The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and advice on the website. Just had quilt for a few days and impressed, warm and light”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your duvet, and our website :) Thanks, Adam

Posted 5 years ago

“The website was easy to get around in. The mattress cover came in good time and I'm very happy with it. I will buy from Woolroom again.”

Helpful Report

Posted 5 years ago

“Before placing my order, I called with a question. Adam, the representative with whom I spoke answered my question clearly and most efficiently.”

Helpful Report

Posted 5 years ago

“Saw product as a result of online search, ordered it efficiently, received it quickly, clear communication from the courier. And the blanket was even nicer than expected!!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us this review. We're so glad that your experience with Woolroom has been a positive one :) Kind regards, Adam

Posted 5 years ago

“Excellent service. Very quick delivery. The pillow is of excellent quality. A little on the firm side but still very comfortable. It is also very effective at preventing sweating.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your purchase, and its performance. Kind regards, Adam

Posted 5 years ago

“The item arrived quickly, packed with care. Quality is superior. The instruction for cleaning is clear. I will recommend Woolroom products to all my friends.”

Helpful Report

Posted 5 years ago

“I found the product feedback/reviews very helpful in my decision to purchase a mattress protector. Delivery was quick and email communication good. The item arrived well packaged and cant fault my first overall experience of ordering from the company.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave us this review, Diane. We're so glad that you're happy with your Woolroom experience :) Kind regards, Adam

Posted 5 years ago

“cool wool for summer . pleased with product . note cover not white but beige.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us this review, Rob. We're so glad that you're pleased with your purchase. The organic cotton cover is unbleached which is why it's off-white :) Kind regards, Adam

Posted 5 years ago

“I bought a deluxe pillow and extra wool and I am really happy with my purchase. I prefer a firm pillow and have used the extra wool & it’s perfect. My biggest problem has been my pillows get too warm at night, particularly the memory foam ones. Not a problem with this one. I wouldn’t say it’s cool but I don’t have to keep turning it over to find a cool spot. I’ve now got my eye on a duvet!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us this review, Sharan. We're so glad that you're happy with your pillow and its benefits :) Kind regards, Adam

Posted 5 years ago

“US Size Deluxe Washable Wool Mattress Protector. Nicely made product. Amazing cotton carry case included. I bought it to make my new foam mattress cooler. It works to some degree. I was hoping for a more cooling affect, however. But giving it's thinness it really does an OK job. It does gives the mattress a more comfortable feeling to sleep on.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave us this review, Jim. We're so glad that you're happy with your purchase. While we're sorry you're not finding it as cooling as you'd hoped, we hope that you find that you're not overheating and waking up like you would in other bedding types. Kind regards, Adam

Posted 5 years ago

“purchased the light weight duvet and it's brilliant! I would highly recommend Woolroom for their service and quality.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us this review, Sharon. We're so glad that you're happy with your duvet and would recommend Woolroom :) Kind regards, Adam

Posted 5 years ago

“Excellent quality pillow, best I've ever had. Very prompt receipt of goods. Cannot fault this company. Many thanks.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us this review, Val. We're so glad that you're happy with your purchase, and the service you received :) Kind regards, Adam

Posted 5 years ago

“The pillows I have used for several years and am delighted with their comfort, the fact you can remove wool to adjust the thickness, and the ease with which they wash and air dry.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us this review, Gillian. It's great to see that you love your pillows, and that they've stood the test of time :) Kind regards, Adam

Posted 5 years ago

“Previously this year I ordered two duvets and last week two pillows. Ordering was easy and I was able to track delivery which arrived as stated. Would definitely use again.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us this review, Gill. We're so glad that you're happy with your purchases and the service you've received. Kind regards, Adam

Posted 5 years ago

“I started my woolroom collection with the mattress cover, pillows and quilt set. I loved it so much. No more night sweats (and I suffered badly from them) Wonderful ! My husband’s eczema and asthma cleared up and we both got a good nights sleep. I have since gone on to buy a mattress and now their lovely organic cotton sheets. I can’t wait to go to bed at night, and I bounce out in the morning.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave us a review, Deborah. We're so glad that you're happy with your purchases and that you and your husband are sleeping better as a result. Long may it continue! :) Kind regards, Adam

Posted 5 years ago

“This is a really nice duvet , we used this when it was really hot & it Was very comfortable not too warm so we are looking forward to when it gets a bit cooler very pleased I would definatly order from you again . Quick delivery with a 1 hour slot kept me informed when the delivery would be Happy customer🙂”

Helpful Report

Posted 5 years ago

Thank you so much for choosing Woolroom and taking the time to leave us this review. We're so glad that you're happy with your puchase and the service received :) Kind regards, Adam

Posted 5 years ago

“Excellent products. Excellent service from the company.”

Helpful Report

Posted 5 years ago

Thank you for leaving us this review. We're so glad that you're happy with your purchase, and the service you received :) Kind regards, Adam

Posted 5 years ago

“Excellent service. Not sure re product...woollen pillows. Still waking very hot in the middle of the night, and neck uncomfortable on waking . Purchased a mattress last year and this has been amazing! Disappointed with pillow purchase thus far. Rating is for mattress and pillows combined.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us this review. We're sorry that you've not been having a great time with your pillows. Having looked into your order I can see that you've ordered the Deluxe pillows which are fully-adjustable by adding or taking wool away. Have you managed to now find the perfect depth for you? Thanks, Adam

Posted 5 years ago

“I have already sent a review.”

Helpful Report

Posted 5 years ago

HI Evelyn, Have you received a second review request email? You should only receive one with each order. I'll look into this, but please accept my apologies in advance. Thanks, Adam

Posted 5 years ago

“Great product. I plan on purchasing items again from the Woolroom.”

Helpful Report

Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews