Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,720 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered in August 2017 now 8th April still not completed. Installers ruined hob whilst fitting chimney to extractor fan which is also scratched and dented not to mention they ruined the ceiling and wall. This happened on 27th Feb and we are still waiting for someone to sort it. Promises and lies and nothing happening. Beware.”

Helpful Report

Posted 6 years ago

“Our delivery didn't turn up until two days after it was due, we ordered the 90 ltr bark chippings, this is absolutely awful, chippings are usually small and spread well over the garden these are huge big pieces of wood they look awful, I would not recommend them to anyone for putting round nice borders, never ever had any this awful before if I didn't need the job done I would have asked to return them.”

Helpful Report

Posted 6 years ago

“Everything went wrong from start to finish with our new bathroom, no fitter to do survey for over a month, cancelled deliveries, Part delivered, Extra bathroom suites being delivered after the fit. The only good thing was the fitter who jumped in and saved us by sourcing another bath and putting a temporary toilet in, After Wickes lost our new bathroom!!! and customer service informed me the fitters would have to put our old one back in until the delivery could be made!!! The fitter had taken away the old bathroom suite and re-tiled the bathroom!!! disgusting way too many issues to put on here regarding our experience do not bother”

Helpful Report

Posted 6 years ago

“Cow boy builders- 5 months to do a dry fit kitchen, no one took ownership of mistakes. DO NOT get any work carried out by wickes. On going problems and lies constantly. save your money and go somewhere else.”

Helpful Report

Posted 7 years ago

“On their website it says open today 1st April 10.00 to 4pm at my Hanger Lane store. I drove 5 miles at 12.30 to find it was closed!! What sort of incompetent company is this . Absolute rubbish - never again.”

Helpful Report

Posted 7 years ago

“i bought some quick dry white, wickes brand gloss, i painted my banister , spindles, skirting boards, about a week later was wiping fingerprints off the banister and the paint was peeling , stringy and plasticy, ive had to sand all my paint work and repaint it. Its taken ages. so be warned before you think of purchasing it. I did contact wickes over a week ago, no one has been in touch.”

Helpful Report

Posted 7 years ago

“Bought a makita router from them and it doesn't come with a center guide. Its like buying a saw without the handel.Apparently it's a accessory. They dont sell the accessory in store. You have to sorce it yourself. Its Another way to rip you off. What a joke.”

Helpful Report

Posted 7 years ago

“appauling service - had kitchen measured by wickes 'kitchen expert' - but then have discovered that it was measured incorrectly by them and units will now not fit in unless we knock the wall down and extend kitchen by 4" to cover their mistake!! They do not want to know - quick enough to take money then deny any responsibility. Just stalling us at every opportunity - wish we had never gone to wickes. Total bodge up by them from the start”

Helpful Report

Posted 7 years ago

“Had the young lady at the till not been so unhelpful and miserable we would probably have purchased £500 worth of tiles from here. As it was, when we did purchase a £26 tub of adhesive & grout, my change was thrust at my hand causing it to go all over the counter. Instead of picking it up she just moved to the next customer! How very rude. The attitude of some young people today defies belief. Employ someone who will at lease offer up a smile when serving you instead of someone wishing they were not there!”

Helpful Report

Posted 7 years ago

“Absolutely Awful!!..... Talk about what went right...... Never recommend them to anybody, they also deliver bad customer service!,”

Helpful Report

Posted 7 years ago

“i am still waiting for my bathroom to be finished.Have no basin fitted due to wrong top delivered .now informed it will be the 24 th two weeks after the fitter arrived,not there fault but the stores .who completely ordered the wrong calour . this is our only bathroom and toilet in the house . Its been very stressful,not being able to wash properly .not so bad for me but the ladys in the house a nightmare .But wicks dont seem bothered but i will be looking for compensation i await a reply many thanks MR S Carrigy”

Helpful Report

Posted 7 years ago

“What went right”

