The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Fast efficient service with good communication and excellent products”

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Posted 6 years ago

“Fast efficient service and a great product. We live in the South of France & have had synthetic super lightweight duvets previously. Our new wool one from you is far superior and we’re very comfortable under it.”

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Posted 6 years ago

“Absolutely wonderful customer service. Im a second time around customer and will be back again.”

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Posted 6 years ago

“It does what it says on the label”

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Posted 6 years ago

“Website is easy to use, delivery was perfect. I love my new duvet(s) - I have only used the light one so far. It has a slightly different look on the bed, a bit more "body", which I like and it is much more comfortable in the current very warm nights than my previous conventional duvet. I have recommended wool duvets to all my friends now.”

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Posted 6 years ago

“Excellent prompt delivery and very pleased with deluxe light duvet.”

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Posted 6 years ago

“Excellent products”

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Posted 6 years ago

“excellent & beautifully made product (quite a shock really after 40 years of buying rubbish)very speedy service, no waiting around at home wandering if & when it it going to come, all in all, very happy . thank you WOOLROOM”

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Posted 6 years ago

“Very good quality and looks good as well. Very good service. I have been sleeping better since am using woolroom products”

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Posted 6 years ago

“Is true to it's advertising details. I have slept under a wool duvet for several years, the same one winter and summer!”

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Posted 6 years ago

“Fantastic products. Have super king size All Seasons Duvet set, topper and pillows. Have slept like a baby most nights apart from a few nights when needed to add an additional throw.”

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Posted 6 years ago

“Woolroom processed my order very swiftly - as always.”

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Posted 6 years ago

“The duvet I ordered from the woolroom is fantastic!! The Classic Wool Duvet - Light kingsize keeps me cool at night time its 5*s - would definitely recommend!!”

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Posted 6 years ago

“After paying higher cost (price dropped quite a bit after purchasing), and then the duty of $32.00, I asked about whether your laundry soap was HE, was told they would get back to me. After a few weeks they never got back to me. I won’t purchase from you again.”

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Posted 6 years ago

“Service and delivery really quick nicely packed with cotton bags Brilliant products would thoroughly recommend I am absolutely loving my v pillow and kingsize pillow . Don’t hesitate they are amazing!”

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Posted 6 years ago

“For a start, Woolroom staff are unanimously delightful, pleasant and helpful. I've phoned a few times as I have trouble with untreated wool and was dubious about buying wool products. I was quite wrong... I have now had my bed set of pillows, duvet (luxury light) and mattress cover for long enough to know that they are fabulous to sleep with! I was hoping to complete the full winter duvet set by buying a heavier duvet, but sadly it's too heavy on my limbs. (I have rheumatoid arthritis) but never mind, I can layer with mohair rugs! I can't recommend this bedding highly enough and thank you Woolroom for producing them and for having a generous returns policy. I would not have been buying had I not known I could return without question. All in all a perfect production team! products highly enough”

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Posted 6 years ago

“My order arrived when it was supposed to and the staff were so friendly at the store where I collected it from”

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Posted 6 years ago

“Wonderfully warm and light.”

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Posted 6 years ago

“The duvet was as described - light for summer. Delivery was prompt and I was informed of its progress. A good buy.”

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Posted 6 years ago

“Ordered this comforter from the Woolroom and it did not meet up to the promise. The buttons that connect the two parts are not strong enough and separate during sleep. When I raised the issue they did not respond to solve the issue and basically said I had to suck it up and because I already slept under the comforter the don't offer a refund. How am I to find out the buttons don't work properly by just looking at them? I raised the issue with PayPal and my credit card company to leverage my buyer protection. This company is not worth doing business with.”

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Posted 6 years ago

The Wool Room is rated 4.8 based on 5,164 reviews