Woolovers Reviews

“ Ordered on 29 November and had a confirm email. Nothing arrived by 7 Dec to be told that one item was now out of stock (they had only sorted the order on 6 Dec) so they planned to contact me next week to ask what I would want to replace it with! What bizarre customer service. Most companies would send what they have and refund the missing item. Hope the remaining items turn up by the promised next day delivery ”

“ Requested next day delivery. ”

“ The worst experience with this company. My first delivery went missing, it took two weeks to resend it. They customer service is so rude. We finally got the jumpers and it was written they are from China. The quality was also bad. Be careful: on the return form they ask about your card details and CVV code ! Never send your full card details to this company. And you have to pay to return the items. ”

“ Woolovers are now refusing to refund the original delivery cost, despite being legally required to do so by the 2013 Consumer Contracts Regulations. ”

“ It prompted me to increase my order over the £80 threshold to get free delivery and what I thought was free returns and I decided to add on some socks to do this. ”

“ Total delivery time from the day of order was 5 weeks. ”

“ Hermes alerted me out for delivery 19/11. ”

“ Utterly non-responsive, late delivery, didn't include prepaid return label (that I paid for) and now I don't have a return address. They've ignored my emails. Stay far away from them. ”

“ I ordered 2 items from the Woolover site last week; 1 arrived which was far too large and the wool was harsh, and 1 week later I am still waiting for the other. Not good service and no pre-notification of when to expect to delivery. Not impressive at all. ”

“ I ordered a black edge to edge cardigan. I needed it to go to my sister's funeral. I ordered it on 2nd February and paid extra for express delivery - one working day. It did not arrive in time. It did not arrive until several days after the funeral. I contacted Woolovers and they repaid me £3 for the extra postage. Will not be using them again. ”