Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,028 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful friendly service”

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Posted 1 year ago

“I was booked on the 18.10 ferry from Yarmouth, but due to the bus being delayed by an accident I missed it. I then found I had mislaid my ticket. The lady at Yarmouth booking office was very kind, replacing my ticket free of charge and enabling me to catch the 19.10 ferry. On board the ferry I was able to get a cup of coffee and what appeared to be the very last sausage roll.”

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Posted 1 year ago

“Excellent & prompt service”

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Posted 1 year ago

“Good service staff helpful and enjoy the trip across the sea. Thanks Christine”

Wightlink LTD 5 star review on 27th June 2023

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Posted 1 year ago

“Great service, on the occasions, when I arrived early at the port they always seem to manage to get me on the next ferry. Staff iare always pleasant and helpful.”

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Posted 1 year ago

“Excellent. Lovely ferry, and such a smooth check in at the port.”

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Posted 1 year ago

“Everything was very straightforward and very smooth.”

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Posted 1 year ago

“Both my husband and I are disabled, but ambulatory. Wightlink go above and beyond everytime we visit (about 3 times a year) bringing the buggy, loading our luggage and taking us to a waiting family member. Lymington - Yarmouth return, best ferry service in the world. We have seen all four corners. Bless all you wonderful, friendly crew”

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Posted 1 year ago

“Straight forward uncomplicated journey to the Isle of Wight.”

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Posted 1 year ago

“This is the first time we have used Wightlink, we were truly impressed with their slick, efficient service from the people in the booth on the dockside to all the staff on the ferry. Excellent service, thank you 😊”

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Posted 1 year ago

“Amazing service such a smooth journey on and off”

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Posted 1 year ago

“Friendly staff and seems to work well, in and off in very good time”

Wightlink LTD 5 star review on 26th June 2023

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Posted 1 year ago

“Well organised at each terminal. There are less delays with vehicle auto recognition. On-board facilities are good. Service at the refreshments was a bit slow and the staff serving were not that welcoming, to be honest. Also the self-service drinks facility atFishbourne left a bit to be desired However,both, out and return journies went well operationally and that is the main thing. I noticed some improvements to the terminals which was good.”

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Posted 1 year ago

“On time, well organised - maybe more than one route/check-in would be better.”

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Posted 1 year ago

“I've been using Wightlink for years and their service just gets better - online booking is easy and the staff at the terminals are pleasant and helpful.”

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Posted 1 year ago

“A very smooth, efficient and pleasant crossing to the Isle of Wight and back. The ferries are very well designed to make it enjoyable to be travelling on. Staff were welcoming and helpful. Excellent!”

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Posted 1 year ago

“Excellent service pity a bit on the very expensive side as would travel to the beautiful IOW more often. Ferry's are well run and kept in excellent condition.”

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Posted 1 year ago

“I had a great crossing with Whitelink, very smooth and simple”

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Posted 1 year ago

“Efficiently run, nice clean boat. Only drawback is the expense..my Mitsubishi pick up exceeds the lower price but a couple of cms. This restricts the amount of times I can travel across to see my family who live there.”

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Posted 1 year ago

“Great happy friendly staff Thank you Wightlink LTD”

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Posted 1 year ago

Wightlink LTD is rated 4.7 based on 4,028 reviews