The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Really lovely quality mattress protector.”

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Posted 4 years ago

“Excellent service and excellent products. My husband and I have a super light duvet, deluxe mattress protector and deluxe pillows and I have to say we have never had such perfect bedding. We have a very warm flat and in the winter we are lovely and cosy and in summer we stay nice and cool. Don't hesitate get wool bedding it really does what it says on the tin.”

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Posted 4 years ago

“have used Woolroom for a number of years, quality of the products are excellent and wash well... delivery is always on time and a bonus on this transaction, we purchased items in the sale”

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Posted 4 years ago

“Excellent service. Ordering was easy. Delivery was quick, and I was kept informed about my parcel which arrived on stated day and time.”

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Posted 4 years ago

“So far your communication has been clear and useful as wait for the order to arrive..”

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Posted 4 years ago

“Really pleased so far , fantastic as far as coping with hot flushes in the night and not being woken by them.Also warm enough for my partner on cold nights so good all round!”

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Posted 4 years ago

“We bought the washable all-season wool comforter and are very pleased. It is a substantial product with enough weight to not drift off the bed at night. It is also materially warmer than our previous down comforter while not being close or too hot. The cover is high quality although we're adding a duvet cover for color. Shipping from the UK to the USA was virtually instantaneous. All told, this was a great buying experience and we're recommending WoolRoom to our friends and kids.”

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Posted 4 years ago

“The duvets are good quality but they do not fit into standard UK double duvet covers. We're still using the duvets as we don't want to throw them away, but they look and feel awkward on the kids' beds. I wish we'd returned them when they were new (bought at the end of November 2019).”

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Posted 4 years ago

“Didn’t think I’d like the duvet being heavier but it’s absolutely fine. Nice and snug. Got the pillow - very comfortable but I’ve ordered more wool for it.”

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Posted 4 years ago

“Product is excellent!! Delay in receiving goods and no notification there was to be a delay. And the marketing is endless so much so I unsubscribed. Which is ashame.”

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Posted 4 years ago

“Great pillows. Could do with a little more wool in the deluxe pillows. We had to order extra.”

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Posted 4 years ago

“First may I say that the review is only regarding delivery. Ordered my mattress with woolroom .Got conformation then another email saying mattress protector would arrive via Dpd .That arrived with usual tracking and everything ok. Then things went downhill. Got email from Keen and Able asking me to click on a link to choose a delivery date .I did that and chose the earliest one otherwise I would have had to wait 2 weeks. Unfortunately I got no other correspondence by email or phone from Keen and Able to confirm my date and 4 hour delivery slot. Thought I was supposed to get a text or call the evening before to confirm this .Alas nothing. My delivery was on a Sunday so no way of getting in touch to find out if drivers were coming .My friend came round on Sunday to remove the old mattress but had to leave without it. Did not want to be without a mattress for at least another 2 weeks . At 4.30pm 2 rings on my mobile .Was just going to call back to see if that was the drivers then my doorbell went. Mattress was delivered .Told delivery men I was not happy and they confirmed i should have had a call or email. Delivery men then called again at 06.08 pm to say I had the wrong mattress . I should have had the superking size mattress .I explained that I did not order the superking size mattress and that they had put the mattress on my bed . I dont have a superking size bed. and did not order one. After eventually convincing them I had the right one they hung up. Old mattress now sitting in my hall until my friend can make another trip to pick it up. It is not that difficult to keep anyone informed of delivery either by phone or email . Very frustrating and extremely disappointing”

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Posted 4 years ago

“Bought the single warm wool duvet for my 3 year old’s bed. It keeps him nice and cosy in winter and it’s great to know it’s made with British wool. Competitively priced too.”

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Posted 4 years ago

“I've had multiple issues with Woolroom. Firstly an order was delivered to a shop that was 40 minutes away from me- I do not live in a rural area, and never gave my permission for my order to be delivered elsewhere. I have plenty of neighbours who would have accepted the parcel. I have had to wait weeks for the parcel to be returned to sender before requesting a refund. I then saw an online advert offering "free delivery with all orders" so thought I would give them another try and reorder my initial order. However, on clicking through the advert and trying to place the order, no free delivery was available. I contacted them and they said this promotion had ended, however I tried to place the order within minutes of clicking the advert, and no end date was mentioned on the advert.”

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Posted 4 years ago

“Recently ordered a warm duvet and two pillows for my daughter’s new bed. Delivered promptly with NO plastic packaging. My daughter sneezed every morning with her old feather duvet, now she doesn’t! So happy with our new purchase. Thank you. I will ensure inform my baby mum friends of our new wool duvet and pillows.”

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Posted 4 years ago

“quick service and lovely quality blankets at a great sale price.”

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Posted 4 years ago

“The website gave me so much information that I didn’t hesitate to order. I appreciated learning the details of the products. Initially I was still debating whether to go with wool or not. I was convinced! Now I’m excitedly waiting for my Woolroom Bedding Set! Can’t wait to sleep away!”

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Posted 4 years ago

Thank you for taking the time to leave your review. You will surely not be disappointed with the whole bedding set and this is the best way to get ultimate results from our wool bedding as they all compliment each other to give maximum results, especially with heat regulation. Dawn

Posted 4 years ago

“Great wool pillows and duvet. Who knew they were so good or even existed. Really helping with my allergies too. Brilliant items. Wish I could get a bed too!”

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Posted 4 years ago

“I had wanted a wool duvet for a long time. After a week becoming clammy under a very thin synthetic duvet I bought the lightest tog wool one. It arrived in a couple of days and it has more than lived up to expectations. I knew wool regulates temperature well but it feels like magic. The duvet just gets me to the right temp (importantly not too hot! ) and I'm cosy and not too hot and certainly not sweaty. Couldn't recommend enough!”

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Posted 4 years ago

“Excellent service and definitely improved our sleeping, would recommend”

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Posted 4 years ago

The Wool Room is rated 4.8 based on 5,164 reviews