Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,028 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

Write Your review

Tell us how Wightlink LTD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wightlink LTD 1 star review on 23rd August 2024

Anonymous

Wightlink LTD 5 star review on 11th October 2023

Joy Shaw

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We missed our Ferry time 12.00 due to an hour long stationary wait on the M 3. The staff were very understanding and managed to squeeze us on the 1.00 Ferry”

Helpful Report

Posted 1 year ago

“Amazing well organised and efficient service. Staff very friendly and helpful. A safe way to cross The Solent.”

Helpful Report

Posted 1 year ago

“Excellent service! From booking, loading, crossing, cleanliness of ferry, amending booking - faultless!”

Wightlink LTD 5 star review on 25th September 2023

Helpful Report

Posted 1 year ago

“The booking and boarding were very easy and efficient. All the staff were friendly and helpful when we arrived early. The boat was clean with lots of sitting areas and facilities. Very impressive.”

Helpful Report

Posted 1 year ago

“Excellent service thanks”

Helpful Report

Posted 1 year ago

“Very efficient, but hugely expensive”

Helpful Report

Posted 1 year ago

“No shore staff to help you, one had to guess what to do and the lounge was awful . The ferry definitely needs a makeover”

Helpful Report

Posted 1 year ago

“Fantastic service and the loading staff especially deserve our thanks. Having mobility problems was not an issue at all, they loaded us near a lift with ample room to get out of the car.”

Helpful Report

Posted 1 year ago

“Staff are always so friendly and helpful, a great way to travel.”

Helpful Report

Posted 1 year ago

“No shore staff to help you, one had to guess what to do and the lounge was awful . The ferry definitely needs a makeover”

Helpful Report

Posted 1 year ago

“Clean and tidy Ferry terminal at Portsmouth Harbour. Good access from the Train Station and fast service to Ryde Pier. Announcements were clear on board, including the safety video and our time of arrival.”

Helpful Report

Posted 1 year ago

“Great crossing with Wightlink. I'd booked a disabled spot and the staff were amazing. Plenty of space to open the car door and easy to get to all the facilities.”

Helpful Report

Posted 1 year ago

“Just wish the lymington ferry was cheaper and that there were more sailings”

Helpful Report

Posted 1 year ago

“Couldn’t fault the service and travel across and back to and from the IOW. Just wish the ferry cost was a bit cheaper so l could go more often.”

Helpful Report

Posted 1 year ago

“Couldn’t fault the service and travel across and back to and from the IOW. Just wish the ferry cost was a bit cheaper so l could go more often.”

Helpful Report

Posted 1 year ago

“Both my crossings on Wightlink were good. Perhaps in the novelty of going somewhere on a boat. Snacks available were good quality”

Helpful Report

Posted 1 year ago

“Always 5*. We travel approximately 10 times a year, and are always very pleased with the service. Polite, helpful and prompt.”

Helpful Report

Posted 1 year ago

“Organisation at the port was very good, staff were very helpful and made the journey in both directions enjoyable.”

Helpful Report

Posted 1 year ago

“all services on time and as we arrived early put us on earlier sale - all personnel wonderfully friendly and everything very straightforwards”

Helpful Report

Posted 1 year ago

“All staff simply go the extra mile and the entire operation runs like clockwork”

Helpful Report

Posted 1 year ago

Wightlink LTD is rated 4.7 based on 4,028 reviews