Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,028 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful, friendly service.”

Helpful Report

Posted 5 years ago

Hi Janet Just a quick note to thank you for travelling with Wightlink and for sharing your experiences of our service.

Posted 5 years ago

“Great new ferry”

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Posted 5 years ago

Hi Nicholas We're so glad you like our new flagship, Victoria of Wight. We hope you'll get to travel on her again before too long.

Posted 5 years ago

“Welcome at entrance unenthusiastic. New ferries lovely but older ones are in poor repair. Never seem to run on time. Poor communication via screen at ports as you can’t actually see it as only one.”

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Posted 5 years ago

Hi there We're so sorry we didn't achieve the levels of service we aim to provide when you travelled with us. A simple, courteous welcome at the entrance gate goes a long way and we're sorry this didn't happen when you sailed with us. We've been working on improving the communication we provide in port and have been installing more screens in our terminals. We do hope you will consider sailing with us again at some point in the future, in part so that we can get the chance to improve your opinion of us.

Posted 5 years ago

“Very good service”

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Posted 5 years ago

Hi Wayne V happy you rate our service so high, thank you. We look forward to the possibility of welcoming you back on board again in the future!

Posted 5 years ago

“Love my trips on Wightlink!”

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Posted 5 years ago

We're so pleased you love travelling with us. We can't wait to welcome you back on board again!

Posted 5 years ago

“On Time. Polite and friendly crew comfortable and quick. It would b nice if seniors could enjoy a reduced fare. Cost my wife and I £40 to go over Sat afternoon and return Sunday morning to visit sick friend who is resident on Island. 20 minute each way is £1 per minute round trip !!”

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Posted 5 years ago

Thanks for leaving your review. Just for your information we do offer a senior citizens discount off our foot passenger fares. For more information, please see our website.

Posted 5 years ago

“Very enjoyable trip over & back and a bonus Black Friday deal.”

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Posted 5 years ago

Thanks for travelling with us, Lynne. We're glad you were able to take advantage of our deal.

Posted 5 years ago

“Every time I have used wightlink the service is brilliant.”

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Posted 5 years ago

Thanks Chris. We're so pleased you enjoy using our ferries. We hope you travel with us for many more years to come!

Posted 5 years ago

“Helpful, informative, convienent”

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Posted 5 years ago

Thank you! Thanks for sailing with us and for sharing your review.

Posted 5 years ago

“Great service, was early for my journey and they managed to get me on the earlier ferry, brilliant and friendly staff, will definitely be using the service again.”

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Posted 5 years ago

Hi Graham. Thanks for sharing your experiences of travelling with us. Our teams will always do their best to help get early arriving customers on their way if there's space available. Can't wait to welcome you back on board!

Posted 5 years ago

“Very pleasant trip. Left on time both outbound and inbound. Would recommend. Regards T Wilson”

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Posted 5 years ago

Many thanks from the team at Wightlink! :)

Posted 5 years ago

“The staff were excellent.”

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Posted 5 years ago

Many thanks from the team at Wightlink! :)

Posted 5 years ago

“Easy to book. A friendly welcome at check in. Just hope the sun is shining.”

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Posted 5 years ago

Many thanks from the team at Wightlink! :)

Posted 5 years ago

Many thanks from the team at Wightlink! :)

Posted 5 years ago

“Brilliant!! Keep the Ferry Crossing! Well looked after on every trip.”

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Posted 5 years ago

Many thanks from the team at Wightlink! :)

Posted 5 years ago

“Stress free traveling. Clean ships.”

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Posted 5 years ago

Many thanks from the team at Wightlink! :)

Posted 5 years ago

“Have not traveled on the whitelink car ferry for a number of years and was greatly impressed at the improvements made at the Portsmouth and Fishbourne car ferry ports with loading and disembarking and also great customer service well done”

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Posted 5 years ago

Many thanks from the team at Wightlink! Very glad to here you've enjoyed the investment in our ports :)

Posted 5 years ago

“The most expensive ferry crossing in Europe apparently. Extortionate if you need to visit elderly relatives on the Island on a regular basis.”

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Posted 5 years ago

Hello G Ross, I am sorry you are finding the cost high to visit your relatives. I would always recommend booking in advance and avoiding busy times to get our lowest fares. If you book accommodation on the Island make sure to check if they have an inclusive ferry rate as we work with many companies on the Island to keep the cost of visiting down. If you travel on foot, don't forget to check our Multilink Passes, as these represent a great discount for customers who travel regularly as a foot passenger. I should perhaps mention that we are not the most expensive ferry in Europe, though it is true that many other ferry services benefit from transport and tourism subsidies. Unfortunately ours does not.

Posted 5 years ago

“The problem with Wightlink is the service is unreliable. I have suffered cancellations owing to essential crew training, an important crew member being sick, winds gusting at more than 25 knots etc. Yes, all these things happen but Wightlink seems to have no spare crew members to fill gaps should something unexpected occur.”

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Posted 5 years ago

Dear Terence I am very sorry that you have been affected by disruption to our service recently. I understand how annoying and inconvenient this is and apologise that you've had to change your plans. Wightlink are the most reliable cross-Solent operator, but I appreciate this comes as little comfort when something goes wrong. We have a system to call in staff to cover illness, but unfortunately as we need colleagues of a range of different qualifications for each sailing, sometimes it isn't possible to cover every sailing at short notice. Sorry once again!

Posted 5 years ago

“Great service just wish the vehicle ferry prices especially in peak season were a lot cheaper!”

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Posted 5 years ago

I am sorry you are finding the cost high. I would always recommend booking in advance and avoiding busy times to get our lowest fares. If you book accommodation on the Island make sure to check if they have an inclusive ferry rate as we work with many companies on the Island to keep the cost of visiting down. Hope this helps for next time and thank you for travelling with us!

Posted 5 years ago

“HAVE TRAVELLED TO THE ISLAND OVER MANY YEARS TO VISIT FAMILY. WE HAVE ON THE WHOLE FOUND FERRY SERVICES FINE. PORT AND FERRY CREW ARE ALWAYS VERY HELPFUL,”

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Posted 5 years ago

Many thanks from the team at Wightlink! :)

Posted 5 years ago

Wightlink LTD is rated 4.7 based on 4,028 reviews