The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Very fast shipping to US! Seems to be high quality product. I would have appreciated more guidance about what temperatures work well with what blanket, i.e., "most people are comfortable using the light duvet in room temperatures from XX to XX degrees..."”

Helpful Report

Posted 5 years ago

Thank you for the feedback we will pass this onto the marketing team to look into on the website. Thanks, Woolroom

Posted 5 years ago

“I’m a huge fan of the Woolroom company and their products. Wonderful quality and great service.”

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Posted 5 years ago

“beautiful comforters - thank you!”

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Posted 5 years ago

Thank you :) Woolroom

Posted 5 years ago

“Very prompt delivery. Contacted by driver with a one hour slot. Lovely, high quality mattress cover.”

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Posted 5 years ago

We are pleased to hear you are happy with the service and the mattress cover. Thank you, Woolroom

Posted 5 years ago

“I am incredibly pleased with my new washable wool duvet! Beautifully made, light weight, cosy but at the same time breathable - it is wonderful and I love it!”

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Posted 5 years ago

Thank you, we are pleased you are sleeping better. Sleep tight, Woolroom

Posted 5 years ago

“Hi, My lovely woolroom light duvet has made me so comfortable at night,adjusting temperature- never too warm , or cool. So happy to own this duvet and will recommend to friends. Thank you so much for this wonderful product.”

Helpful Report

Posted 5 years ago

Thank you, we are pleased to hear you are sleeping more confortably. Woolroom

Posted 5 years ago

“Great, easy to navigate website. Prompt posting and really helpful and efficient customer service. But despite their comments on environment friendly packaging, the duvet and blanket that I ordered was plastic wrapped.”

Helpful Report

Posted 5 years ago

Thank you Alice, we are always trying to improve on our servgice and we are enviromentally friendly as possibole so are always looking for way to improve. We will continue to look for a way we can protect our goods in transit but be as friendly to the evviroment as we can. All the best, Woolroom

Posted 5 years ago

“Excellent products, fast shipping all great!”

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Posted 5 years ago

Thank you, Woolroom

Posted 5 years ago

“good quality product,very pleased with my purchase thank you woolroom”

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Posted 5 years ago

Thank you, Woolroom

Posted 5 years ago

“Delighted to get my duvet ( light 4.5 tog). I get very hot at night with the polyester filled ones, so wanted to try a natural wool one. Good quality, good size and I was lovely and warm under it. Not hot thankfully, just lovely and warm. Would certainly recommend.”

Helpful Report

Posted 5 years ago

We are pleased you are sleeping better and are more comfortable. Thank you, Woolroom

Posted 5 years ago

“I am absolutely happy with my Deluxe Washable Wool Duvet - All Season 😁 Thank you Woolroom.”

Helpful Report

Posted 5 years ago

Thank you, we are pleased to hear you are sleeping better. Woolroom

Posted 5 years ago

“Ordered deluxe 2 part duvet. Difficult to even out stuffing in previous silk filled duvet and nightly fights with hubbie. Really please at how slim and warm duvet is. It made getting the Super King duvet into its cover really easy. Haven't tried the two parts in Winter yet but hopeful. Particularly impressed with cotton cover for the set and cardboard packaging - no plastic!!!!”

Helpful Report

Posted 5 years ago

Thank you, we are pleased to hear you are both sleeping better. Woolroom

Posted 5 years ago

“Beautiful product it was a shame to send it back. It would have been just too heavy, for my wife to shake out in a morning, or fight when the douvet cover needed to be washed. Yes I do do it but am not always around be for you think anything sexist. Return could not have been easier. Wonderful all around service.”

Helpful Report

Posted 5 years ago

Thank you for the feedback, we are sorry to hear it wasnt quite right for you but pleased the service and the return was simple to follow. Thank you, Woolroom

Posted 5 years ago

“I Love my new Deluxe Wool Comforter. I have never seen any comforter like it.. Very well made. Two separate comforters in one that snap beautiful together. One for warm weather and one for cold weather. I live about 15 miles from ocean. I am cold in my house wear thin wool shirts. We don't have the heater on in the house. So I am really looking forward to sleeping with my new wool comforter summer and winter..Thank you for the quick service... Dian”

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Posted 5 years ago

“Delivery was on time and items nicely packaged. So far quite liking the duvet and mattress protector but not sure about the pillows just yet”

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Posted 5 years ago

Give them time, let them settle as they do take some getting used to :) we really hope they work for you. Thank you for the feedback, Woolroom

Posted 5 years ago

“Speedy delivery, easy to use website. Very pleased.”

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Posted 5 years ago

Thank you, Woolroom

Posted 5 years ago

Thank you, Woolroom

Posted 5 years ago

“You sent me wrong size item and I can’t find you to talk send me pls my king comforter”

Helpful Report

Posted 5 years ago

Hi We are sorry that you have received the wrong size comforter. We hope everything has now been sorted but we are available to be contacted by e mail which we like to respond to within 24 hours and usually less , telephone (Monday- Friday 9 am - 5.30 pm) and Live chat . Kind regards. The customer service team.

Posted 5 years ago

“I've made many purchases from Woolroom, and the items are always high quality, and I receive them surprisingly quick (in the US). I'd definitely purchase from them again (and likely will).”

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Posted 5 years ago

“good,and prompt.”

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Posted 5 years ago

Thank you, Woolroom

Posted 5 years ago

“quick delivery product very comfortable. I have chronic facet joint arthritis and 2 disks that are pressing on a nerve, this topper has really helped improve my sleep. I don't overheat as with foam toppers which is great.”

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Posted 5 years ago

Great to hear you are sleeping more comfortably, thank you for the review. Woolroom

Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews