Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,713 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

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“Very bad service after 17 days, 6 phone call, 2 email= I still waiting for my money back of a product I bought in Internet!”

Helpful Report

Posted 6 years ago

“Wickes-Darlington. I am sick and tired of going to Wickes and finding that they do not stock the item(s) that I have spent 20 minutes walking there (and 20 minutes walking back) to buy despite always checking stock levels on their website first. Today I went there to buy a block paint brush listed at £3 with at least 70 supposedly being in stock at that branch according to the Wickes website. https://www.wickes.co.uk/Wickes-Multi-Purpose-Block-Brush---5-5in/p/600810 After not finding the said item I approached with trepidation the staff member on the counter (this particular one I have never found helpful) and asked her why no £3 brushes were on display to be told that they do not sell them at that price unless they were "old stock" and told me to look on the "clearance" section. I told her that they were advertised on the Wickes website but was dismissive of my comment (as usual). I then spent £2.90 on a bus fare into town and purchased 5 block brushes in Poundland for £1 less than the cost of 1 at Wickes!”

Helpful Report

Posted 6 years ago

“Great prices and a great service we will use wickes again”

Helpful Report

Posted 6 years ago

“Ordered in August 2017 now 8th April still not completed. Installers ruined hob whilst fitting chimney to extractor fan which is also scratched and dented not to mention they ruined the ceiling and wall. This happened on 27th Feb and we are still waiting for someone to sort it. Promises and lies and nothing happening. Beware.”

Helpful Report

Posted 6 years ago

“Our delivery didn't turn up until two days after it was due, we ordered the 90 ltr bark chippings, this is absolutely awful, chippings are usually small and spread well over the garden these are huge big pieces of wood they look awful, I would not recommend them to anyone for putting round nice borders, never ever had any this awful before if I didn't need the job done I would have asked to return them.”

Helpful Report

Posted 6 years ago

“I went to wickes in Halifax today bought a kitchen, shower screen and internal doors, lucy brice helped us with everything and we got a great deal thank you.”

Helpful Report

Posted 6 years ago

“Bought 2 trellis for my garden and they wanted to charge £30 delivery 1.5 miles.”

Helpful Report

Posted 6 years ago

“Everything went wrong from start to finish with our new bathroom, no fitter to do survey for over a month, cancelled deliveries, Part delivered, Extra bathroom suites being delivered after the fit. The only good thing was the fitter who jumped in and saved us by sourcing another bath and putting a temporary toilet in, After Wickes lost our new bathroom!!! and customer service informed me the fitters would have to put our old one back in until the delivery could be made!!! The fitter had taken away the old bathroom suite and re-tiled the bathroom!!! disgusting way too many issues to put on here regarding our experience do not bother”

Helpful Report

Posted 6 years ago

“Cow boy builders- 5 months to do a dry fit kitchen, no one took ownership of mistakes. DO NOT get any work carried out by wickes. On going problems and lies constantly. save your money and go somewhere else.”

Helpful Report

Posted 6 years ago

“On their website it says open today 1st April 10.00 to 4pm at my Hanger Lane store. I drove 5 miles at 12.30 to find it was closed!! What sort of incompetent company is this . Absolute rubbish - never again.”

Helpful Report

Posted 6 years ago

“i bought some quick dry white, wickes brand gloss, i painted my banister , spindles, skirting boards, about a week later was wiping fingerprints off the banister and the paint was peeling , stringy and plasticy, ive had to sand all my paint work and repaint it. Its taken ages. so be warned before you think of purchasing it. I did contact wickes over a week ago, no one has been in touch.”

Helpful Report

Posted 6 years ago

“With a choice of kitchen suppliers, some like B&Q and Homebase and Ikea offer you the cheaper option of self assembly cabinets as well as factory assembled. BUT in spite of their higher price, Wickes kitchens are all self assembly. Should have bought the Howdens ready assembled at the same price. Also note limited space behind back panel. In fairness the buying experience went well at the showroom with helpful planning and advice. Shame that not advised of self assembly policy.”

Helpful Report

Posted 6 years ago

“Bought a makita router from them and it doesn't come with a center guide. Its like buying a saw without the handel.Apparently it's a accessory. They dont sell the accessory in store. You have to sorce it yourself. Its Another way to rip you off. What a joke.”

Helpful Report

Posted 6 years ago

“appauling service - had kitchen measured by wickes 'kitchen expert' - but then have discovered that it was measured incorrectly by them and units will now not fit in unless we knock the wall down and extend kitchen by 4" to cover their mistake!! They do not want to know - quick enough to take money then deny any responsibility. Just stalling us at every opportunity - wish we had never gone to wickes. Total bodge up by them from the start”

Helpful Report

Posted 6 years ago

“Had the young lady at the till not been so unhelpful and miserable we would probably have purchased £500 worth of tiles from here. As it was, when we did purchase a £26 tub of adhesive & grout, my change was thrust at my hand causing it to go all over the counter. Instead of picking it up she just moved to the next customer! How very rude. The attitude of some young people today defies belief. Employ someone who will at lease offer up a smile when serving you instead of someone wishing they were not there!”

Helpful Report

Posted 6 years ago

“£30 to have 7 small fence panels delivered to a pensioner less than a mile away personally I think is disgusting.”

Helpful Report

Posted 6 years ago

“Had every thing I needed, although gutted that on a £130 order delivery was not FREE”

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Posted 6 years ago

“Absolutely Awful!!..... Talk about what went right...... Never recommend them to anybody, they also deliver bad customer service!,”

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Posted 6 years ago

“Click and collect worked like a dream. Found product on line £50 cheaper than opposition dealers. Used click and collect and next day had product. Was notified by Email and text at 7.07 am saying item ready. Efficiency at its best. Well done Wickes”

Helpful Report

Posted 6 years ago

“i am still waiting for my bathroom to be finished.Have no basin fitted due to wrong top delivered .now informed it will be the 24 th two weeks after the fitter arrived,not there fault but the stores .who completely ordered the wrong calour . this is our only bathroom and toilet in the house . Its been very stressful,not being able to wash properly .not so bad for me but the ladys in the house a nightmare .But wicks dont seem bothered but i will be looking for compensation i await a reply many thanks MR S Carrigy”

Helpful Report

Posted 6 years ago

Wickes is rated 1.5 based on 1,713 reviews