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Woolacombe Bay Holiday Parks Reviews

4.6 Rating 12,438 Reviews
92 %
of reviewers recommend Woolacombe Bay Holiday Parks
Company Reviews Questions Metrics
4.6
Based on 12,438 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Woolacombe Bay Holiday Parks Reviews
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Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

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Mr Thurland
Verified Buyer
“Most of the booking seemed to go straightforwardly until I got to the point of saving it till later. I tried to return to my booking and it simply would not open the page. So I had to start all over again. Frustrating!”
Helpful Report
Posted 10 years ago
Mrs Lawson
Verified Buyer
“A couple of things - when looking up holidays I had to start a new search every time I wanted to change the date, even by 1 day. When you have a whole month to play with it was very time consuming. There were arrows at the top for previous & next dates but they didn't appear to have a function. Getting a bit frustrated I used the chat function and described what I was looking for wanting some help but was just told to search as I had been. Not helpful in the slightest. Fortunately I did eventually find something suitable but I was seconds away from going elsewhere, which I didn't want to do as we are regular visitors. Needs improvement!”
Helpful Report
Posted 10 years ago
Mrs Samways
Verified Buyer
“not as good as previous stays, the villa was very grubby and tired looking. The bed sheets were grey and also very grubby with fag burns in them and splashes of what looked like paint”
Helpful Report
Posted 10 years ago
Mr Fletcher
Verified Buyer
“It's poor that you cannot book more than one unit at a time I wanted to book three phoned the booking number as stated on the screen . Waste of time as I couldn't get the internet discount even though it's your site that stops me booking more than one at a time !!!”
Helpful Report
Posted 10 years ago
Mrs Ockenden
Verified Buyer
“I had to use a different browser as website did not support Internet explorer - so used google chrome and it worked took me 4 attempts to figure this out Review your website it should work on iPhones or on all kind of browsers”
Helpful Report
Posted 11 years ago
Mrs Elaine Rix
Verified Buyer
“On 17/02/14 we tried 8 times to make an online booking @ around 21.30. None of these attempts were successful as the site did not allow the booking to complete. Through no fault of ours another attempt to book had to be made @ 08.00 on the 18th. This reservation was made in haste & I failed to opt out of your travel insurance. I feel that the sale of insurance should be an opt in option. On returning from work & asking to cancel my mistake, to avoid double indemnity, as we already have comprehensive travel insurance a full refund was not available. Since 1.5% had already been added to the bill for credit card payment costs being asked to pay a further £5.00 "administration" costs for a £15.00 refund ie 25% of the value of the £20.00 charge smacks of aggressive profiteering & leaves an unpleasant impression. This is my 5th stay at your holiday parks, my last visit was in September of last year. Whilst making this booking I have not been made to feel like a valued returning customer.”
Helpful Report
Posted 11 years ago
Hi, we do get this issue reported from time to time but it's not actually the website but your browser. Please check that you are not booking in a "private window" and that you have cookies turned on. Having cookies turned off is usually what causes that issue as we have had many online bookings come through successfully today. If you have any further queries, please do not hesitate to call our reservations team on 0843 2080 377 who will be able to make the booking for you. ^kd
Posted 11 years ago
Mr Walden
Verified Buyer
“Kept chucking me out at step 4”
Helpful Report
Posted 11 years ago
This sounds like a problem with the security settings on your browser or firewall on your computer - this usually happens when cookies are turned off or when browsing in a private window as the booking system cannot remember what you searched for. A warning bar goes on the top of the screen when our website detects that cookies are turned off.
Posted 11 years ago
Mr Delliston
Verified Buyer
“Too many add on extras and you assume you want your insurance”
Helpful Report
Posted 11 years ago
The Holiday Safeguard Scheme can be easily removed at Step 3 where it is added by unticking the box; the booking summary during the process shows which add-ons have been selected. The other add-ons are all optional and include things like discounted activity passes, our bus service to the beach and spa treatments, all of which are very popular. We have tried to set them out in as clear a way as possible by grouping them together; we are sorry if on this occasion you did not feel that they were clear and will pass your feedback on for future development on the booking engine.
Posted 11 years ago
Mr Holder
Verified Buyer
“No email feedback for booking made this morning”
Helpful Report
Posted 11 years ago
It's a common problem with Hotmail I'm afraid and it isn't just limited to us. I have sent another confirmation by email today (please check your junk folder, Hotmail's spam filter can sometimes be extremely aggressive) but have also requested one to be posted to you. We look forward to welcoming you soon.
Posted 11 years ago
Mrs Chawner
Verified Buyer
“I spoke to lady who told me I could book 2 pitches and pick nos. I then phoned again to book and lady told me I could pick my pitches when I had booked on line £20 cheaper, so I did this and then phoned her back to pick my pitches. I was then and only then told this would now cost me £20 per pitch. I think this is very wrong and should have been told this by the first lady never mind the second. I would appreciate if you could look into this please. Regards Hilary Chawner 23 Rowan Close, Biddulph Moor, ST8 7TR 07765169346”
Helpful Report
Posted 11 years ago
Mr Gordon
Verified Buyer
“I was having a great deal of computer problems so tried to ring to book over the phone, but no matter how many times I tried after the automated voice gave me options I pressed 1 to book, It then gave me an engaged tone which after a while went back to options. I used the online facility to ask why, and the answer came back as - lines were free and I should be able to get through. I asked if it were possible to ring me back, to no avail. I was impressed with the online help but really wanted to ask several questions. After a whole morning trying I did eventually manage to book online. So here's hoping that I booked everything OK and we enjoy our holiday. P.S. We are O.A.P's so need a bit of help.”
