Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,028 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simply the best, great service. The sun always shines”

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Posted 1 year ago

“Very efficient and modern ferry service. Ample room to store our bikes and clean and comfortable terminal at both ends.”

Wightlink LTD 5 star review on 11th July 2023

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Posted 1 year ago

“Friendly staff, always pleasant never had any issues at all with staff or bookings.”

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Posted 1 year ago

“Excellent service from start to finish highly recommend.”

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Posted 1 year ago

“On time no fuss”

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Posted 1 year ago

“The staff were all very nice and the ferry was lovely and clean and tidy.”

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Posted 1 year ago

“Great service from professional staff”

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Posted 1 year ago

“Very smooth operation going on & off the ferry from Portsmouth to Fishbourne & for the return journey from Fishbourne to Portsmouth.”

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Posted 1 year ago

“All the staff were lovely and helpful, especially at Portsmouth Fastcat Terminal. Couldn't fault them at all. Staff over at Ryde Pierhead Fastcat Terminal however were a bit rude and quite short when I asked them something. At Ryde I used the Ladies Facilities and afterwards reported that there wasn't any toilet paper in either toilet, no one really seemed bothered or interested, it appeared to be no one in particular that was willing to sort this out for future travellers, poor management and communication to staff of what jobs/tasks are done by who daily.”

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Posted 1 year ago

“Fast and efficient service”

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Posted 1 year ago

“Service and timetables are great, but the prices now for such a short crossing are too high.”

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Posted 1 year ago

“Really impressed with the efficiency of Wightlink ferries. Excellent communication about a delay as well. On both journeys we were put on an earlier ferry as we arrived an hour before our was due. Comfortable seating on board. Very smooth crossings.”

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Posted 1 year ago

“A great service, plenty of room to relax. Thank you”

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Posted 1 year ago

“Managed to catch earlier ferry than one booked on outward and return crossing. Easy process to book and then board/disembark the ferry. Excellent facilities on board.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Lovely trips between Lymington and Yarmouth. All staff were very helpful and friendly.”

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Posted 1 year ago

“Efficient service very friendly staff comfortable and dog friendly operation”

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Posted 1 year ago

“Very professional service and polite staff.”

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Posted 1 year ago

“More help required where parking vehicles for disabled passengers. Should be closer to the doors to decks , or let disabled go earlier as always a mad rush from everyone to get to seats”

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Posted 1 year ago

“Good friendly service throughout the whole process”

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Posted 1 year ago

Wightlink LTD is rated 4.7 based on 4,028 reviews