Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,028 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Wightlink LTD 1 star review on 23rd August 2024

Anonymous

Wightlink LTD 5 star review on 11th October 2023

Joy Shaw

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great ferry service to the IoW from Portsmouth this week. Everything worked well with timings and we even got on an earlier ferry back from our day trip which was a lovely surprise. Older boats have more limited facilities (ie no movie room) but otherwise all fine and staff very helpful”

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Posted 5 years ago

“good service although fares are extortionate.”

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Posted 5 years ago

“Great service but far to pricey!”

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Posted 5 years ago

“Bit pricey but good service”

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Posted 5 years ago

“Good enjoyable trip. Off and on ferry experience professional and quick”

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Posted 5 years ago

“We received excellent service from Wightlink both from Portsmouth and returning from Fishbourne. On both journeys we arrived early for our sailing, just as the one before ours was about to leave, and both times we were offered the earlier ferry, which we accepted. Staff at check-in we're polite and helpful, also in the port cafe and on board. We would definitely travel with Wightlink again, especially on the new Victoria, it's just like a cruise ship, with amazing outside deck area.”

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Posted 5 years ago

“We have made several crossings with Wightlink and all have been good from start to finish.”

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Posted 5 years ago

“Easy check in, very clean ferry. Easy to book online, and to use clubcard vouchers.”

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Posted 5 years ago

“An excellent ferry service but far too expensive, does it really need to be so dear to Cross the Solent?”

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Posted 5 years ago

“Simplicity!”

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Posted 5 years ago

“Brilliant service nice staff will use you guys again”

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Posted 5 years ago

“Staff pleasant and efficient. Would have given a 5 star but as the prices are always high for us to travel with no concessions for mainlanders that have to travel to the island in gave a 4 star.”

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Posted 5 years ago

“Disappointed sailing changed from 6 to 8pm but there where places on the 7pm as we got on this”

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Posted 5 years ago

“First class service,very enjoyable”

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Posted 5 years ago

“very short trip no problems will book again”

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Posted 5 years ago

“Excellent service, very efficient boarding and departure on a lovely clean ferry. Very impressed”

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Posted 5 years ago

“Fun travelling”

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Posted 5 years ago

“We arrived an hour early at lymington so thought that we would have to park up and have a coffee but the chap waved us down and when I explained that we were an hour early he asked us if we would like to get in the ferry that was about to leave! This was great and made our day on the Isle of Wight as we got into Cowes nice and early and set the whole day up. When arriving back at Yarmouth that evening we done the same and arrived an hour early, the young lady greeted us with a smile and says it wasn’t a problem and Checked and confirmed that we could go early and join the next ferry instead of waiting over an hour and a half. All this combined to make the day a great day. Thankyou”

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Posted 5 years ago

“We found booking the ferries we wanted to travel on very straightforward and, when bad weather delayed our journey to Portsmouth, the customer service team really went the extra mile to help us re-book. Journeys to the island and back were a pleasure - boarding and disembarking really well organised. We felt we were in safe hands and will definitely be travelling with Wightlink again.”

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Posted 5 years ago

“We have been using the Lymington-Yarmouth service for 30 years and have never had reason to complain about the people, service or ferries.Ist Class!”

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Posted 5 years ago

Wightlink LTD is rated 4.7 based on 4,028 reviews