The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Order arrived when promised and packaging was excellent”

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Posted 5 years ago

“Brought a classic pillow cause my old Mammoth was starting to give me headache and neck ache. Woke up this morning without any pain. Highly recommend cannot wait to put it to the test in allergy season.”

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Posted 5 years ago

“Fantastic service from the company. We love our new wool duvet. The quality is excellent and the delivery is swift.”

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Posted 5 years ago

“Easy to order, speedy delivery and we are very pleased with the duvet - warm and comfortable. Many thanks.”

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Posted 5 years ago

“Efficient, speedy and courteous service. Would thoroughly recommend.”

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Posted 5 years ago

“I bought a mattress topper as a present for my daughter but when I tried it out I didn't want to get off, so bought another one for myself!! It's a lovely smooth surface and somehow manages to be cooling on my over hot feet whilst feeling cosy and comforting. Very efficient and friendly service. Highly recommended.”

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Posted 5 years ago

“Great sevice.just bought my second duvet. Have the lightest on for summer .perfect.now have the light one to try.”

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Posted 5 years ago

“Customer service from The Wool Room is always very professional and helpful.”

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Posted 5 years ago

“Best service for delivery ever, most impressed.”

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Posted 5 years ago

“Bought a washable wool duvet and pillow for my son. It’s a lovely weight and lies flat on the bed so easy for him to make and doesn’t end up scrunched up on the floor with the stuffing uneven like his old cheap polyester one. I got the light tog and it’s perfect for a child as warm enough and stays over him, but breathable so no concerns of over heating.”

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Posted 5 years ago

“Excellent quality products that are well wrapped and delivered promptly”

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Posted 5 years ago

“Arrived promptly, lovely soft”

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Posted 5 years ago

“Always kept updated with delivery information and items have arrived well packaged, in good condition and in a timely manner. Well done Woolroom!”

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Posted 5 years ago

“Got order promptly but very disappointed in product as even though I ordered a light weight de lux both my partner & I have had sleepless nights due to overheating, which is exactly what I did not expect . The advertising states better sleep due to not getting too warm we have had less sleep since using our £118 investment. So sorry but not impressed”

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Posted 5 years ago

Hi Angela, Thank you for your review. I'm sorry you found your duvet too hot whilst sleeping and that your sleep has decreased. There could be many different factors causing this, especially with the rest of you bedding (pillows, mattress, mattress topper/protector, bed linen.) If you did want any advice (I do realise it's been a few months) you are always welcome to ring our customer service team who are always happy to help with advice. Sally

Posted 5 years ago

“I'm liking my new quilt. New direction for me and I didn't know what to expect. The quilt is more solid than other quilts - not as light as feather quilts - but it has a more natural feel and is very cosy.”

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Posted 5 years ago

“Just received the All Season Wool deluxe comforter yesterday. Very happy with this product! Love that it came in a fabric case, not plastic- so no smell, cotton feels crisp, soft & natural. I actually had no idea that it has 2 layers that snap together- what a great idea!! When it is snapped together it is a good weight for the winter, very warm and it is such a great feature that you can unsnap it to turn into 2 thinner comforters for the warmer season, we'll def. do that! Lastly, most important factor for me when deciding on this comforter was that it is washable while having natural wool inside. Having a toddler (who did throw up on our comforter once before) I do enjoy this feature about this comforter. Really happy with it and my son loves it too! A.D.”

The Wool Room 5 star review on 4th December 2018

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Posted 5 years ago

“Brilliant customer service. Very helpful and informative.”

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Posted 5 years ago

“Excellent service fast delivery. I will NEVER go back to other duvet after having a wool duvet. It is a warmth like no other. Toasty yet breathable and light. And it doesn't smell like another brand we tried. Thank you!”

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Posted 5 years ago

“Lovely duvet, really well crafted and cozy”

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Posted 5 years ago

“My order came as promised. Well packaged. Especially the quilt itself, which was packed in a lovely calico bag. The quilt is for my grand daughter as a Christmas present. So I will not have fed back until she has used the quilt. But it looks and feels like a beautiful thing!”

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Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews