Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,028 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and staff are wonderful”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Outward Ferry cancelled with notification by phone 5 mins before sail, Return Ferry cancelled and we were booked on a Ferry 2 hours later than planned at 23.00. both due to technical problems not weather Didn't bother with it so jumped on the fast cat”

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Posted 5 years ago

“Great service as always”

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Posted 5 years ago

“Such an easy journey in every way. We take the passenger ferry most of the time so booking tickets and getting to the port is simple. You can buy tickets at Portsmouth and even at Costa! What can be easier than that!”

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Posted 5 years ago

“Normally reliable service and nice clean boats.”

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Posted 5 years ago

“Service unpredictable with unacceptable cancellations and late sailings finish far too early Lymington/Yarmouth route”

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Posted 5 years ago

“Absolutely seamless faultless service. What more can I say. Very enjoyable crossing. Easy check in and quick turnaround, departure on time and great comfortable journey. Thank you.”

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Posted 5 years ago

“A very easy and friendly service from booking to boarding. I do recommend installing the app on your phone. The vessels were clean and comfortable.”

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Posted 5 years ago

“Excellent service, keep up the good work”

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Posted 5 years ago

“My 6 year old daughter and I went on a road trip to visit friends on the Isle of Wight. We had an amazing time. We travelled from Lymington to Yarmouth by ferry and then spent time on IOW and then travelled back from Fishbourne to Portsmouth. Both ferries were really well run and it could not have been easier or more fun! Thanks so much”

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Posted 5 years ago

“It’s a good service, but given the lack of choice of other companies offering the same service, I think some cheaper rates, or some sort of loyalty scheme with discounts or reductions would make visiting the IOW more attractive.”

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Posted 5 years ago

“The booking, embarkation and and disembarkation was easy and smooth. Both sailings were on time and docked slightly early. The ship was clean, comfortably furnished and had the best toilets I've ever seen on a ferry. I have no hesitation in recommending Wightlink.”

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Posted 5 years ago

“Very family friendly”

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Posted 5 years ago

“Wish was a place to rest whilst waiting for ferry when early. When miss ferry due to unforeseen circumstances it would be nice to be put on the next ferry available & not wait too long . There should be a time limit. 2 hrs to wait for next ferry should be ok especially when you have babies and pets and when you have travelled a 2 hr drive.”

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Posted 5 years ago

“Easy to book, helpful and friendly staff. Embarking and disembarking easy.”

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Posted 5 years ago

“Fantastic staff very helpful.”

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Posted 5 years ago

“Informative when ferry delayed. Smooth crossing. Only observation- the children's play area was unattended by adults when older children were using the area and was therefore quite noisy and disruptive. A great experience, definitely recommend and use again . Thank you”

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Posted 5 years ago

“Tip top from start to finish.”

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Posted 5 years ago

“Outrageous costs, and far too many delays or cancelations.”

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Posted 5 years ago

Wightlink LTD is rated 4.7 based on 4,028 reviews