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Woolacombe Bay Holiday Parks Reviews

4.6 Rating 12,438 Reviews
92 %
of reviewers recommend Woolacombe Bay Holiday Parks
Company Reviews Questions Metrics
4.6
Based on 12,438 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Woolacombe Bay Holiday Parks Reviews
Visit Website

Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

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Mr Webb
Verified Buyer
“found the on line booking frustrating and time consuming would prefer to just phone up to a person book and pay and get any questions answered marked rating as acceptable but long winded”
Helpful Report
Posted 1 year ago
Mrs Smith
Verified Buyer
“We stayed in a sapphire caravan, which was mediocre really. electrics, keep tripping due to toaster even with everything turned off. rusty radiators and mirrors. Two of the curtain pole ends were missing, so the curtains kept falling off. There was a plastic bit missing from the fridge so one of the shelves wasn’t stable. We chose that caravan as we were promised views of the sea but all we could see were other caravans. And the local produce gift pack was disappointing. Indoor pool was great but very limited due to having to book.”
Helpful Report
Posted 1 year ago
Mr Haberfield
Verified Buyer
“Registering is petty weird. I select “forgot password” and made an account that way”
Helpful Report
Posted 1 year ago
Mr Blagdon
Verified Buyer
“Due to bank app security (approve payment in app) I was unable to make payment. I had to make £40 deposit in order to book”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Location was gorgeous, the best! Swimming pool, fab for kids, booking for just an hour, annoying when you can’t get a day slot and only evenings available. The caravan was dirty & I spent the first hour / 2 cleaning up someone else’s sticky hands & crisps. The food onsite, horrible, stay away from the “fish” fingers, they’re so bad & pretty sure no fish in them, grey in colour, just horrible. Also pricey for what you get. You pay for the view. Drinks, average prices. Would return but would ask ahead for caravan to be checked over first.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Not great when trying to book our short break, entered payment details and then the page just hung, says not to refresh or leave so waited but has to give up before an error message was then displayed. Payment processed on second try but was concerned I may have booked twice, not a great booking experience.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“first booking on my own son does my booking for me found it easy”
Helpful Report
Posted 1 year ago
Mrs Lowe
Verified Buyer
“We had some issues. We couldn't select August unless we clicked a specific date. We couldn't easily find what was the difference between new wave and other caravans. Are they just newer ones?? It wasn't the worst online booking form I've ever used. It was OK.”
Helpful Report
Posted 1 year ago
Mr Calvey
Verified Buyer
“Booked using the low deposit option but this option is quite pointless as full payment is needed within less than a couple of weeks”
Helpful Report
Posted 2 years ago
Mr Sillitoe
Verified Buyer
“I write in response to my online booking with Woolacombe Bay. The Rating given is a 3 as the campsite has not been experienced yet and does not expect to be visited until 24th July 2023. The online booking took a while as the input page does not accept personal computer(PC) autofill which I found extremely frustrating as it was not clear that the inputs had to be done manually from the outset. Hope this helps others who have a similar experience.”
Helpful Report
Posted 2 years ago
Mrs Huckle
Verified Buyer
“Ok until it came to T&Cs which asked me to confirm I was not bringing a pet into the accommodation . I rang to check because I am bringing one dog in my own caravan. I was told this was fine and the error would be reported. The error remains.”
Helpful Report
Posted 2 years ago
Mrs Rowland
Verified Buyer
“Booking process The price given for the caravan, dates and number of people traveling was £1617 by the time that I had gone through the discount, pay for dog - not specified before - the price rose to £1765. Nowhere did it state this was a 'from' price or the added cost for a pet. To me this is not honest marketing. I have booked as generally your park offered the facilities I was looking for but it is sad that you are not honest about your prices.”
Helpful Report
Posted 2 years ago
Mr Harrison
Verified Buyer
“The park, staff and the lodge are fantastic. Booking online for next year was hard work. Wouldn't allow me to pay the full amount. Kept saying you can't pay more than the full amount. However we had clicked the 'pay in full' button.”
Helpful Report
Posted 2 years ago
Mr Johnson
Verified Buyer
“Please send my booking details before u ask for fedback. Thank u.”
Helpful Report
Posted 2 years ago
Mr Robson
Verified Buyer
“Love Woolacombe Bay Holiday Parks. Amenities first class and the staff even better. 🙂hadn't realised I could see the layouts by clicking on the magnifying glass so rang for advice. A minor issue but a bit of a niggle.”
Helpful Report
Posted 2 years ago
Mr Padmore
Verified Buyer
“Great park in an ideal location, but disappointed that we were unable to obtain the promised book within 28 days of last holiday discount.”
Helpful Report
Posted 2 years ago
We've pleased you enjoyed your stay. Having checked your 2023 holiday bookings, both have the 10% loyalty discount applied to them. We have resent your confirmations by email so you can see this split out and it would have also been detailed in the price you saw online when you booked as well as the breakdown summary before confirming your payment. ^kd, Sales Support Team
Posted 2 years ago
Mr Willie
Verified Buyer
“I am very disappointed with the pitch i was given for 4 night,because the the field we were given was right out in the open and the weather was very bad at the time ,when the pitches lower down were empty so we decided to leave early .I know you can't help the weather the site it self was ok but probably wont go back thanks”
Helpful Report
Posted 2 years ago
Mrs Ratcliffe
Verified Buyer
“It was very easy until I tried to view the details for each caravan. It wouldn’t load and kept skipping back to the previous caravan. Very frustrating and would put me off if I didn’t know what I wanted to book.”
Helpful Report
Posted 2 years ago
Mr King
Verified Buyer
“I haven't received an email confirming my booking yet ??”
Helpful Report
Posted 2 years ago
Mr Tallack
Verified Buyer
“Love going to Woolacombe and have been going there most years for about 13 years, I was a little disappointed that the price had increased by quite a lot in about two weeks as looked at the same holiday about two weeks before and the price was considerably less, I clicked on the same email offering up too 20% discount with a possible further 5% off, this seemed to have disappeared when I booked it today?”
Helpful Report
Posted 3 years ago
Thank you for booking but we're sorry to read of your disappointment, Mr Tallack. Our prices, as well as the availability, are only valid for the duration of the enquiry whether it's a quote online or by phone. Demand for holidays in the UK and the West Country, in particular, shows no sign of slowing down, in fact it is increasing and in any "normal" year we have certrain tranches of breaks that can be sold at different discounts. We have been encouraging customers to book as early as possible with our low deposit and free amends promise of small commitment and maximum flexibility. This is also something we have been repeating frequently in our email marketing reminders. We do always try to ensure that our breaks are competitively priced also and we undertake regular competitor price checking to ensure that we are offering the best value for money in some of the newest accommodation of any holiday park in the country in an amazing location. We do look forward to welcoming you to Woolacombe Bay for your next amazing break.
Posted 3 years ago
Woolacombe Bay Holiday Parks is rated 4.6 based on 12,438 reviews
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