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Wightlink LTD Reviews

4.7 Rating 4,028 Reviews
94 %
of reviewers recommend Wightlink LTD
Company Reviews Questions Metrics
4.7
Based on 4,028 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Wightlink LTD Reviews
Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Ruth Walters
Verified Buyer
“Very friendly, considerate staff. Gave plenty time and space to unload the wheelchair and showed us where the lifts were.”
Helpful Report
Posted 5 years ago
Kay Taylor
Verified Buyer
“Was satisfied with our crossing,although having missed our outward crossing due to traffic build up at Lyndhurst,we were told we wouldn’t get another time till 7-15 so had to kill time till then which wasn’t good,but otherwise we were satisfied!”
Helpful Report
Posted 5 years ago
John Sykes
Verified Buyer
“Very efficient service. Clear signage, clean boat with all facilities and refreshments available. Could not fault the service. Even a soft play area for little ones. Very happy customer. Thank you.”
Helpful Report
Posted 5 years ago
Andrew O'Connor
Verified Buyer
“Great service on Wightlink as ever. My favourite way to cross to the Island and use them several times a year.”
Helpful Report
Posted 5 years ago
Sinead Joyce
Verified Buyer
“I live in Lymington and have travelled Lym / Yarmouth twice in recent weeks with visitors, as a foot passenger. Both times I received a message (while I was on the island) that my return ferry had been cancelled. Why do you do this? Nerve wracking for arrangements and parking in Lym.”
Helpful Report
Posted 5 years ago
Simon Hughes
Verified Buyer
“First time we had used Wightlink, we were impressed. Slight delay departing Fishbourne but is was not a problem for us. Will travel again.”
Helpful Report
Posted 5 years ago
Garry Stark
Verified Buyer
“Good service clean and tidy”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“We were pleasently surprised about the service and the interior of the boat.”
Helpful Report
Posted 5 years ago
Richard Gilbert
Verified Buyer
“Everything was fine except the extortionate rate of £145 to return on Friday 2nd August. We cut short our trip to come back on the Thursday - perhaps good for you, but we would go out of our way to avoid using Wightlink another time. By that we mean another ferry operator or a different destination..”
Helpful Report
Posted 5 years ago
Brian Parish
Verified Buyer
“Great experience from booking to boarding. Can't wait to visit the IOW again soon!”
Helpful Report
Posted 5 years ago
DAVID WILLIAMS
Verified Buyer
“Reliable, informative, resolving issues, no delay, clean, professional, direct routes, well organised, courteous staff.”
Helpful Report
Posted 5 years ago
Rob.
Verified Buyer
“We always find the staff very helpful, even at the trying times. They’ve always been kind and seem desperate to go the extra mile. Well done Whitelink.”
Helpful Report
Posted 5 years ago
Diana Henderson-Savage
Verified Buyer
“I booked to go from Lymington to Yarmouth. At both sites the staff were helpful and friendly. The process of parking the car, joining the ferry and getting off was easy and flexible. The instructions were good and clear and the facilities clean.”
Helpful Report
Posted 5 years ago
Sharon Amos
Verified Buyer
“Good company, always helpful, boats kept very clean”
Helpful Report
Posted 5 years ago
Carl Crane
Verified Buyer
“An excellent service. Thank you.”
Helpful Report
Posted 5 years ago
Mark Willcox
Verified Buyer
“Extremely smooth experience from start to finish”
Helpful Report
Posted 5 years ago
Alison
Verified Buyer
“Very efficient check in. Excellent service and the crossing was most enjoyable.”
Helpful Report
Posted 5 years ago
ROYSTON CADDICK
Verified Buyer
“Using Wightlink for many years only one minor irritation.”
Helpful Report
Posted 5 years ago
Tamara Collins
Verified Buyer
“Our visit was brilliant. I just showed my e ticket on my mobile to the young man, joined the lane that he said & that was it. No booking in at a busy desk. Excellent”
Helpful Report
Posted 5 years ago
Sam
Verified Buyer
“Nice clean ferries friendly staff just would be nice if the deck 5 was open on later sailings for the kids to use the play area”
Helpful Report
Posted 5 years ago
Wightlink LTD is rated 4.7 based on 4,028 reviews
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