Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,028 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

Write Your review

Tell us how Wightlink LTD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its so easy to book on line or telephone. Staff always pleasant and very helpful. And ferry very clean”

Helpful Report

Posted 5 years ago

Hi Alison Thanks for sharing your experiences of booking and travelling with us. I do hope it won't be long before you'll sail with us again.

Posted 5 years ago

“Staff on Lymington to Yarmouth service helpful and friendly. Main ticket office helped with finding the best possible fare. Well done everyone.”

Helpful Report

Posted 5 years ago

Hi Lindsay Thank you so much for your kind words. It's so great to see the efforts of our teams have been acknowledged. Thanks again for sharing your review. It is much appreciated!

Posted 5 years ago

“An excellent crossing with superb service from friendly staff.”

Helpful Report

Posted 5 years ago

Hi Linda Thank you so much for travelling with us and for taking the time to share your experiences. I do hope you'll get to sail with us again before too long!

Posted 5 years ago

“Always a good quality service on clean , well maintained , ferries. Always easy to get on and off with friendly staff!”

Helpful Report

Posted 5 years ago

Hi Phil Thanks for taking the time to share your experiences of travelling with us - it is much appreciated!

Posted 5 years ago

“Enjoy - comfortable quick & easy”

Helpful Report

Posted 5 years ago

Thank you james for your rating and comments. We really appreciate all feedback - but it's especially nice to share the joy!

Posted 5 years ago

“Always happy to use Wightlink”

Helpful Report

Posted 5 years ago

Thank you so much Sharon - We're very lucky to have you as our customer I am sure!

Posted 5 years ago

“We have been travelling between Lymington and Yarmouth for many years and have always found the Wightlink services very good and Wightlink staff professional and helpful”

Helpful Report

Posted 5 years ago

Hi Chriistine Thank you so much for your feedback and lovely comments about our team. We have more sailings on our Lymington route next summer, so I hope you are able to make another trip and enjoy our new timetable!

Posted 5 years ago

“Very professional service throughout the company”

Helpful Report

Posted 5 years ago

Hello Lee Thank you very much for your rating. We hope to see you onboard again soon!

Posted 5 years ago

“Good service over all. Less impressed with policy insisting that disabled people have to telephone two days before to ensure access to lift and be allowed to travel.”

Helpful Report

Posted 5 years ago

Hi Sara-Jane Thank you very much for taking the time to rate and review our service. We advise customers booking assistance on the ferry to let us know 48 hours in advance so we can make sure that the request can be met and help customers to rearrange their booking if there's a problem (such as if all the lift access spaces are already full). You can also now book lift access and other help through our passenger assistance page online if that's easier than calling. Don't forget that if you have a Blue Badge you can also get a discount on the cost of your ticket, just check our website for details. Thanks again for travelling with us and happy new year!

Posted 5 years ago

“Great service and always on-time”

Helpful Report

Posted 5 years ago

Thank you Anomitra for taking the time to rate and review our service. So glad to hear you've always had a good experience!

Posted 5 years ago

“Great crossing , friendly staff, easy to book . Highly recommend.”

Helpful Report

Posted 5 years ago

Thank you so much David for your rating and spreading the word - we really appreciate this!

Posted 5 years ago

“Easy booking service, good clean facilities on the ferry. I would make more trips if the cost was cheaper.”

Helpful Report

Posted 5 years ago

Hello Brian Thank you very much for your rating and encouraging others to try a visit to the Island with us. I always recommend customers book in advance and try less busy sailings to access the lowest possible fares. You may also find some inspiration on our offers page. Thanks again and we look forward to seeing you again soon!

Posted 5 years ago

“The overall service is excellent in terms of loading cars on and off the ferry. The main complaint was about the slowness of service at the cafe. We eventually got our coffees just minutes before disembarkation. We enjoy the ferry experience and buying refreshments, but will be reluctant to do so in future.”

Helpful Report

Posted 5 years ago

I'm very sorry our café service was slow when you visited recently, but thank you nonetheless for your rating and feedback. I will share this with our retail team so we can work to improve for next time!

Posted 5 years ago

“Generally very good although very expensive unless you choose to travel at stupid o-clock. Coffee and snacks are ridiculously expensive. Staff generally helpful and polite. Complimentary cup of coffee would be very nice. We would use Wightlink more often if it wasn’t so expensive”

Helpful Report

Posted 5 years ago

Hi Sandy Thank you very much for taking the time to rate our service. If you haven't already I would recommend joining our mailing list to make sure you get our latest offers and access the lowest fares. Generally booking in advance can also help save on the cost of your sailing. Many thanks again and please don't hesitate to contact us if you have any questions about our services or the offers available: feedback@wightlink.co.uk

Posted 5 years ago

“Excellent service and very friendly and helpful staff.”

Helpful Report

Posted 5 years ago

Thank you very much for your rating and for using our service. We're really glad you received a warm welcome :)

Posted 5 years ago

“Very slick service, courteous staff and selection of snacks....just whats needed !!”

Helpful Report

Posted 5 years ago

Thank you very much for taking the time to rate us! :)

Posted 5 years ago

“Helpful response when I had to change time of ferries.”

Helpful Report

Posted 5 years ago

Hi Rose Thank you very much for your rating - we're glad we could help! :)

Posted 5 years ago

“Great staff, easy access, very relaxing.”

Helpful Report

Posted 5 years ago

Hi Malcolm Thank you very much for rating our service, it's really kind of you. It's always lovely to hear that customers enjoyed their sailing!

Posted 5 years ago

“Great service , happy crew very helpful. Journey very quick took longer to get a drink only joking.”

Helpful Report

Posted 5 years ago

Hi Michael Thank you so much for your rating and custom. We're glad you had a lovely crossing and hope you visit again!

Posted 5 years ago

“Use the service regularly and have never had a problem.”

Helpful Report

Posted 5 years ago

Thank you for your review and feedback. We look forward to seeing you again soon!

Posted 5 years ago

Wightlink LTD is rated 4.7 based on 4,028 reviews