Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,028 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Wightlink LTD 1 star review on 23rd August 2024

Anonymous

Wightlink LTD 5 star review on 11th October 2023

Joy Shaw

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Comfortable, clean and running to time.”

Helpful Report

Posted 5 years ago

“Quick and easy to board on both legs of our journey, courteous and helpful staff - spoke to 3 different crew members and all of them were great.”

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Posted 5 years ago

“Always a quick, courteous service. Staff usually friendly and we’ve always traveled on time. Would always recommend except I do think the crossing is expensive.”

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Posted 5 years ago

“Excellent and reliable service. Parking at the terminal is good. On board very comfortable and spacious. The ferry's have always been spot on time when I have used the service.”

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Posted 5 years ago

“Always a great experience on the Portsmouth to Fishguard Ferry”

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Posted 5 years ago

“Very pleasant crossing with no delays and helpful staff”

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Posted 5 years ago

“Would like more deals for mainland people visiting families on the island. The service on the ferry was very good.”

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Posted 5 years ago

“From booking to theend of the sea voyage was an excellent experience for myself, wife and dog. Well done. Would not hesitate to use again.”

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Posted 5 years ago

“I use this service a few times a year. Always on time with friendly and professional staff both on and off the Ferry.”

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Posted 5 years ago

“The staff and crossing are always good, the prices however are ridiculously high, especially when I have a blue badge and pay more for the sale of using it, plus the fact that I am a frequent user travelling from the mainland to visit my elderly disabled mother and the price I pay for the crossing is actually dearer with the blue badge than paying as a normal traveller. Why are your prices so high when we have no choice but to come over in the car for medical reasons We are not happy with the ever increasing prices with no discount for our frequent uses of the ferry”

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Posted 5 years ago

“Fast efficient service with great customer service and amenities”

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Posted 5 years ago

“Very efficient service it just works”

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Posted 5 years ago

“Very good and very on time.”

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Posted 5 years ago

“Very easy access. Number plate recognition cuts down on time taken usually with tickets etc. Straight forward drive on/drive off. Nice lounge-a no frills service. Will come again.”

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Posted 5 years ago

“Excellent experience from booking to travelling, thank you.”

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Posted 5 years ago

“The flexibility of being able to change your crossing up to an hour before is fantastic. Discounts for frequent travellers that live o so land would be good”

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Posted 5 years ago

“Its a shame its only a 40 minute trip, - really enjoyed the crossing”

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Posted 5 years ago

“Efficient but pricey”

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Posted 5 years ago

“Good service and pleasant staff. Fares are very expensive.”

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Posted 5 years ago

“Wightlink are a good ferry company providing a regular service to the Isle of Wight. However they do not provide a public service and they are very expensive. If, as I do, you are regularly visiting elderly relatives, this is not a cheap option. Prices rise in the summer, and go down in the winter. I would like to see a bridge built, even with a toll it would still be cheaper, and I could get to my parents much quicker in an emergency. Wightlink are inclined to cancel crossings in the winter months, if they have not sold enough tickets, very very frustrating if you are trying to get there to take your Mum to a hospital appointment! Friends say the summer prices double the cost of their camping holidays, and this is going to affect the holiday trade for local business. I don’t really recommend them as there is no other option, Red Funnel are too far away to make them a viable option.”

Helpful Report

Posted 5 years ago

Wightlink LTD is rated 4.7 based on 4,028 reviews