Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,028 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ferry’s are usually clean and modern. Service is often late and it’s unbelievably expensive. There aren’t many alternatives so they have a captive market. A cynical rip off, but what choice do you have if you need to get your car to and from the Island.”

Helpful Report

Posted 5 years ago

Hi Anonymous I'm sorry your opinion of our service is so poor. Generally speaking, Wightlink's reliability compares well against that of our competitors' (we display our service performance each month on our 'About Wightlink' webpage). However, I realise this will come as little consolation to any customers affected. It can also be worth checking our Discounts and offers webpage to see if there's a deal to take advantage of. Sorry once again. I do hope you will consider travelling with us again at some point in the future.

Posted 5 years ago

“good meet our reqiirements”

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Posted 5 years ago

Thanks for sharing your review!

Posted 5 years ago

“Expensive and ruined my Christmas and my 2 1/2 year old Christmas going to see her nanny Christmas Eve!! Because I’d pre booked tickets but at NO point did it say when the last ferry was to fishbourne!! So I had a long drive home to surrey with a disappointed little girl and had to use red funnel Christmas Day So no star rating from me”

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Posted 5 years ago

Hello Allistair Thank you for your review. I'm sorry you experienced problems when travelling over Christmas. Your pre-booked tickets would have been for a specific time. I'm not certain from your message whether you booked online or through our contact centre. If you rang us and we failed to advise you of the last sailing, I can only apologise.

Posted 5 years ago

“No more surveys please.”

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Posted 5 years ago

Hi Steve Thanks for your kind review. We believe we've removed you from any future surveys but if any still come through please drop us a message at feedback@wightlink.co.uk

Posted 5 years ago

“Efficient, clean and effective crossing to the Isle of Wight.”

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Posted 5 years ago

Thanks for rating us so highly, Christopher - it is much appreciated!

Posted 5 years ago

HI Christopher Just a quick message to thank you for taking the time to write your review. I do hope it won't be long before you'll travel with us again!

Posted 5 years ago

“Clean boats, friendly staff. Ticket prices extremely high”

Helpful Report

Posted 5 years ago

Hi David I'm glad you find our boats are clean and our staff are friendly. In terms of our fares, I hope you don't mind my copying a reply to another reviewer. It may be of use to you and any other travellers reading this .... Our vehicle fares will increase in line with demand for that crossing. This means you might find lower fares by being more flexible with routes, dates or times - especially on those sailings that fewer customers have booked. There are also other ways customers can save on their fares. It could be worth checking our Discounts and Offers webpage before booking to see if there are any deals that can be taken advantage of (one of the most popular offers is to Boost the value of Tesco Clubcard vouchers by x 3 their value to use with us). Simply hover over the ‘Ferry information’ menu on the top of our website. If you’re staying overnight or longer, it may also be worth checking with your hotel or accommodation provider to see if they offer reduced ferry deals – some may even include ferry travel as part of their packages. Finally, customers signed up to receive our newsletters by email are kept informed of various news, events and special offers we may run from time to time (to sign-up please visit our website). Thanks again for travelling with us. I do hope you find something of interest in the above to help you secure the best possible fare for future travel.

Posted 5 years ago

“My wife and I have used Wightlink for the past 10 years as our son lives on the I.O.W. The service has improved to a better standard over the years. Thankyou Wightlink”

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Posted 5 years ago

Hello there We've been investing and working to hard to improve our service over the past few years. I'm glad our efforts have started to pay off. Thanks again for sharing your experiences of travelling with us. I do hope you'll continue to sail with us for many more years to come.

Posted 5 years ago

“Good when running but not totally reliable which is absolutely critical for those who use it regularly”

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Posted 5 years ago

Hello Michael I'm very to read you've received poor service. We do appreciate the impact travel disruption has on our customers and work hard to reduce any cancellations. Generally speaking, Wightlink’s reliability compares well against that of our competitors’ but I realise this will be of no consolation to any travellers that have been affected. On behalf of Wightlink, my apologies once again for any impact disruption has had on your travel plans with us.

Posted 5 years ago

“We give Wightlink 5stars for service, staff and punctuality cannot fault them. The ferry going to Fishbourne excellent looked brand new, but disapointed on the return the upholstery was very stained and dirty, we went to sit on the plastic seats.”

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Posted 5 years ago

Hi Christine Thank you for such a nice review. I'm sorry to read the state of the upholstery on one of our ferries has let us down. St Clare is due for her refit period in January so will appear much more spruced up on her return to service.

Posted 5 years ago

“ALL xxxxxxxxxxxxxx”

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Posted 5 years ago

Hi Bill Thanks for rating us so highly!

Posted 5 years ago

“very nice ship and crossing”

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Posted 5 years ago

Hi Grant I'm glad you like our new flagship. Thanks for sailing with us.

Posted 5 years ago

“Excellent friendly service. Customer experience and customer service is at the forefront of everything they do. Superb and easy to use website. Always a pleasure sailing with them.”

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Posted 5 years ago

Hi Neil Thank you so much for your exceedingly kind review. It's great to see the efforts of our teams have been appreciated. We look forward to welcoming you on board again soon.

Posted 5 years ago

“Smooth process from booking, check in, boarding, sailing and disembarking. I always use Wightlink.... simply the best.”

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Posted 5 years ago

Hi Andrea Thank you so much for your kind review!

Posted 5 years ago

“Always super efficient and helpful staff. Keep up the good work.”

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Posted 5 years ago

“Good service but just far too expensive”

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Posted 5 years ago

Hi Diana, Thanks for leaving your review. Generally speaking, the earlier customers book the lower the fare will be, especially on those sailings that fewer customers are booking onto. It can also be worth checking out our Discounts and offers webpage in case there's a deal you can take advantage of (Boosting Tesco Clubcard vouchers by 3 x times their value to use with us is a popular offer). For travellers staying one night or more on the Isle of Wight, it's worth checking with the hotel or accommodation provider in case they offer reduced ferry fares - some will even include free ferry travel as part of a package. Finally, it can be worth signing up to receive our emailed newsletter to be kept informed of the latest news, events and promotions we're running. Thanks again for travelling with us. I hope some of the suggestions above are useful to you at some point in the future.

Posted 5 years ago

“Poor service and communication during the recent spell of bad weather. Incorrect emails sent out by Wightlink caused unnecessary rearrangements for myself and family. Couldn't even get a piece of toast to eat as they had run out of bread !”

Helpful Report

Posted 5 years ago

Hello, I'm very sorry our service update provided incorrect, we do our best to advise customers of the best information we have at the time. I'm sorry in this case it was wrong and we let you down.

Posted 5 years ago

“Staff very helpful easy to find loading and unloading moves like clockwork facilities are great”

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Posted 5 years ago

Many thanks Arm1 for the kind review - we really appreciate it! :)

Posted 5 years ago

“Excellent service. Very accommodating when we arrived early for our ferry and put us on earlier one without any problems.”

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Posted 5 years ago

Thanks, Jackie! We're so glad our teams were able to get you on your way earlier - something our teams will always try to do if there's space available.

Posted 5 years ago

“Very good and friendly service.”

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Posted 5 years ago

Hi Martin So pleased you enjoyed sailing with us and found our teams to be friendly. Thanks for taking the time to write your review.

Posted 5 years ago

“Easy web site to book through, and very quick and easy boarding process on the day. Quick crossing and comfortable ships.”

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Posted 5 years ago

Hi Stephen Thanks for travelling with Wightlink and for taking the time to share your review - it is much appreciated!

Posted 5 years ago

Wightlink LTD is rated 4.7 based on 4,028 reviews