Helpful Report

Posted 7 years ago

“I was promised next day delivery when I contacted the call centre to place an order as long as I ordered by 5pm. Later on at about 3pm I placed an order for 4 doors - not possible it will be now the day after ! I wrote to customer service to be then told ,to make matters worse , the delivery will be split into 2 ie at 2 different times. I contacted customer services to be given a unhelpful broken record reply . We can’t be responsible , we don’t promise anything etc It gets worse ...... the delivery may end up as 3 deliveries for 4 doors !, The local store has only 2 doors , another will have to be sourced and yet another door to be delivered from central stores. I have wasted so much time with something so simple . Not inspirational service at any level”

Helpful Report

Posted 7 years ago

“Wickes came out to measure the kitchen and three bathrooms but when our builders came to fit the kitchen they discovered the measurements were 8 inches out, meaning part of our window was going to be covered by the walk-in pantry. Meaning this mistake has cost the builders time and is money and we have to cover the cost of fixing the designers mistake! Bathrooms got delayed twice and told that shower screens wouldn’t come until 6 weeks after the rest of the bathrooms! Furious! Wish we hadn’t bothered using Wickes!”

Helpful Report

Posted 7 years ago

“Twice delivery cancelled. Refund for delivery was told by manager would receive today no surprise still no refund. Order had to be collected and wrong part sent and damaged timber. Management very RUDE. To be honest will never use WIKES ROUNDHAY ROAD OR SUGGEST TO USE. AS MANAGEMENT ARE INCOMPETENT AND HAVE ZERO CUSTOMER SERVICE SKILLS. IVE SEEN BETTER SERVICE FROM THE CHIMPANZEES AT THE ZOO. IF YOU WANT GOOD SERVICE WITH QUALITY ASSURED USE SELCO BUILDERS MERCHANTS. AS WIKES IS GARBAGE.”

Helpful Report

Posted 7 years ago

“Wickes hires contractors who install kitchens which is very unfortunate as they truly do not care about customer service. It took them 3 months to fit a simple kitchen as they kept delaying things and we ended up without a cooker for 5 months! All that time we had to use a camping stove to cook meals. It has now been 9 months and we still have not received the certificate for the electrical works. Having tried to contact Wickes customer services/ relations for the past 5 months, they never returned our calls or emails. It has been a true experience from hell. I would never go with Wickes again and would not recommend them to my worst enemy.”

Helpful Report

Posted 7 years ago

“Spent 20,000 on kitchen with supposedly discount of 4,000 and free fitting . When the fitter came round I've had a bill for 4,300 hardly free fitting and huge hidden costs beware when purchasing”

Helpful Report

Posted 7 years ago

“Eight mile round trip. Good product. Good price. No one on the tills. No one interested in selling. Went elsewhere. Stowmarket this morning.”

Helpful Report

Posted 7 years ago

“Nightmare I brought a kitchen for my 72 year old mother from wicks and was meant to be delivered 13 feb 2018 received all texts conform del from Wicks and DX delivery service but never showed up chased up at cm services and told would now be next day. Eventually turned up in 2 parts one delivered by a young girl and needed help to carry from my 72 year old mother and the second del the driver hid damaged parts got her to sign and scarperd after several conversations with wicks Cm services that I assume must be in Scotland as everyone I’ve dealt with is scottish now a week later two more delivery’s and another no show delivery and more damaged parts it has to be said Wicks , DX delivery service and Wicks cm service you are a joke and don’t deserve to trade you take the money and bully”

Helpful Report

Posted 7 years ago

“No delivery No sorry Ordered tiles and paid extra for timed delivery. Delivery didn't arrive when phoned they said I don't know why they were ordered from a certain store as they had no stock, explained i ordered and paid online not with any store. They said they would cancel order and return payment. No sorry!!!!!! I explained I had tilers waiting to fit the tiles was told by Tammy (wouldn't give surname) nothing they can do and to read there terms and conditions. will never use this company again.”

Helpful Report

Posted 7 years ago

Wickes is rated 1.5 based on 1,720 reviews