Woolovers Reviews

“ Ordered on 29 November and had a confirm email. Nothing arrived by 7 Dec to be told that one item was now out of stock (they had only sorted the order on 6 Dec) so they planned to contact me next week to ask what I would want to replace it with! What bizarre customer service. Most companies would send what they have and refund the missing item. Hope the remaining items turn up by the promised next day delivery ”

“ I used to enjoy their sweaters, sufficiently to ignore the few unseemly rude "customer service" interactions. ”

“ It used to be great and I bought various of their products over the years but one time there was a shipping issue and the after sales service was so poor I decided to stop buying from them though I remained subscribed to their site. ”

“ The site mentioned nothing about which companies it uses for delivery though I assumed that of you sell quality product your customer service extends to delivery and you use a company with decent reputation. ”

“ The worst experience with this company. My first delivery went missing, it took two weeks to resend it. They customer service is so rude. We finally got the jumpers and it was written they are from China. The quality was also bad. Be careful: on the return form they ask about your card details and CVV code ! Never send your full card details to this company. And you have to pay to return the items. ”

“ Not only did they not arrive before Christmas, the customer service rep (if you can even get anyone on the phone) could not tell us when they would depart the UK! As of today they are still (allegedly) sitting on a loading dock somewhere in the UK. ”

“ I was upset and reached out to customer service about my experience. ”

“ As of December 10 I have received no follow up from either customer service representative I spoke to. ”

“ Very very poor service 🤬. ”

“ There is very little cashmere in their "cashmere merino" knitwear. Despite being essentially just a woollen jumper, the quality is extremely shoddy. Pilled beyond wearing outside the house within weeks. Fell apart at the seams and unwearable inside 9 months. Customer service not interested in standing behind their product. Definitely not worth buying anything from this company. ”