Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,713 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

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“What went right”

Helpful Report

Posted 6 years ago

“I was promised next day delivery when I contacted the call centre to place an order as long as I ordered by 5pm. Later on at about 3pm I placed an order for 4 doors - not possible it will be now the day after ! I wrote to customer service to be then told ,to make matters worse , the delivery will be split into 2 ie at 2 different times. I contacted customer services to be given a unhelpful broken record reply . We can’t be responsible , we don’t promise anything etc It gets worse ...... the delivery may end up as 3 deliveries for 4 doors !, The local store has only 2 doors , another will have to be sourced and yet another door to be delivered from central stores. I have wasted so much time with something so simple . Not inspirational service at any level”

Helpful Report

Posted 6 years ago

“Wickes came out to measure the kitchen and three bathrooms but when our builders came to fit the kitchen they discovered the measurements were 8 inches out, meaning part of our window was going to be covered by the walk-in pantry. Meaning this mistake has cost the builders time and is money and we have to cover the cost of fixing the designers mistake! Bathrooms got delayed twice and told that shower screens wouldn’t come until 6 weeks after the rest of the bathrooms! Furious! Wish we hadn’t bothered using Wickes!”

Helpful Report

Posted 6 years ago

“Very poor customer service Kitchen took 4 weeks to complete instead of 1 week due to their inability to design correctly and deliver the required parts”

Helpful Report

Posted 6 years ago

“Twice delivery cancelled. Refund for delivery was told by manager would receive today no surprise still no refund. Order had to be collected and wrong part sent and damaged timber. Management very RUDE. To be honest will never use WIKES ROUNDHAY ROAD OR SUGGEST TO USE. AS MANAGEMENT ARE INCOMPETENT AND HAVE ZERO CUSTOMER SERVICE SKILLS. IVE SEEN BETTER SERVICE FROM THE CHIMPANZEES AT THE ZOO. IF YOU WANT GOOD SERVICE WITH QUALITY ASSURED USE SELCO BUILDERS MERCHANTS. AS WIKES IS GARBAGE.”

Helpful Report

Posted 6 years ago

“Wickes hires contractors who install kitchens which is very unfortunate as they truly do not care about customer service. It took them 3 months to fit a simple kitchen as they kept delaying things and we ended up without a cooker for 5 months! All that time we had to use a camping stove to cook meals. It has now been 9 months and we still have not received the certificate for the electrical works. Having tried to contact Wickes customer services/ relations for the past 5 months, they never returned our calls or emails. It has been a true experience from hell. I would never go with Wickes again and would not recommend them to my worst enemy.”

Helpful Report

Posted 6 years ago

“Staff were helpful”

Helpful Report

Posted 6 years ago

“Spent 20,000 on kitchen with supposedly discount of 4,000 and free fitting . When the fitter came round I've had a bill for 4,300 hardly free fitting and huge hidden costs beware when purchasing”

Helpful Report

Posted 6 years ago

“Fast click and collect service goods when within 10 mins to collect”

Helpful Report

Posted 6 years ago

“A recent visit to Crewe Wickes was appalling. The chap in the kitchen fitting dept was rude, uninterested and unhelpful. OK, it wasn't going to be a big order but that shouldn't make any difference. A shame, I've always liked Wickes.”

Helpful Report

Posted 6 years ago

“Staff are friendly. My local store is situated in an easy to reach location.”

Helpful Report

Posted 6 years ago

“brilliant service nothing too much trouble ,good price,and good advice london road alvaston derby”

Helpful Report

Posted 6 years ago

“New store in town, hooray...much needed, plenty of stock at good prices, Plus discount time at the moment...15% off. I was straight down there. And spent a couple of hundred and saved with discount .”

Helpful Report

Posted 6 years ago

“Eight mile round trip. Good product. Good price. No one on the tills. No one interested in selling. Went elsewhere. Stowmarket this morning.”

Helpful Report

Posted 6 years ago

“Nightmare I brought a kitchen for my 72 year old mother from wicks and was meant to be delivered 13 feb 2018 received all texts conform del from Wicks and DX delivery service but never showed up chased up at cm services and told would now be next day. Eventually turned up in 2 parts one delivered by a young girl and needed help to carry from my 72 year old mother and the second del the driver hid damaged parts got her to sign and scarperd after several conversations with wicks Cm services that I assume must be in Scotland as everyone I’ve dealt with is scottish now a week later two more delivery’s and another no show delivery and more damaged parts it has to be said Wicks , DX delivery service and Wicks cm service you are a joke and don’t deserve to trade you take the money and bully”

Helpful Report

Posted 6 years ago

“No delivery No sorry Ordered tiles and paid extra for timed delivery. Delivery didn't arrive when phoned they said I don't know why they were ordered from a certain store as they had no stock, explained i ordered and paid online not with any store. They said they would cancel order and return payment. No sorry!!!!!! I explained I had tilers waiting to fit the tiles was told by Tammy (wouldn't give surname) nothing they can do and to read there terms and conditions. will never use this company again.”

Helpful Report

Posted 6 years ago

“My daughter telephoned to make an appointment regarding planning anew kitchen, after giving some brief information of what she was looking for the customer service!! reply was abrupt unhelpful and resulted in my daughter putting the phone down. Needless to say she will be looking elsewhere for her new kitchen you lost a her order and will lose a lot of others until you employ competent helpful staff.”

Helpful Report

Posted 6 years ago

“Went to pick up small order. Staff overly zealous on ID. After loads of questions I thought I might be asked to take my shoes off and walk through X-ray machine!”

Helpful Report

Posted 6 years ago

“Terrible service. Very rude, unprofessional staff at the store and delivery. They expect you to pick up your order from the van, as the driver cannot leave the vehicle, but will not let let you know in advance when they are coming. 30£ for that! Save your money, and time. Best to avoid.”

Helpful Report

Posted 6 years ago

“Bought a toilet from them and somehow they have successfully designed so that you have to have the hand of a baby to change the seat. Bloody idiots.”

Helpful Report

Posted 6 years ago

Wickes is rated 1.5 based on 1,713 reviews