Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,028 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient and friendly, all in all a great service”

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Posted 1 year ago

“Travelled on Victoria over to the island.Completely hitch free journey.Clean ship, friendly helpful staff. Travelled back on St Clair although different size ships exactly the same service. Will always use Wightlink over Redfunnel any day.”

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Posted 1 year ago

“Well organised and punctual service.”

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Posted 1 year ago

“All good and easy”

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Posted 1 year ago

“Couldn't have been easier from booking to the trip itself. All went very smoothly”

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Posted 1 year ago

“We travelled from Lymington to Yarmouth. Both times, the ferry departed on time , staff were friendly and helpful and loading and unloading was swift and smooth . Thank you”

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Posted 1 year ago

“Very punctual, and cheap for foot passengers!”

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Posted 1 year ago

“Had a lovely return sailing. Arrived a couple Of minutes early for the return sailing and was ushered in to the earlier boat. Both sailings on time and very smooth. Will definitely go again.”

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Posted 1 year ago

“Wether you are travelling our of necessity or for pleasure, Wightlink have made crossing the water to the island and back stress free and most enjoyable. From the moment you are checked in via car registration recognition and friendly staff to disembarking, the whole process is smooth, easy and safe. If you are a first time traveller to the island using your car, use Wightlink's informative website to guide you through what to do. It's easy to navigate and allows you know what to do and when to do it. The site is reassuring and this is reinforced by super friendly staff. The vessels are clean and modern and before you know it the crossing is over. Some seats are a little worn in places but can be comfortably overlooked. Communications are clear and loud. Facilities are clean and tidy, reasonably priced and varied. Staff were helpful and friendly. Going on board for the first time provides so many opportunities to forget where you've parked your car! Make sure you take note what deck and door you use. Though if you do forget, the staff will direct you. There aren't that many signs on board and some confusing stairways. On your return journey, this won't be a problem. Both Lymington and Yarmouth are picturesque ports. Your holiday snaps will be in abundance. The option to check in an hour early, leave the car in your assigned waiting bay and explore the surrounding area (with cafes) is just great. Yarmouth has a beautiful pier that is just a minutes walk away. Don't be nervous about time, set an alarm to get back in time and go explore for 45 minutes. Taking your car across is pricey but so is fuel. I felt the service provided justified cost. If you save your Tesco clubcard vouchers it could be next to nothing.”

Wightlink LTD 5 star review on 3rd June 2023

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Posted 1 year ago

“Fantastic crossing with clear and easy booking procedure. Staff were approachable, helpful and jolly! Facilities were clean and we enjoyed our travel aboard with two children.”

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Posted 1 year ago

“Great service very easy to book online.”

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Posted 1 year ago

“Efficient staff to board/disembark at ferry terminals. Toilets on board could have been cleaner, issues with cafe on outbound meant no food or drink available, otherwise good experience.”

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Posted 1 year ago

“Very efficient, friendly well run service.”

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Posted 1 year ago

“It was very easy to book and the best thing was even though we were quite early for our ferry time we were able to queue for the next available boat. Plenty of facilities on board, very clean and very professional service.”

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Posted 1 year ago

“Great service, quick loading and unload. Great coffee inboard”

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Posted 1 year ago

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Posted 1 year ago

“All was hassle-free and pleasant from booking, boarding and sailing. Staff friendly and efficient.”

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Posted 1 year ago

“Made our journey easy and stress free. Friendly staff. Clean all through out and on time”

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Posted 1 year ago

“Easy to book and very helpful staff at the port. Simply turn up and was on in no time. Great survice”

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Posted 1 year ago

“Need more staff on board to deal With idiots. Sailings regular and couple staff that are on board pleasant. We use wightlink every 5 weeks and this trip kids standing on tables, dirty nappies left under seats and dog waste in longe and outside. We paid £280 for this.”

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Posted 1 year ago

Wightlink LTD is rated 4.7 based on 4,028 reviews