Name: Woolacombe Bay Holiday Parks
Rating: 4.61

“The website was not laid out well and I wanted to pick a park and see all holidays available for that park. Instead I had to pick a date and see what parks were available. The online chat was no help and I kept getting the welcome message but no actual help. I hope my holiday is better than the website.”

Helpful Report

Posted 9 years ago

“It was very difficult to see where each park was. It was frustrating not having a clear idea what I might be booking and where I might be staying. The links were there but not bold and clear enough. The booking process was ok when I had sorted this.”

Helpful Report

Posted 9 years ago

“Tried to book 2 caravans on the phone , I was on the phone for approx. 25/30 minutes at 5p a minute and was only told at the end of the conversation that they would have to take an extra £20 for the booking, this is not written anywhere when you read about it, and you can only book 2 caravans on line, not very helpful staff, Hope this helps other people.”

Helpful Report

Posted 9 years ago

“Charged fee for booking by credit card without advising me that there was a fee. Nature of accommodation i.e. lodge, caravan etc obscure when booking”

Helpful Report

Posted 9 years ago

We're sorry to hear you were disappointed with your online booking experience. We do try to make the credit card fee (no fee for debit cards) as clear as possible by showing this at the top of the pricing page which we are legally required to do, but also at the final stage where entering your card details. At the latter stage it shows what the total transaction cost will be if paying by credit card and this information is shown in red and bold text to make it as prominent as possible. We're sorry if you did not find this to be the case and have fed your comments back to our website team for consideration in any future development. We are sorry you thought that the accommodation descriptions as to the type of accommodation was not clear. In the case of lodges, apartments etc the type of accommodation is included with the grade name, and all the accommodation descriptions state whether the accommodation is a caravan, lodge etc. We're sorry you did not find this clear. Thank you for your feedback which we've copied on to our website team and we look forward to welcoming you to Woolacombe Bay Holiday Parks soon. ^kd, social media team

Posted 9 years ago

“Football tour 2015 Caravan 62 on cleave wood needs pushing over the hill. It was dirty, there were staples sticking out of the back of the sofa cushions, the laminate on the table was peeling off and had sharp edges and the cupboards were that dirty our plates and cups were stuck to it. I'venever been on a tour before wasn't quite sure what to expect! The only critisms with Caravan 63 was that the shower turned off when the taps came on the fire didn't work and some of the bed linen sheets were stained. The football presentation I thought was disorganised chaos with children not being able to return to their parents in the room after they had left to go to the toilet, there was no discipline for the awards so some teams who had sat waiting patiently until their turn found the room had emptied so could not be recognised. Beer was too expensive Caravan 9 was freezing cold during the night to the point where my daughters and her friends pillows were damp in the morning! The carpet had had started to Frey all round the edges near the sofa, the shower also went off when the taps were turned on and every thing had to be washed up before using it along with having to clean the cooker!”

Helpful Report

Posted 9 years ago

Hi We were sorry to hear your holiday did not meet your expectations. From time to time despite all our best intentions things can go wrong, so if you are unhappy with any aspect of your holiday, then hopefully you spoke to the reception team at the Park. In most cases they will be able to help you immediately so that you can enjoy the rest of your stay. However, if you are still dissatisfied, you must then make an appointment to see the Duty Manager at the Park and record your complaint with them. If at the end of your holiday you feel that we have not dealt with your complaint satisfactorily, please write to the General Manager at your Holiday Park within 7 days of returning from your holiday. Any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. We are sorry but we are unable to respond to correspondence which is sent by email that is not signed by the lead guest (scanned copies of signed letters are accepted). We are only able to take action on any complaints after your holiday that are first brought to the attention of the Reception Team and the Duty Manager whilst you are on your holiday and secondly received in writing within 7 days, unless there are exceptional circumstances. It is necessary for us to impose these limitations so that we have the opportunity to solve the problems experienced fairly and effectively. You will receive a response to your complaint within 28 days following a full investigation. I hope that you accept my assurance that we work hard to provide a high level of service and I am confident that on your holiday in July that you will find our reputation for high standards of quality well deserved. ^kd, social media team

Posted 9 years ago

“Not the easiest site to find my way around. Sandy Lane is closed from end August 2015 but this is not stated; I had to ring to find that out. Once I found my way through the maze of information - which is high on superlatives and low on hard facts - the actual booking process was straightforward.”

Helpful Report

Posted 9 years ago

We're sorry to read that you couldn't find what you were looking for easily. We do have the opening dates for each Park shown on their individual Park pages, which does indeed show Woolacombe Bay currently planned to close on 31st August. This information is also listed in our FAQs page and no availability will currently be returned for holiday seaches after this date. We do have a search facility on our website, which works just the same as a search engine, and we also have customer sales support with our live chat service online and our call centre which is open long hours every day from 8am to 10pm with calls charged at lo-call rates. We have passed your comments on to our digital marketing team for future consideration. ^kd, social media team

Posted 9 years ago

“This is the 3rd year we have been as a family ... It was the worst entertainment ever the bingo seemed to be fixed as same people won all the time ..... and I was in a platinum van so bbq was included wich was so rusty you could never have cooked on it never seen something so old and broken ... We are not going back !!!!”

