Login
Start Free Trial Are you a business?? Click Here

Woolacombe Bay Holiday Parks Reviews

4.6 Rating 12,438 Reviews
92 %
of reviewers recommend Woolacombe Bay Holiday Parks
Company Reviews Questions Metrics
4.6
Based on 12,438 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Woolacombe Bay Holiday Parks Reviews
Visit Website

Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mr Davey
Verified Buyer
“While easy to use. I am yet to receive any confirmation email of my booking. I cannot log into my account as get incorrect password all the time and although you can request new password you get no email with the link”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Couldn’t get through last night online kept saying expired and wouldn’t let me in . So I phoned and they wanted to charge me £10 more cos your online booking wasn’t working properly Rude.”
Helpful Report
Posted 2 years ago
Mr Webb
Verified Buyer
“Hi i booked this holiday 20 mims ago but realised i booked the wrong place i need to cancel and request a refund please. Paid in full too instead of the £40 deposit”
Helpful Report
Posted 2 years ago
Mrs Tonks
Verified Buyer
“Booking process absolutely appalling. On the first attempt, the website froze after adding the code for credit card authorisation, so no confirmation or otherwise, but later realised payment had not gone through. On second attempt - I ensured all details were correct and double checked the amount which included Holiday Safeguard Scheme. For some reason, Safeguard insurance had been omitted from my confirmation. I then had an email to say that I had not included the members of my party??? I too had made sure I had added my husband's name during the booking process. What's going on? After New Year Holiday I phoned and spoke to Margaret, who was very good and spoke to her Supervisor, but there was nothing she could do, because policy is that they won't add Safeguard insurance after the booking process (clearly not even when the mistake is theirs). I have been coming here 3 or 4 times a year for years. What is also not good and misleading is that throughout the holiday search and selection process low deposit is stated on every single holiday - even the 7 day ones - but on the last page before payment it goes up to £70. Also, I think it's really bad practice when you book a holiday advertised at a certain cost and it isn't until right at the last minute during checkout that you're given the actual cost. I have since tried to book a holiday for October. The holiday is advertised at £274, but when you go through to book this suddenly changes to £279??? and then you find out the dogs are charged extra (even though the caravan is more to start with). What is REALLY confusing is that when I booked the first holiday it was advertised with big discounts if you booked before a certain date, but the price advertised online included the discount - once again misleading. However-, when I tried to book the second holiday for October, the discounts came afterwards when going through the booking process. What's going on there??? I am disappointed with Woolacombe Bay Holiday Parks, as there seems to be less and less of a personal touch as time goes on. I will have to obtain holiday insurance elsewhere for our holiday in June and feel I need to evaluate the possibility of making future bookings sadly.”
Helpful Report
Posted 2 years ago
Mrs Randall
Verified Buyer
“Asked to cancel within 14 days and told can't have refund.i genuinely booked wrong one as sister booked with sands. I am disabled on benefits and I am not happy”
Helpful Report
Posted 2 years ago
Mrs Drake
Verified Buyer
“Good evening,I’ve just booked a Caravan for two adults & two pets,it wouldn’t let us click on the safe booking either,then when I checked confirmation it says 2 infants not pets,so I now need to call up to check details.I wish I hadn’t bothered.Mrs P Drake”
Helpful Report
Posted 2 years ago
Mr Tucker
Verified Buyer
“We are very disappointed with your booking system we booked for 2 nights but I put the wrong date I immediately rang up to change it but they said it could not be done so I lose my money or pay for another night, we have been coming to Woolacombe bay for years but this experience has been terrible and put us off and we will be telling all the people that we recommend to this place how bad they have been in not letting me change the date after 5 mins of booking unbelievable 😡”
Helpful Report
Posted 2 years ago
Mr Brannan
Verified Buyer
“When no making the booking the option to add some form of booking insurance was offered at £0 and recommended só of course this option was selected. Instead of £0 we were instead charged £20. We don’t even know what the insurance is and don’t need insurance”
Helpful Report
Posted 2 years ago
Mr Davis
Verified Buyer
“Booked holiday but no confirmation of booking. Please help and booking site generally good just having problems”
Helpful Report
Posted 2 years ago
Mr Walton
Verified Buyer
“Took 11 attempts over a week for it to work.”
Helpful Report
Posted 2 years ago
Mr Dingle
Verified Buyer
“Just tried 7/8 times to book online & was unable to do it. Kept rejecting my cards. I called for advice & after listening to a 2 minute 30 second automated voice message (which stresses how easy everything was to book online), I was told I could book over the phone but would have to pay an extra £10 for the privilege. If it wasn't for the amount of research I'd done I would simply have booked with a different company. I appreciate whoever I spoke with on the phone was simply following procedure but i'm not sure trying to charge a potential customer an extra £10 is really the answer when they are already frustrated. Still looking forward to my holiday but very frustrated with the difficulty in the booking process. Also the live chat was an absolute waste of time!!”
