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Wightlink LTD Reviews

4.7 Rating 4,028 Reviews
94 %
of reviewers recommend Wightlink LTD
Company Reviews Questions Metrics
4.7
Based on 4,028 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Wightlink LTD Reviews
Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Sandra
Verified Buyer
“We mainly travel on the Portsmouth to Fishbourne route which is very convenient if you live near the A3. My favourite ferry is, of course(!), Victoria of Wight which is has plenty of seating so you never feel crowded. There is also a large space outside for when the weather is good and a viewing window for when its not so good. There is a Costa on board and also another place to buy food and drinks, books, etc. The ferries are pretty reliable and apart from the odd occasion run to time. Generally its a very smooth operation. Definitely my favourite way of getting across to the island.”
Helpful Report
Posted 5 years ago
Paul Gilman
Verified Buyer
“Large new ferry was very comfortable, while loading and unloading was very efficient.”
Helpful Report
Posted 5 years ago
Tony Standing
Verified Buyer
“We used the Lymington to Yarmouth Ferry, so easy to use and the staff are so friendly”
Helpful Report
Posted 5 years ago
Penny Tamone
Verified Buyer
“Very efficient service both off board and onboard. Would recommend.”
Helpful Report
Posted 5 years ago
Douglas Brooks
Verified Buyer
“Always a pleasure to travel with Wightlink.”
Helpful Report
Posted 5 years ago
Kaye Charman
Verified Buyer
“Good service, well organised , clean ship and friendly, helpful staff.”
Helpful Report
Posted 5 years ago
Emma
Verified Buyer
“Ferry actually left on time, and facilities clean. Cost, as always, much too high.”
Helpful Report
Posted 5 years ago
Christine Dawson
Verified Buyer
“Efficient booking online, smooth check-in procedure, ferry left on time and a smooth crossing. Facilities were good on the ferry. Great customer service.”
Helpful Report
Posted 5 years ago
Brian Bustin
Verified Buyer
“All good but unloading seems to take a longtime.”
Helpful Report
Posted 5 years ago
Louise Humphrey
Verified Buyer
“Clean ships with great service and communication”
Helpful Report
Posted 5 years ago
Ray Claridge
Verified Buyer
“Always very good”
Helpful Report
Posted 5 years ago
James Delaney
Verified Buyer
“Excellent service. Helpful and caring staff. Keep up the good customer care and service.”
Helpful Report
Posted 5 years ago
Sharon Beadle
Verified Buyer
“First class service from booking to the wave goodbye as you disembark from the return journey..”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I found it very accommodating especially as we were travelling with 2 children and a dog. I found it both to be child and dog friendly.”
Helpful Report
Posted 5 years ago
Kevin Ellington
Verified Buyer
“I would give 5 stars but for one small gripe, I regularly use my motorcycle when going too and from the island. In rough weather I have to sit with my motorcycle to stop it falling over. A provision to tie the motorcycle down would be good, that way I could enjoy the facilities onboard. On the plus side everyone is always helpful and polite.”
Helpful Report
Posted 5 years ago
Roger Whitewood
Verified Buyer
“very good service and helpful staff but price may force me to use Red funnel”
Helpful Report
Posted 5 years ago
John Ballisch
Verified Buyer
“This is the second time in 3 days, I have already filled out your questionaire. We have been travelling to IOW for 15+ years, no one speaks to you unless you have a question and directions are given via hand signals. The journey is quick and uneventful with complete recorded safety instuctions given, however it doe not include any for dogs?”
Helpful Report
Posted 5 years ago
Colin Wilkins
Verified Buyer
“On both journeys the service from pulling up to going ashore could not have been better.”
Helpful Report
Posted 5 years ago
Colin Tegg
Verified Buyer
“Greatly improved on the Portsmouth-Fishbourne route but not yet "very good"”
Helpful Report
Posted 5 years ago
Andy Hadcroft
Verified Buyer
“Reception at Portsmouth not great but everything else was A1”
Helpful Report
Posted 5 years ago
Wightlink LTD is rated 4.7 based on 4,028 reviews
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