“Excellent customer service from the Barnsley branch. Evan helped me find my perfect home and negotiate on the price to get the offer accepted. Donna the mortgage advisor, very helpful and informative. Would recommend to anyone. Could not of asked for better service and communication throughout the process. Would not go anywhere else! Thank you William H Brown”
“Absolutely shocking Company, avoid at all costs. When things go wrong they tell lies, blames everyone else but themselves. Customer service is none existent. They actually deserve “0” stars”
“Sheffield - Agent came with mucky dirty shoes without any permission walked over all places in my flat especially in bed room my very expensive silk carpet. she was pushing door over my carpet nearly damged it , I had to stop her no apology at all. valuaiion was far from real market price and money they request is much higher than other agancies . WhenI phoned offic to report her they hanged up .poor service very rude very unprefossional WORSE EVER STATE AGENT do not waste your time . ABSOLUTELY RUBISH. zero out of five
from Sheffield”
“Loughborough Branch, Worst customer service.
They were unresponsive, unprofessional, and failed to communicate effectively throughout the process. I had to chase them constantly for updates and information. I would not recommend them to anyone."”
“I recently had a good experience with a Very lovely lady that works at the 'Kettering branch ' Toni, is her name, the very 1st time I walked in that branch it was all about what I wanted she made me feel very at ease, she was not pushy in any way at all I made all the decisions, she guided me very well, the team there is very good, 3 other ladies that helped me alot Sinead and Jess, and Annie (at iam sold), my house was on the market 3 months went into a auction house sold AMAZING, thankyou soo much”
“Ross provided an excellent service,polite,patient and ready to explain when asked.Nothing was ever a bother for him .
I would recommend him to my friends and family.
I would rate a 5Star”
“We have to say that WH Brown are the worst estate agents we have ever used. From the very beginning we had issues after issues.
It was so bad that we gave them their notice 4 weeks into a 20 week contract. We found them to be rude, slow, unresponsive and very negative to the comments we made to them.
It took them around 2 weeks to get a sale board up on the property and when they did finally get a board up they drilled it straight through our fence which has left a big hole.
In the 20 weeks we were with them I can count on one hand how many properties they actually sent us so we assume they had the same approach when marketing our property.
When we did eventually sell, My wife and I did the viewing as we were more enthusiastic. We actually sold and completed in 70 days which is very quick but this was only down to ourselves and our sellers solicitor's being on the ball every single day.
When I complained to the March branch Partner, The reply I got back was very blunt, abrupt and quite rude. After this, I complained to the area manager and his response was even more abrupt and rude and didn't even have the decency to answer any of our questions. He just more or less told me that we should have read the contract.
We will never use WH Brown again to buy or sell a property and we are in the process of making an official complaint to try and get a chunk of our fees back.”
“I recently had the pleasure of working with Deniz Temelgun as my mortgage broker, and I can confidently say that the experience was nothing short of outstanding.
From the very first consultation to the final signing, Deniz demonstrated a level of professionalism, dedication, and expertise that exceeded all my expectations. He came across as a very charismatic and down to earth guy, always had time to answer our questions and schedule us in for a quick meeting.”
“I had been looking for a property to rent for months and months .
I contacted William H Brown 1 day ago and this lovely man called Buster answered and he has found me a place in less than a day !!!
Buster’s personality is shining and incredible!
He was incredibly helpful and polite, William H Brown is lucky to have such an amazing and polite team member that goes for Zack too , another very polite and respectful gentleman who helped me finalise my tenant agreement.”
“This company provided extremely poor service, they have been found by the property ombudsman to be negligent in their duties. They failed to get previous landlord or any personal references for the tenant they provided on their 'tenant find service' . They failed to do the start of term inventory in a timely manor. They used an external company to do the credit checks who managed not to find the tenants CCJ's that they already had. If you use this firm be advised you will need to supervise them at Every step and check every step of their work. Not for the inexperienced. And they will charge you for the privilege of being incompetent.”
