Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,028 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well organised, runs like a well oiled machine, clean ferry’s, all good”

Helpful Report

Posted 5 years ago

Hi Nichola Thank you very much for your recommendation and for using our service - we're so pleased you enjoyed your sailing!

Posted 5 years ago

“Highly recommend, lovely staff and great service!”

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Posted 5 years ago

Thank you so much for your recommendation, we really appreciate it!

Posted 5 years ago

“Booked at the last minute, no issues at all. Great crossing”

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Posted 5 years ago

Thank you Andy for your review - we hope you'll visit again sometime :)

Posted 5 years ago

“Excellent sailing”

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Posted 5 years ago

Hi Mark Thank you for your excellent feedback - very glad you enjoyed our service.

Posted 5 years ago

“Excellent service both before and during the journey. Good facilities and dog friendly which is fantastic.”

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Posted 5 years ago

Thank you Barry for your kind feedback. We hope you and your four legged friend wont be ruffing it when you next travel (sorry couldn't resist)

Posted 5 years ago

“very clean and above all very friendly service thanks to all your staff and a prosperous new year.”

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Posted 5 years ago

Very many thanks - and a happy new year to you too! :)

Posted 5 years ago

“Staff and service is exemplary”

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Posted 5 years ago

Very Many thanks Lisa for taking the trouble to share your review! Thanks from the team!

Posted 5 years ago

“Using Wightlink on a weekly basis as I commute to and from Isle of Wight until I move here permanently. The staff are amazing and accommodating and have made the journeys all the more pleasant and easier for someone as last minute Larry as I am!”

Helpful Report

Posted 5 years ago

Hi Rachel Just a quick note to thank you very much for your lovely review. We're glad you're enjoying the Island already and really appreciate your feedback!

Posted 5 years ago

“Excellent company. Nothing is to much trouble. Easy to book online or by telephone, always friendly, kind and helpful.”

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Posted 5 years ago

Just a quick note to thank you for writing your review and for travelling with us. I do hope you'll get a chance to visit again soon.

Posted 5 years ago

“All over really good, I have no complaints whatsoever”

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Posted 5 years ago

Hello Emma Just a quick note to thank you for writing your review and for travelling with us. It's always nice to hear from a happy customer :)

Posted 5 years ago

“On the whole a good service, but older ferries on the Lymington run and quite expensive”

Helpful Report

Posted 5 years ago

Hi Jedoka Thanks for sharing your review. Don't forget to check out our Discounts and offers webpage to see if there's a deal you can take advantage of. It could also be worth signing up to receive our emailed newsletter to be kept informed of our latest news, events and any promotions we may run. Thanks again. I do hope it won't be long before you'll travel with us again.

Posted 5 years ago

Hi Jedoka Just a quick note to thank you for writing your review and for travelling with us. I do hope you'll get a chance to visit again soon.

Posted 5 years ago

“boarding very fast and quick crossing”

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Posted 5 years ago

Thanks, Colin. I'm glad you had a good crossing with us.

Posted 5 years ago

“Never had a problem with the fastcat service.”

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Posted 5 years ago

Hi Gary Thanks for taking the time to share your review - it is much appreciated!

Posted 5 years ago

“Good service friendly efficient staff excellent facilities very clean ships”

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Posted 5 years ago

Hi Henryka Just a quick note to thank you for writing your review and for travelling with us. I do hope you'll get to visit us again before too long.

Posted 5 years ago

“Easy to book on line and arrange for disabled parking spaces on board. When in mechanical trouble the staff are so quick to react to get you to your destination.”

Helpful Report

Posted 5 years ago

Hi David We've put a lot of effort in making booking with us as easy as possible. I'm glad to see these efforts have been paying off. Thanks for sharing your review and I hope we'll get to welcome you on board again soon.

Posted 5 years ago

Thank you David for your lovely review. Happy new year to you and your family!

Posted 5 years ago

“I’ve been using Wightlink for 25 years the down point was the two cancellations from Fishbourne to Portsmouth on Friday 27 Dec”

Helpful Report

Posted 5 years ago

Hi John I'm very sorry that after having travelled with us for so many years you were affected by cancellations on Friday, 27 December 2019. You may be entitled to compensation for this. For more details, please see the compensation request form on our 'contact us' webpage. Thanks again for sharing your review. I do hope you will continue to travel with us, in part so we can go some way to demonstrating this is not the usual level of service we provide.

Posted 5 years ago

“We have never had any problems travelling Wightlink, no cancellations, no late sailings. Just reliability, this will keep us using your service. Many thanks. Happy new year.”

Helpful Report

Posted 5 years ago

Hi Darryl Thank you so much for your kind review. On behalf of everyone here at Wightlink, I wish you all the best for the New Year too!

Posted 5 years ago

“Amazing company and the only means for us to keep in touch with my son, but I do sometimes worry why the prices are so variable, I know events on the island make for a lot more travellers but why hype the prices because of it ??? It has cost a fortune over the years but we do it ???”

Helpful Report

Posted 5 years ago

Hi Lynda I'm so pleased you like our company so much. With regards to our fares, these will generally increase in line with demand for that crossing. This means you might find lower fares by being more flexible with routes, dates or times - especially on those sailings that fewer customers have booked. There are also other ways customers can save on their fares. It could be worth checking our Discounts and Offers webpage before booking to see if there are any deals that can be taken advantage of (one of the most popular offers is to Boost the value of Tesco Clubcard vouchers by x 3 their value to use with us). Simply hover over the ‘Ferry information’ menu on the top of our website. It sounds like this won't apply in your particular case but for customers staying overnight or longer, it may also be worth checking with their hotel or accommodation provider to see if they offer reduced ferry deals – some may even include ferry travel as part of their packages. I'm not sure from your message if it is you or your son that lives on the Island. Whichever way around, it could be worth looking out for the booklets of discount codes we send to all addresses on the Isle of Wight from time to time. Finally, customers signed up to receive our newsletters by email are kept informed of various news, events and special offers we may run from time to time (to sign-up please visit our website). Thank you for travelling with us. I hope the above explains the background to our fares and offers some information on how to secure the best possible price when next booking with Wightlink. We look forward to welcoming you back on board again soon.

Posted 5 years ago

“Good service but avoid during holiday times as the price doubles from the normal price.”

Helpful Report

Posted 5 years ago

Hi Matt Thank you for sharing your review. I'm glad you find our service to be good. As you mention, our fares will increase in line with demand. This means that booking earlier, or being more flexible with dates, routes and times - may mean you can pay a lower fare. This is especially true on those sailings fewer customers are booking onto. Thanks for travelling with us. I do hope it won't be long before you'll visit us again.

Posted 5 years ago

“Had to wait over an hour and 45 mins on the 26th because of the sickness of a member of your staff, I was due to collect my pet which didn’t happen, so I had to pay extra for her to stay over another night! Not good when we pay an extortionate amount of money as it is for a 45 min crossing, now I’m out of pocket even more!!”

Helpful Report

Posted 5 years ago

Hi Kerry Thank you for your review. I'm very sorry at our failure to provide you with a service you had booked. Despite our best efforts, we were unable to find a replacement for an essential member of our crew. I can only apologise for the impact this had on your travel plans. It sounds like you may be entitled to some compensation for this. For more details, please see the compensation request form on the 'contact us' page of our website. Sorry once again. I do hope you've since been united with your pet.

Posted 5 years ago

Wightlink LTD is rated 4.7 based on 4,028 reviews