop to heavy my wife told one of your male staff I was struggling he told her were the trollies were I am seventy nine years old he could not even be bothered to try and help he just walked pass me if this is the service you are offering I suggest you employ some new staff I am considering contacting your CEO terrible service for a senior citizen Mr K Fellows 07763177425”
“terrible service. was waiting for delivery today. between 7/10.
received no email, was called at 9.35 to say was not being delivered today. and couldn't give a new delivery date either.. wasn't offered a refund... terrible customer service. zero stars!”
“I had to use Wickes as due to the lockdown most of the usual building merchants have suspended their operations... I’d ordered 2 items, shed felt and a pot of wood filler for click and collect. When I got to Wickes I had to queue for good 15 minutes for the “contactless” collection, which I couldn’t complain due to the lockdown situation. However, when I finally got my turn they first didn’t recognise my order and after rechecking twice finally brought and tossed a nearly 20kg roll of felt without any trolley (trolleys were handed out by Wicks staff at that time) so in this whole confusion in the end I forgot about the wood filler. When I then realised that on my way home (it’s a good 20 min drive) and tried to call the store it took some 5 attempts (I was constantly being disconnected) I spoke to someone who advised that there will be no problem with me either coming the following day to pick it up or otherwise it will automatically be refunded to me. As trip to the store is a whole mission I opted for refund, which was my mistake. Now 3 weeks later I still haven’t got the refund and after 3-4 chasing emails I was advised by Customer ServiceS that the store marked my collection as completed and if I want a refund I’ll need to return the item first!
Needless to say but based on my experience with Wickes I’m not very likely to be shopping there in any near future...”
“Big store in Fengate and close to industrial estate and car auction, but far from us but always go there as it’s cheapest especially for bulk sand cement, lovely kitchen displays you’ll be in awe of, good friendly place and helpful too, nice garden area too.”
