Woolacombe Bay Holiday Parks Reviews

Name: Woolacombe Bay Holiday Parks
Rating: 4.61

4.6 Rating 12,438 Reviews

92 %

of reviewers recommend Woolacombe Bay Holiday Parks

Company Reviews

Questions

Metrics

4.6

Based on 12,438 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

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Woolacombe Bay Holiday Parks 5 star review on 22nd October 2024

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Woolacombe Bay Holiday Parks 5 star review on 17th October 2024

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Woolacombe Bay Holiday Parks 5 star review on 1st October 2024

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188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easewell Farm touring motorhome - Arrived 1 April 2016 at 17.00hrs notice at reception check in at bar , ok no problem, 19.40hrs went for food to restaurant to be told no one took up franchise so if you want to eat go to Twichen House [ no mention at check in and no offer of transport to get there, 2 x 65 year olds. Phoned Woolcombe Bay 2 April 16 at 09.30 hrs where the sales girl offered to CHARGE us if we wanted to move site and repeated speak to the park manager. otherwise did not want to know ! Woolacombe Bay @ Easwell Farm offer in there brochure, web site, entertainment [ not starting to May 16 ] , restaurant facilities, none at all contravene trades description act. Showers not great some cubicles only 2 foot wide and nothing to stop your clothes getting wet, some had shower heads missing water hot ok. WC water runs to slow to re-flush and ill fitting toilet seats not the proper size and loose fitted sliding from side to side. The pitch we were given A9 the ground slopped away from door making exit from motorhome iffy and erecting awning uneven, there were plenty other flat pitches available but it appears they were kept for seasonal pitchers ? Obviously reading reviews no one stayed at Easwell Farm so stay away guys.”

Helpful Report

Posted 8 years ago

“I had to enlist the help of a real person on the telephone as the website accepted my booking for one caravan but would not then allow me to finish booking another. I ended up having to pay an extra £10 for the privilege of booking the second caravan over the phone (no problems there, the service was very good).”

Helpful Report

Posted 8 years ago

“I had trouble booking as my email address was already in the system as I had requested a brochure previously but had not set up a password against it as it didn't request this at the time . I tried several times to log in using the email and set a password but it would not let me bypass. I had to use a different email in the end to book online - but perhaps this is something you can look at if emails are requested to request brochures that they aren't logged in the system as an account .”

Helpful Report

Posted 8 years ago

“Normally its good but this occassion i kept getting thrown out of the session”

Helpful Report

Posted 8 years ago

“Wanted to processn full and it took ages. Called call centre as it was still stuck 30 mins later. I was asked to call back again to give it longer! Did that the second person Hayley checked and it had gone through although to still said on my computer still processing. System needs sorting for speed.”

Helpful Report

Posted 8 years ago

“By trying to simplify the site you have actually made it more complicated. There should just be an option to enter a date and search for holidays (anywhere any standard)”

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Posted 8 years ago

“Site did work properly I ticked the upgrade to the newer model of the gold woodland and it came up as £570.30. But when I paid and phoned up to check the upgrade had gone on I was told it was £605 but on my iPad its still showing as £570 I wouldn't have gone to the woodland caravan if I knew I wouldn't get the newer van I would have just booked the gold for £514.”

Helpful Report

Posted 9 years ago

“No email received with any details of the holiday I booked, but two feedback forms. Not so good from my perspective.”

Helpful Report

Posted 9 years ago

“Tried to book on line firstly having had problems with the site crashing rang woolacombe bay sales office who wanted to charge extra £10 for the same deal because I was booking through the camp instead of the office so I went online again got to the payment stage but couldn't put the card details in we have stayed at this site well over 15 times in the past if my three sisters hadn't allready booked on my recommendation I would have looked elsewhere I can't believe a company of this size in the location they are in can't offer the same deal over the phone as on the Internet”

Helpful Report

Posted 9 years ago

“massive problem to retrieve forgotten password almost gave up ;”

Helpful Report

Posted 9 years ago

“The site jumps around a lot no matter which device I used and has lots of tick boxes but I persevered and managed it with a little on line chat help.”

Helpful Report

Posted 9 years ago

“Nice and easy to use. Site full of information. Only negative is the 360 tour doesn't show bedrooms”

Helpful Report

Posted 9 years ago

“I wanted to book the same caravan as last year and put two questions on the website "contact us" section which I would have liked answered before booking. I waited several days for a reply but none came apart from the initial automated one saying they would deal with my questions. Also, when I did book, the website does not provide an opportunity to book a particular individual caravan, lodge, etc, only the type. If you want a particular one, you have to first telephone to make sure it is available, then go the website to book, otherwise it costs you £10 more to book via telephone, then telephone them again to book the particular accommodation, for which they charge you an exorbitant £30 - rip-off, considering all the extra trouble they have put you through.”

Helpful Report

Posted 9 years ago

“Previous customers I couldn't get into my account when I phoned in I was told it would cost me more , and they didn't have the power not to charge the extra. Do they want customers to return”

Helpful Report

Posted 9 years ago

“The link between the booking and logging into my account to complete the booking was shocking. It took about four attempts to get to a stage where I could complete the booking, requiring multiple password resets and a lot of patience. This part of the process needs urgent attention as I imagine that many potential bookings are lost at this point.”

Helpful Report

Posted 9 years ago

“I searched for accommodation for two adults + pet, so would assume the price was inclusive. Didn't find out until further on that there was another £30 added.”

Helpful Report

Posted 9 years ago

Dear Miss Texeira, Thank you for your feedback. We do explain our pet charges elsewhere on our website and as this is a "per pet" charge as normal for pet friendly accommodation, with the ability to bring between 1 and 3 pets, at this stage of the booking process it would not know whether to charge £30, £60 or £90 until the number of pets has been entered. Your feedback has been noted and will be used for future development of our website and online booking engine. ^kd, social media team

Posted 9 years ago

“We love woolacombe bay and have been visiting for years. This is the first time i've had a problem booking online. It took over an hour as i couldnt access my account. The online help kept coming and going and ended up telling me to create a new account. I dont know why the usual one didnt work and the online asst couldnt book it for me either.”

Helpful Report

Posted 9 years ago

“The online experience was very poor. It would not accept my password, resulting in me changing it 4 times and it still wouldn't work. I rang the sales line at lunchtime and was fobbed off by the operator. I rang back in the evening and the young lady was really helpful and sorted it out for me. Had she not done this I have no doubt that I wouldn't have booked the holiday.”

Helpful Report

Posted 9 years ago

“Website would be better if the accommodation for the different parks was listed separately. Also, haven't received my booking confirmation email or the emails requesting my password for my account (friends booked after me and received theirs immediately) so that we can link our bookings.”