Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,028 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I loved the way I can manage my booking and check in through the app. I loved the flexibility of being able to change my timing without any effort”

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Posted 2 years ago

“Outstanding highly recommend this service”

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Posted 2 years ago

“Good service, easy on and off and on time”

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Posted 3 years ago

“Was impressed from booking to boarding was very easy and stress free”

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Posted 3 years ago

“Top class & friendly service”

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Posted 3 years ago

“Friendly, helpful staff, and it's very useful to have a crossing between Lymington and Yarmouth.”

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Posted 3 years ago

“Never any decent deals or discounts . No reward for loyalty. By product of there being very little choice. A necessity unfortunately . Just seems to get steadily more expensive”

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Posted 3 years ago

“They always provide fast, friendly, efficient service, whether it be at the port or onboard. Excellent all round ferry service to and from the Island.”

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Posted 5 years ago

Hi Gregory Thank you so much for sharing your review. I'm so glad you enjoy travelling with us and hope we'll get to see you again soon.

Posted 5 years ago

“Love this ferry company. I cross over to the island quite a few times a year and always use Wightlink. I have only ever had one delayed ferry in 4 years and never had a bad crossing. Staff knowledgeable and very pleasant.”

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Posted 5 years ago

Hi Lynne Thank you so much for your kind review. I'm so pleased to see the efforts of our teams and crews are appreciated. Thanks again. We look forward to welcoming you on board again soon.

Posted 5 years ago

“Excellent service and staff. Superb boats and facilities. Variety of Ports to use for sailing.”

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Posted 5 years ago

Hi Adrian I'm really pleased you rate our service so highly. Thanks for travelling with Wightlink. I do hope we'll get you see on board again before too long.

Posted 5 years ago

“Great service, great people...overall very good experience 👍”

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Posted 5 years ago

Hi Robert Just a quick message to thank you for travelling with us and for sharing your review. It is much appreciated!

Posted 5 years ago

“Good but expensive”

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Posted 5 years ago

Hi Ian Thanks for sharing your review. Don't forget to check out our Discounts and Offers webpage in future to see if there's a deal you can take advantage of.

Posted 5 years ago

“clean tidy modern ships; helpful ship and shore staff”

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Posted 5 years ago

Hi Peter, many many thanks for taking the time to rate our service. We really appreciate it!

Posted 5 years ago

“Excellent service and staff”

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Posted 5 years ago

Thank for very much for rating us Adrian, so glad you enjoyed our service :)

Posted 5 years ago

“It's far too expensive and when we ended up having an extra 1.5 hour drive because our ferry was cancelled and we weren't notified we had to travel to Portsmouth to get across to the island there was no apology. It can't be blamed on front of house staff, just the system. A text message would be easier to pick up on the road when there is no wifi. Luckily we were staying the night otherwise the whole journey would have been wasted. The least wightlink could offer is a free journey to compensate.”

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Posted 5 years ago

Hello David I'm very sorry we had to reschedule your sailing on the day, after the route was suspended due to stormy weather. At the time we notified you by email and you didn't receive a text alert as unfortunately you don't seem to have added a mobile number when making your booking with us. We do ask for a mobile number when booking for this reason and do use this method to notify customers if there's a problem with their journey. Unfortunately you're not entitled to compensation for disruption caused by unsafe weather conditions, but if you contact us on our compensation page you will be able to claim your mileage expenses for being diverted to a different port. I'm sorry this delayed the start of your journey, but pleased we still managed to get you to the Island. I hope you enjoyed the rest of your stay.

Posted 5 years ago

“It all comes down to price! Crossing needs to be cheaper as I use red funnel on other trips! This is easier and faster but so expensive please reduce your prices!!”

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Posted 5 years ago

Thanks for taking the time to give us a rating! We recommend booking in advance and checking our offers page before you travel to get the best cost and different options for your ticket. Hope this helps! :)

Posted 5 years ago

“My family get excited as we drive through Portsmouth, the ferry crossing is the fun start of our holiday on the island!”

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Posted 5 years ago

Thank you very much Sue! Glad to be a part of your holiday :)

Posted 5 years ago

“I book with Wightlink on a regular basis This time I booked assistance as I had my mother with us & we needed to use the lift. Your staff where very helpful & deserve 6 stars for all the help they gave us”

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Posted 5 years ago

Hi Kim I'm so pleased to read how our teams helped make you and your mother's journey with us that little be easier. For any other readers of this review who may find it useful to be parked near the onboard lift or may need other help, please visit our 'Accessible travel' webpage to find out the different ways we can provide assistance. Thanks for travelling with us, Kim. I hope you'll get to sail with us again soon.

Posted 5 years ago

“Everyone is always very polite and helpful at Lymington and Yarmouth and it's a really easy terminal to travel from. The only reason that it doesn't get a five is that there's no discount for frequent travel in a vehicle between the mainland and the island.”

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Posted 5 years ago

Hello Carol Thank you for leaving your review. Don't forget to check out our Discounts and offers webpage to see if there's a deal you can take advantage of. We look forward to welcoming you on board again soon.

Posted 5 years ago

“Friendly staff, enjoyable crossing, stress free”

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Posted 5 years ago

Hi there I just wanted to leave a quick note to thank you for sharing your review.

Posted 5 years ago

Wightlink LTD is rated 4.7 based on 4,028 reviews