Helpful Report
Posted 2 years ago
Mr Sinden
Verified Buyer
“I had an account but wouldnt accept my address so i had to create a new account which took forever to get password sorted. Not a great process”
Helpful Report
Posted 2 years ago
Mr Preece
Verified Buyer
“Absolute nightmare online booking, took more than 7 attempts. Was about to give up. Kept processing by then failed, even called number and said manually in put fields rather than auto fill, but same thing happened.”
Helpful Report
Posted 2 years ago
Dear Mr Preece, Thank you for booking and we are sorry to hear you experienced difficulties making payment. We are aware that our payment processor, Verifone who are one of the largest in the world, have an on going fault with their software that we and thousands of other websites use. Unfortunately this is entirely out of our control and we are awaiting Verifone to fix their payment software as soon as possible, in the meantime thank you for persisting. We look forward to welcoming you soon, ^kd - social media team Service Incident - UPDATE We are continuing to investigate an incident affecting transaction processing via your Dimebox payment solution which is resulting in intermittent timeouts when attempting to process requests. Our engineers are working to identify and resolve this problem and we will provide any further updates here throughout our investigations. If you need more information or assistance, please email us at the below address: Email: uk.helpdesk@verifone.com Please include your Merchant Number and any details of your problem or query and our Customer Support Agents will be in touch to assist. Any relevant log files from our software solutions (if applicable) will assist us in resolving your case as fast as possible. Last Updated: 13/07/2022 at 12:45
Posted 2 years ago
Mr Russe
Verified Buyer
“Payment system a nightmare. Very stressful when you can't pay. No issues on my end. Had to pay for a more expensive booking as someone else took the last one I was on while trying to pay.”
Helpful Report
Posted 2 years ago
Mr Bennett
Unverified Reviewer
“Stayed in surf village in platinum van. Unclean on arrival- blood over nets, crumbs over floor and dirty, cooker not clean and hob and something smeared over window on door. Top of freezer very dirty. Reported net with no response, apologies offered on leaving from reception when this was raised again. Signs state all vans are deep cleaned and this was clearly not the case for us. We have visited previously and all was ok but will not visit again. How can a company expect paying guests to leave tidy when they do not do the same. Very disappointed. Seagulls everywhere including accommodation waiting to take your food from you so no point having having a barbecue. Accommodation off the beaten track so don’t expect views in ‘surf village’. Overall very disappointed and feel wasted hard earned money at such a difficult time for all, was really looking forward to our family break , ended up going home early ☹️☹️”
Helpful Report
Posted 2 years ago
Ms Shute
Verified Buyer
“Slightly disappointed wuth the Surf pod. The bed had been broken by the previous hoilday maker and report by them but was still broken when we went to bed. Reported it at 9.55pm and chased it up again at 10am (after the worst night slerp) and then had to chase it again at 4.30pm for it to finally be looked at. This took 25% of our hoilday away. Other then this issue the pool and hot tubs were great.”
Woolacombe Bay Holiday Parks 1 star review on 4th June 2022
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Had trouble paying online, so phoned and they wanted to charge extra just to finish booking process over phone”
Helpful Report
Posted 2 years ago
Mrs Presland
Verified Buyer
“Booked a caravan in the morning ,in the afternoon because of COVID had 2 cancel ,and they won’t give a refund, and we had paid £20 for holiday safeguard ,not a very unsympathetic company.”
Helpful Report
Posted 2 years ago
Mrs Smith
Verified Buyer
“This company shows an information bar on its home page for ‘tourers and campers’. Went ahead and paid my deposit for a caravan with a plan to book other family members a pitch for their campers then discovered that the site did not have facilities for tourers and campers. I called to explain that tge home page was confusing and owing to my mistake could I get a refund as I had called within seconds of the booking. I was told by a young lady in a jolly sing song voice that I should have studied the web page more carefully and ‘tough luck really’ I wouldn’t be getting a good will refund. Poor show. These campsites will fill up without a problem owing to Covid/foreign travel. This company is plain greedy (and by the sound of the lady’s voice, quite proud of it)”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Nice enough place, good facilities. However, we received a complaint that apparently one of our mates had jumped on some chav's tent and therefore got ordered to take down our gazebo (which we had to previously pay 30 for). When we asked the warden about this he didn't really have an answer and failed to provide us with much feedback as to what we had actually done wrong. Poor management in my opinion especially when our friend accused is actually half blind and in fact only tripped over the chav's tent peg.”
Helpful Report
Posted 3 years ago
Woolacombe Bay Holiday Parks is rated 4.6 based on 12,438 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request