“I ordered on June 18th; it is June 30th, and they can't tell me when I will receive my order! The one dress was to be worn on June 27 which is past! I asked to have my shipping charge removed and he said not possible! I asked to speak to supervisor; he said they would call me back! Never received a call! I have ordered from them for years, but no more!!!”
“I only gave it a one because I had to put something first of all the customers service is terrible you can not get a live person to answer the phone the account holder has passed away and I sent everything back and explained it to the one person I talked to after multiple attempts to contact them now it’s almost impossible to reach a live person and they keep sending bills and adding 30 dollars a month interest and the person has passed away so they can keep sending them but it never going to get payed this is the worst customer service I ever had to deal with totally I would never recommend them to anyone”
“I ordered 2 things on June 8th that I
Needed by June 25th. On the 24th I called and was told it had NOT been picked up by FedEx. They then gave me a bogus # to check on pkg. I called back the evening of the 24th, and was told that it was shipped on the 23rd. Still trying on the 25th to find out where pkg. Is. 17 days is UNEXCEPTABLE!!!!!”
“I wish I would read reviews before making order! So bad experience! It ended in 2 month ordeal - still have no refund! Order was not sent for 3 weeks and I was not able to cancel it! Product I got was very bad quality and I returned. I kept calling to cust. service with no result. Now I asked my bank to help. I will never order from WW again!”
“i wish i had come here before ordering. I ordered 2 pairs of shorts and its been weeks, reached out and they never responded, tried putting my order number in..doesnt work!! I will never shop this store again”
“DO NOT PURCHASE FROM WOMEN WITHIN
Unfortunately I cannot give -NEGATIVE ⭐️ star review. 25 days ago I ordered clothing. I STILL have NOT RECEIVED and when you call they keep stating it is processing NOT SHIPPED-I have attempted to obtain Corporate Office phone and have 5 different times placed on hold then someone disconnects phone after over hour on hold.
I am filing a consumer complaint.
STAY AWAY FROM WOMEN WITHIN- YOU HAVE BEEN WARNED!”
“My first and most definitely my LAST order with them. Their customer service is terrible...I placed an order in april and still haven't gotten all of my items. I returned items a month ago and still haven't gotten a credit. I call and I wait on hold only to be read some scripted response. The emails sent back are generic. Worst company ever!”
“I placed my order on June 8th, with expected shipping within 7-14 days. When I check the status of the order, it always indicates "item not shipped" but with no explanation. I attempted to phone to company but was left on 4-ever hold and never spoke to a live person. I have emailed them now but don't expect any better response with that. Next step is to attempt to cancel order and report to the BBB. I will NEVER order from these people again, nor recommend them to anyone.”
“This company has never been great about getting your orders to you but they have become even worse. I ordered two nightgowns nearly 2 months ago and I still have not received them. They say they have shipped them gave me a tracking number when I look it up all it says is that a label has been created and that they are waiting on the merchandise. There costs have also gone up and the quality of the good have gone down. There is no customer service at all you can not contact anyone either by phone chat or email. TERRIBLE TERRIBLE so sad.”
“I ordered 3 items this summer and it took over a month to get the items. I did not like them the quality was not good so I returned them.. I had to either have $10 deducted from my return or I had to pay for return shipping. So I paid for return shipping at $11 . When I Received the credit on my account I had been shorted $21.29. Is after jumping through a literal circus of a phone system that they have and after waiting for 20 minutes on hold I finally got to speak to a customer service representative who told me that the $21.29 was the shipping that it cost them to ship the items to me. WHAT?! I JUST SHIPPED ALL THREE ITEMS FOR HALF OF WHAT THEY CHARGED ME TO SHIP THEM. You cannot tell me that a company that ships items all day long 24/7 doesn't get a break on shipping. This is the worst retail store I have ever dealt with! They are a fraud! Don't!”
“They debited my account for the total of the four items I ordered then double debited my account the next month for one item and double debited my account for the fourth item the next month. I’m total I should have paid $99.44 and they have charged me $183.93! I tried calling their customer service but after getting the run around I just gave up. Do not do business with them!”
“Never ever again! It took them one month to ship three t-shirts. When I tried to cancel the order, they didn't let me. Instead, I got a bogus tracking number.
Unbelievably unprofessional!”
“I have ordered previously and their shipping seemed somewhat slow but now, Geez!!! Placed order 5.29.21 for two pairs of shorts. Was told delivery 7 - 14 days with a possible delay. Called yesterday 6.15.21 and was told I would receive the items by the last week of this month (June) or the 1st week of next month (July) or "sooner". The sooner had me rolling on the floor laughing. Would like to have those items before the short window of opportunity (Northwest summers) slams closed.”
“I have ordered previously and their shipping seemed somewhat slow but now, Geez!!! Placed order 5.29.21 for two pairs of shorts. Was told delivery 7 - 14 days with a possible delay. Called yesterday 6.15.21 and was told I would receive the items by the last week of this month (June) or the 1st week of next month (July) or "sooner". The sooner had me rolling on the floor laughing. Would like to have those items before the short window of opportunity (Northwest summers) slams closed.”
“After reading all the reviews I see why I'm having such a problem with these people. I placed an order for $158.00 July 2nd 2021 and it hasn't even been shipped yet. I've called them numerous times only to be told they can't cancel my order. I talked to a supervisor and was told the same thing. I'm beyond furious! I am however, a very determined person and if I have to sit on the phone all day to get to the bottom about this company. I'm going to call the BBB, the corporate office which I have yet to find a number for and of course my bank to tell them to block any payments from them. I'll keep at it for all of us ladies until I have exhausted ally options!”
“I ordered items on their clearance with an expected ship date of 7 to 10 days. My order was placed 5/6/21, therefore, it should have shipped by 5/16/21. The first part of my order arrived in early June. The last item (via email from Woman Within) was shipped on 6/4/21 with an expected delivery date of 6/12/21. I get emails saying it is in transit and then an email saying it is delayed and will arrive on 6/14/21. It did not arrived - I check the USPS tracking no. (which I did not get until 6/13). The item has not yet been received by USPS; they are awaiting receipt. I feel Woman Within has lied from the get go. I have spoken with so called Customer Service agents who do not know the first thing about customer service. The item was on final clearance - Why? Final clearance indicates you are clearing out old stock for new stock. You would not then, therefore, need to back order it! I feel the reason they put things on Final Clearance is their policy of not accepting returns or refunds for inferior products. A deceptive business practice, ergo, a lie. I have ordered from this company many times in the last 20 years. They have progressively gotten worse. What started out as a viable, reputable company has degenerated into something I no longer wish to have dealings with.”
“Avoid this company and website at all cost. You will wait over a month to receive anything. The customer service is awful! If you do get to speak to someone, they can't do anything for you even if your order wasn't shipped. This is 2021 people! No decent company takes weeks to ship orders. Don't give your hard earned money to this sub par company who doesn't care about you.”
“HORRIBLE website and customer service...AVOID at any cost.
Cannot track an order, cannot chat, cannot send email to customer service and takes over a month to get an order. Iffy products too.
DO NOT WASTE YOUR TIME OR MONEY!! Would give 0 stars if I could.”
“Worst company ever! Order had 2 items that were expected to arrive within 7 days. After 2 wks with no shipping info called to cancel but they wouldn’t cancel because order was being processed. Now after another 2 wks rec’d notice it has shipped however tracking suggests it takes at least 3 days from the time the label is created to when the package leaves. Absolutely the worst customer experience.”