Helpful Report

Posted 9 years ago

Hi We were sorry to hear your holiday did not meet your expectations. From time to time despite all our best intentions things can go wrong, so if you are unhappy with any aspect of your holiday, then hopefully you spoke to the reception team at the Park. In most cases they will be able to help you immediately so that you can enjoy the rest of your stay. However, if you are still dissatisfied, you must then make an appointment to see the Duty Manager at the Park and record your complaint with them. If at the end of your holiday you feel that we have not dealt with your complaint satisfactorily, please write to the General Manager at your Holiday Park within 7 days of returning from your holiday. Any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. We are sorry but we are unable to respond to correspondence which is sent by email that is not signed by the lead guest (scanned copies of signed letters are accepted). We are only able to take action on any complaints after your holiday that are first brought to the attention of the Reception Team and the Duty Manager whilst you are on your holiday and secondly received in writing within 7 days, unless there are exceptional circumstances. It is necessary for us to impose these limitations so that we have the opportunity to solve the problems experienced fairly and effectively. You will receive a response to your complaint within 28 days following a full investigation. I hope that you accept my assurance that we work hard to provide a high level of service and I am confident that on your holiday in July that you will find our reputation for high standards of quality well deserved. ^kd, social media team

Posted 9 years ago

“the website is cumbersome when you know where you want to go but not when - if you just want to compare prices on different dates you have to go thro the whole search process for different dates to find the different prices. Even the tabs to go back or forward for a week is unwieldy for this.”

Helpful Report

Posted 9 years ago

We're sorry to hear you had difficulty finding a holiday on our website. Our Special Offers page lists all of the holidays currently available grouped into periods of the year; these are some of the most used pages on our website and in fact this is how many guests choose their holiday. We also have a number of other pages in the "When to book" section at the bottom of every page on the website whilst our page "Devon Holidays" https://www.woolacombe.co.uk/north-devon-holidays shows all dates together grouped by duration. We hope you'll find those tools handy when searching for your next holiday. See you soon, ^kd

Posted 9 years ago

“Update button did not work. When entering payment details there was no summary of the holiday I was about to book.”

Helpful Report

Posted 9 years ago

“The website is fairly straight forward, though not well laid out. A lot of trolling up and down. However the payment screen is very poor on Android. Trying to catch the drop downs for month and year takes thirty taps of the screen till it works. We have not bothered coming many times, and others because of an inability to book on samsung or nexus devices. Your loss not ours. Please look at and fix it.”

Helpful Report

Posted 9 years ago

“The video background is annoying and gets in the way. When actually trying to book you list the sites but don't actually say where they are, even though they all have a ' where are we' page. The names used for accommodation are also very confusing when trying to select a certain type”

Helpful Report

Posted 9 years ago

“Run down and needs updating pool area was filthy ! No wifi all weekend kept crashing so couldn't use smart phone ! Very disappointing”

Helpful Report

Posted 9 years ago

“Struggled with it so much ended paying all at once which i didnt want to do. Had to ring in the end girl who dealt wuth me was amazing and sorted everything out. now looking forward to my holiday.”

Helpful Report

Posted 9 years ago

“Reviewing and selecting the accommodation was fine. However, apart from in the midst of the T&Cs there was no warning of the credit card fee and didn't appear until I printed off the invoice. Disappointing as I have spent £7-£8 for nothing and doesn't feel very transparent to me - not a good start.”

Helpful Report

Posted 9 years ago

Dear Mrs Jones We are sorry to hear you were surprised by the credit card fee made for non-debit card transactions on our website. We do aim to make this optional charge clear to our customers, but do appreciate that booking a holiday is an exciting experience and you may not have noticed the messages informing you of this charge. As you quite rightly state, the credit card fee is mentioned in our terms and conditions of booking, which have to be agreed to in order to confirm your booking. However, we also state on the holiday results page where all holiday prices are listed that this charge will add to cost of the holiday. Further on in the process before making payment we do show this charge again on the card payment screen immediately next to the card input area and actually state how much it will be for that particular transaction. We look forward to welcoming you to our Parks very soon, ^kd

Posted 9 years ago

“The site is so slow. I had to try and book the holiday 3 times before it would accept. it was down to me forgetting and resetting my password then it not letting me log in. In the end i re submitted my details and booking went through ok.”

Helpful Report

Posted 9 years ago

“I found the booking system to be very slow. It took ages to load the pages whereas the BBC which I had open at the same time was quick. In fact it seemed more interested in finding out why I WA's flicking over to the BBC whilst I was waiting than loading the pages. The 'why are you leaving' box came up very quickly.”

Helpful Report

Posted 9 years ago

“Took me 5 attempts to finally get the booking I was on the verge of giving up altogether.”

Helpful Report

Posted 9 years ago

“The online help did not respond”

Helpful Report

Posted 9 years ago

“Conflicting information about bed linen in a gold unit. Website does not load well at all”

Helpful Report

Posted 9 years ago

“Since the website has been updated, booking a holiday has become difficult. When selecting 'arriving when' the calander does not show any days. However when the video is disabled from the background the dates appear on the calander.”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Woolacombe Bay Holiday Parks Reviews