“Commissioned them to sell my property, terrible. Promised weekly updates got nothing.
So far managed to arrange one viewing which was a nosy neighbour, and even that one their agent didn’t turn up to, we were left in the awkward situation of standing with them on our own door step awaiting their agent.
After 15 minutes phoning the office it turned out the errand boy was sat in his car music blaring oblivious to the potential clients waiting on the doorstep of the property.
Avoid at all costs, they promise a platinum service and charge accordingly yet fail to deliver even basic customer services”
“Thanks to Fabio and Buster, that helped my wife and I to secure a very good flat for rent. You guys are just the best in what you do. 5 Star rating for you both. Thank you”
“Stephen at WHB Unthank Rd, Norwich, is slimy, dishonest, unprofessional, unpleasant, rude and all around the epitome of why estate agents are detested.
Every single dealing with Stephen Creed was horrible. He made the experience of buying the house with them so deeply unpleasant i wish we had not engaged with them.
Stephen - buying a house for the first time is a big deal for people. They don't need a greasy slimeball of a used car salesman type absolutely polluting every single interaction with his poor communication. Just be polite and friendly, it's not difficult, you're not personally invested, so don't be petulent, rude, and combative!
Whether it was emails or phone calls, you were utterly appalling at your job. I guess that goes with the territory of being an estate agent - nobody wants you, but we're stuck with you and you know it, so you don't give a damn about doing a good job.
I'm sorry for the other people who have to work with Stephen. I can't imagine he's popular in the office if his conduct with clients is anything to go by. if you're thinking of selling you do not want this Wormwood trying to sell your home as he will absolutely represent you in the worst possible light.”
“The best estate agent in Norfolk.
The team there were superb, but Sandy stands out, her customer service was exceptional.
Would use again without doubt”
“Stevenage William h brown wouldn’t recommend to anyone, complete waste of time and money. Awful advisors super friendly to start and then once they have your money they don’t care at all. Deniz their independent mortgage advisor that sits in house was terrible took my money and didn’t get me a mortgage no transparency no refund for a job not done and constant lack of communication having to chase them. Since going to another company I now realise how awful this team is at the Stevenage branch just out for money and don’t care about what’s best for the customer's unfortunately! Would do everything in my power to avoid them.”
“Bridge St - Northamton, Whilst all staff were pleasant, I believe there is something fundamentally wrong with their sales process
Rather than a rant, i would like to provide data for my rating. .
Property listed - 16 Feb. 36 Viewings, two prices reductions later, four offers, which after due diligence all withdrew off their own accord.
I have now removed them as agents and would share a warning to all other potential 'victims' that despite not being able to sell houses, they are very quick to tie you up in legal contracts to make it very difficult to move on. As the market is slow moving, they are desperately hanging in will be strongly 'encouraging' anyone that enters their funnel to use all linked services. Which can be off putting if you have your own providers.”
“I would not recommend using this company when you need to rent/let a home while stationed at Mildenhall or Lakenheath.
Yes they are great at finding you a property and at taking the rental money every month. However when it’s time for your rental deposit to be returned - it does not happen!
We have been waiting for our rental deposit to be returned since January 2024 on a property that was rented in Mundford.
We were told that our full deposit would be returned after we did our final walk through of the property.
We still have not received the deposit. Every time we call the office we are told that the deposit is being transferred but it never happens. We have spoken to Daniel Juniper, Richard Thurston, and Aliya Vadillo. It should not be this difficult to get a deposit into our account. There has been zero follow up by this office to resolve this matter.
Every time we call the office from the US our cell phone carrier charges us international rates on an average of $100 USD! It would be great if this company would take the time and spend their money to call us to confirm this has been resolved!
If you are in the US military please Do Not use this company if you need to rent/let a home!!!!”
“An excellent letting service provided by a friendly and professional team (Amber, James and Chloe).
I would highly recommend them when considering renting your property.”