Helpful Report
Posted 11 years ago
Mr Hammersley
Verified Buyer
“The experience was fairly smooth. Our only criticism is the £14.99 credit card charge, which is excessive considering the cost of a weeks stay. Having to pay pretty much 7 months in advance, otherwise lose the online discount is also very misleading, we think a deposit and settlement much closer to the time is only fair if you keep the discount!”
Helpful Report
Posted 11 years ago
We are sorry to read that you were disappointed with the credit card fees; they are inline with the current national banking charges and we make no profit on these. We do not charge for payment by debit card which as widely reported in the media is a much lower fixed transaction rate of 20p-25p per payment. We would rather see lower credit card fees but this is a wider issue with the banking and payment industry. In the meantime, we do feel that it is not right for customers to pay higher overall holiday prices when paying by debit card to offset the cost of those paying by credit card. Our payment terms for offers are all shown at Step 2 when choosing your holiday and the payment terms are similar to many used within the travel industry. By booking early you also have the benefit of securing the date and accommodation you want and usually paying much less than customers who book their breaks later.
Posted 11 years ago
Mrs Jenkins
Verified Buyer
“I wanted to book 3 accommodations at the same time but your online system only allowed me to book 1 at a time. I rang your customer line to be told I could book it with them over the phone but would not receive the £10 online discount. I ended up going back online and putting all my details in 3 times which then created 3 separate bookings. I found this to be laborious , unnecessary, and user unfriendly. I feel an online booking system should be fast and efficient, this one is definitely not.”
Helpful Report
Posted 11 years ago
Mrs Adams
Verified Buyer
“Booking on line has cost me £20 extra. I clicked not to have holiday insurance, however after returning to an earlier screen to book extras the box automatically rechecked. when I phoned to query I was advised this would cost me £5 to cancel. Very unhappy.”
Helpful Report
Posted 11 years ago
Mrs Stannard
Verified Buyer
“i had forgot my password then waited for you to email me one but never came. and still waiting for email conformation of booking”
Helpful Report
Posted 11 years ago
Mrs Evans
Verified Buyer
“The boxes for valid from and expiry date were in the wrong position on my IPad”
Helpful Report
Posted 11 years ago
Mrs Emma Szepesi
Verified Buyer
“It said we would get email confirmation of booking. We are still waiting after nearly 24 hours.”
Helpful Report
Posted 11 years ago
We are sorry to hear that you are having trouble receiving your confirmation. I have checked your booking and can see that the confirmation was sent out immediately when the online booking was made. We have now also sent another by email upon reading your review - have you checked your email's "junk" folder? Because the email has the confirmation as an attachment, depending on how your email is set up, it may be seeing it as spam email. We've had a number of similar comments but all affected customers seem to be using Hotmail. Alternatively please call our reservations team to check the email address on your booking or we can post one out to you. You'll also be able to view your booking through My Account on our website.
Posted 11 years ago
Mr Dean Axon
Verified Buyer
“Booking was not the easiest in terms of finding available accommodation. The process hinges around selecting the type of accommodation, the park you want and finally the dates. This then checks the availability to tell you if that specific combination is available. If not (as in my case), you have to repeat the whole process for another date and then another date and then another date (you get the idea) until you find something. What would be a better process is to select the park, select the date and then the system tells you what is available for you to pick from. At least this way you have a fighting chance of getting something easily. In the end, I had to chat online with an operator who if it wasn't for their assistance, I would have gone elsewhere.”
Helpful Report
Posted 11 years ago
Dear Mr Axon, We're very sorry to hear that you had difficulties finding your holiday online, but very pleased that our "live chat" service fulfilled the purpose that it is intended for; to assist customers with booking online. We do aim to make our online booking process as flexible as possible offering a number of different ways of doing this. The "Book Now" button and the yellow "Find your Holiday" box rely on the date and duration being entered, as these are normally fixed in most customers' plans, and then shows all the results available on that date. Using the "Book Now" button it is possible to remove Parks from the selection (as all 4 are in the same village and facilities can be used on them all, we pre-tick them all by deafult) although this will reduce the number of results available - when using the yellow "Find your Holiday" box this is not possible in the initial search and has to be done using the filters at the search results stage (also available at this stage when using "Book Now" link). This process is almost exactly the one you suggest. Within the second step where the search results are shown, they can be filtered by Park, type, grade and bedrooms. There is also the option to shuttle backwards and fowards using the buttons at the top of the page which suggest alternative close dates. Our "special offers" pages work in a different way for those customers who are more flexible on dates and are looking for particular accommodation or prices - it sets them out by break duration and Park and again there is the option to filter results to show particular accommodation. We're not quite sure which booking process you were using which required the accommodation type and park to be selected first, as that is not the way our online availability searches are built. However, we do appreciate your feedback and would like to look into this further so someone from our digital marketing team will be contact within the next week by email to find out more about how our system caused you some difficulty and how we can overcome this. Many thanks for your time.
Posted 11 years ago
Woolacombe Bay Holiday Parks is rated 4.6 based on 12,438 reviews
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