The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“very happy with service and items so far, I liked alpaca pillow and mattress topper so much, that I ordered more bedding items to make my bed heavenly comfortable, thanks for excellent quality and fast shipping!”

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Posted 4 years ago

“Excellent. Easy to order and the pillow is perfect.”

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Posted 4 years ago

“Ordered one item but was not sure if it was received as no confirmation email sent. Once item was being sent I then had an email telling me when delivery was due”

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Posted 4 years ago

“Good sale prices and shipped out item very quickly. Would purchase from again.”

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Posted 4 years ago

“Lovely and soft and good to know it's all natural.”

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Posted 4 years ago

“My merino wool throw if lovely and soft and lightweight but has given me extra warmth over my autumn wool duvet for the colder winter nights. I had very helpful advice on the phone before ordering and very pleased with free postage and efficient service.”

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Posted 4 years ago

“The website is informative and helpful. I placed my order as a guest, however, and never received any email as to whether my order was processed, or any way of tracking the status of my order.”

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Posted 4 years ago

“Used the chat service online. Questions were answered quickly and politely. Excellent customer service”

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Posted 4 years ago

“Purchased 2 deluxe queen pillows 20x30 through an amazon promotion. I am so glad I did. Communication with CS was fast. I love love love my pillows. They are top notch! Packaging, workmanship, literature, quality of the wool and materials are truly a representation of people who care about what they do. I’m also impressed with the consciousness in regard to ethical practices. Thank you for such a fine product. I will be ordering a mattress protector and would also order a comforter but 86x86 does not work for me. Please start making a 90x90” US size for our over generous duvets to fit our big fat mattresses! Thank you again! SW”

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Posted 4 years ago

“Ordering was easy and delivery info was timely, clear, and concise. If the product is as advertised this will be an A+++ experience.”

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Posted 4 years ago

“Fantastic!”

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Posted 4 years ago

“I bought a king size pillow not realising that it was longer than a normal pillow, I thought it was thicker. I then had to get bigger pillow slips which made it a very expensive pillow. This should be made clearer on the website.”

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Posted 4 years ago

“Fantastic products which are of a very high quality! I am so pleasantly surprised by the claimed temperature regulation properties of Woolroom products. I mostly sleep on my side and used to get a sweaty ear/face on whichever side I slept on (synthetic bedding). The Woolroom pillows in particular help dissipate any heat congregating and allow you to stay cooler all night long. I have upgraded (key word) my mattress protector and duvet to Woolroom and it's very fair to say I get a much better sleep on the whole. Well worth the investment!”

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Posted 4 years ago

“I ordered slippers size 10 for a 4-5yr child and received size 9-10 adult slippers. I called the helpline who said she'd call me back after checking to see if they had any of the size I ordered in stock. 4 days later still no phone call!!! Website now shows no stock so returned the adult slippers. Not happy.”

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Posted 4 years ago

“Nice and friendly site, efficient service and excellent products,thank you.”

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Posted 4 years ago

“Excellent service; very fast, accurate and responsive. Thoroughly recommend this company!”

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Posted 4 years ago

“Product information on the web site is always clear and accurate. Delivery is prompt. Nice touch to have sheets and pillow cases tied up in ribbon”

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Posted 4 years ago

“Very happy with this throw, just what I was looking for.”

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Posted 4 years ago

“Great Duvets, now the second one in our house, we have the Luxury Alpaca and Wool one and thoroughly recommend. Warm, not bulky and drapes well. Roost well.”

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Posted 4 years ago

“Very happy with wool duvet.”

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Posted 4 years ago

The Wool Room is rated 4.8 based on 5,164 reviews